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HoteSoft Guest CRM
What HoteSoft Guest CRM is
HoteSoft Guest CRM is the guest-management module of a cloud hotel management platform, built for independent hotels, boutique chains, and global groups. Guest profiles can hold stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. Staff can message guests from their profiles, segment them, and send targeted email campaigns. The wider platform brings together reservations from OTAs, a hotel website, and walk-ins, with group booking support and automated confirmation emails. HoteSoft describes connections to booking, payment, travel, and key card systems, along with a REST API, webhooks, and real-time data feeds. Plans include Starter at $299 a year or $29/month billed monthly, Pro at $699 a year or $69/month billed monthly, and Enterprise at $1,499 a year; Enterprise pricing is custom for 5+ properties. The platform is available on Android, iOS, web, and API, with a 14-day trial that requires no credit card.
Who it suits
HoteSoft Guest CRM suits hotel teams that want guest profiles, segmentation, and targeted messaging alongside reservation management. The maker says the platform is intended for independent hotels, boutique chains, and global groups.
What it does well
- Profiles track guest history, preferences, spending, and ratings.
- Supports guest segmentation and targeted email campaigns.
- Centralizes OTA, website, and walk-in reservations.
- Offers a 14-day trial without a credit card.
What to know first
- No free plan is offered.
- Starter is limited to 20 rooms and 3 users.
- Pro supports up to 100 rooms and 8 OTAs.
- Enterprise pricing is custom for 5+ properties.
Limits
The free trial lasts 14 days, and there is no free plan. Starter supports up to 20 rooms and 3 users; Pro supports up to 100 rooms and 8 OTAs. Enterprise lists unlimited rooms and multi-branch management, with custom pricing for 5+ properties.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | custom pricing for 5+ properties · unlimited rooms · Pro features · multi-branch management · full channel-manager integration · marketing automation CRM · advanced financial reporting · audit logs · role-based access · API access · 24/7 priority support · dedicated account manager | $1,499 a year |
| Dedicated Onboarding & Training | optional add-on | $199, paid once |
| Starter | or $29/month billed monthly · up to 20 rooms · up to 3 staff users · reservation and booking management · front desk dashboard · invoice and payment tracking · basic reports · email support | $299 |
| Custom booking widget + live chat | optional add-on | $299 a year |
| White-label Mobile App | optional add-on | $499 a year |
| Pro | or $69/month billed monthly · up to 100 rooms · Starter features · channel manager for 8 OTAs · seasonal pricing · housekeeping · booking engine · SMS and email notifications · financial reports · custom hotel website · live chat support | $699 |
| Advanced Reports Module | optional add-on | $99 a year |
As hotesoft.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the HoteSoft website.
- Start the 14-day free trial without a credit card.
- Choose Starter, Pro, or Enterprise based on the listed plan scope.
- Use the Android, iOS, or web platform, or connect through the API.
Verdict
HoteSoft combines guest relationship tools with reservations and hotel operations across several platforms. Compare room limits and plan features with the hotel’s needs before choosing a tier.
Questions
How much does HoteSoft Guest CRM cost?
Starter is $299 a year or $29/month billed monthly. Pro is $699 a year or $69/month billed monthly, and Enterprise is $1,499 a year, with custom pricing for 5+ properties.
Is there a free plan or trial?
There is no free plan. The 14-day free trial requires no credit card.
Which platforms does HoteSoft support?
The listed platforms are Android, iOS, web, and API.
What does the Guest CRM do?
It stores detailed guest profiles and supports direct messaging from a profile, guest segmentation, and targeted email campaigns.
What integrations and API options are listed?
The brochure names booking, payment, travel, and key card connections. HoteSoft describes a documented REST API with webhooks and real-time data feeds.
Who is HoteSoft built for?
HoteSoft says it is built for independent hotels, boutique chains, and global groups.
Facts from HoteSoft Guest CRM's own pages
- Access and backups
- The brochure describes role-based access controls, an audit trail, AWS hosting with multi-region redundancy, and backups every 15 minutes. · hotesoft.com, 30 Sept 2026
- AI pricing
- The AI module provides seven-day demand forecasts, room-type rate recommendations, event detection and revenue alerts. · hotesoft.com, 21 Oct 2026
- Analytics
- HoteSoft advertises more than 30 reports covering occupancy, revenue, channel performance, taxes and custom dashboards. · hotesoft.com, 21 Oct 2026
- API
- HoteSoft states that it offers a RESTful API with documentation, webhooks and real-time data feeds for external CRM, ERP and loyalty systems. · hotesoft.com, 21 Oct 2026
- Channel manager
- Rates and availability can be synchronized across Booking.com, Expedia, Airbnb and other OTA channels. · hotesoft.com, 21 Oct 2026
- Company identity
- The HoteSoft homepage identifies the company as HoteSoft Ltd and gives Accra, Ghana as its footer location. · hotesoft.com, 21 Oct 2026
- Compliance
- HoteSoft states PCI DSS Level 1 compliance, GDPR compliance, and ISO 27001 certified infrastructure. · hotesoft.com, 30 Sept 2026
- Food and beverage
- The brochure describes restaurant POS, table management, kitchen display, menu modifiers, bar tracking and room-charge posting. · hotesoft.com, 21 Oct 2026
- Founded
- HoteSoft says it was founded in 2014 by hotel-industry veterans. · hotesoft.com, 21 Oct 2026
- Front desk
- Front-desk tools cover check-in, check-out, room assignment, housekeeping status and guest communication. · hotesoft.com, 21 Oct 2026
- Guest campaigns
- Users can segment guests and run targeted email campaigns for anniversaries, seasonal offers and re-engagement. · hotesoft.com, 21 Oct 2026
- Guest CRM
- Guest profiles can hold stay history, spending, preferences, feedback, ratings, lifetime value, repeat rate and VIP or loyalty tags. · hotesoft.com, 21 Oct 2026
- Guest messaging and campaigns
- The CRM supports direct messaging from a guest profile, guest segmentation, and targeted email campaigns. · hotesoft.com, 30 Sept 2026
- Guest profiles
- Guest CRM profiles include stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. · hotesoft.com, 30 Sept 2026
- Hosting and backups
- HoteSoft says it runs on AWS with multi-region redundancy, backs up data every 15 minutes and offers 30-day point-in-time recovery. · hotesoft.com, 21 Oct 2026
- HotelTechReport status
- HotelTechReport lists HOIST GROUP - HotSoft with zero reviews, no hotel recommendations and pricing available by request. · hoteltechreport.com, 21 Oct 2026
- Implementation
- The vendor advertises setup in as little as three hours, data migration, named onboarding specialists and up to 30 days of parallel operation. · hotesoft.com, 21 Oct 2026
- Integrations
- Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems. · hotesoft.com, 21 Oct 2026
- Intended customers
- The brochure says HoteSoft is built for independent hotels, boutique chains, and global groups. · hotesoft.com, 30 Sept 2026
- Limit: G2 capability
- That G2 reviewer said the product loses some capability because of its simplicity. · g2.com, 21 Oct 2026
- Limit: SoftwareFinder pricing
- SoftwareFinder lists pricing as custom and says larger or highly customized deployments may cost $1,500 to $3,000 or more per month based on benchmarks. · softwarefinder.com, 21 Oct 2026
- Limit: SoftwareSuggest performance
- A SoftwareSuggest reviewer reported delayed processing and hangs after longer use. · softwaresuggest.com, 21 Oct 2026
- Limit: SoftwareSuggest platform support
- SoftwareSuggest reviewers reported missing Windows, Mac and Windows Phone support and one cited lack of multilingual support. · softwaresuggest.com, 21 Oct 2026
- Limit: SoftwareSuggest scalability
- SoftwareSuggest's review summary says some users considered the product unsuitable for large enterprises because of scalability concerns. · softwaresuggest.com, 21 Oct 2026
Where HoteSoft Guest CRM stands on Freedom251
- Hospitality CRM Software#6 of 27