Kommo (formerly amoCRM)
What Kommo (formerly amoCRM) is
Kommo, formerly amoCRM, is a messenger-based CRM that organizes conversations into sales leads. It tracks leads in visual pipelines and keeps messages, tasks, notes, files, and deal details together. A unified inbox connects WhatsApp, Instagram, Facebook, and Telegram, while email sync and marketing automation support follow-up. Salesbot lets teams build no-code bots that send rich messages and perform workflow actions such as setting tasks. Kommo lists integrations including WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Slack, and Shopify. Security controls include roles, permissions, two-factor authentication, activity logs, secure storage, and data export or deletion tools. The service runs on web, Android, and iOS. Pricing starts at $25 a month, with a 14-day trial and no free plan. Subscriptions require at least six months, monthly payment is unavailable, and trial media storage is limited to 10GB.
Who it suits
Kommo describes Base for small teams, Advanced for growing teams, Pro for mature teams, and Enterprise for large organizations needing custom AI capabilities, enhanced security, and dedicated support.
What it does well
- Unified inbox for major messaging channels
- Visual pipelines organize incoming leads
- No-code Salesbot workflow automation
- Web, Android, and iOS apps
- Security includes two-factor authentication and activity logs
What to know first
- No free plan
- Monthly payment is unavailable
- Minimum subscription period is six months
- Trial media storage is limited to 10GB
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Base | 6, 9, 12, or 24 month subscriptions, paid in USD · per user; 2,500 leads per user; 750 AI credits per user/month; 1 WhatsApp number and Instagram account included, with each additional user unlocking 1 more channel | $25 a month |
| Advanced | 6, 9, 12, or 24 month subscriptions, paid in USD · per user; 5,000 leads per user; 1,250 AI credits per user/month; 3 WhatsApp numbers and 3 Instagram accounts, with additional channels unlocked per extra user after the limit | $35 a month |
| Pro | 6, 9, 12, or 24 month subscriptions, paid in USD · per user; 10,000 leads per user; 2,250 AI credits per user/month; unlimited channels | $45 a month |
| Enterprise | Depends on your setup; contact sales for pricing · Custom business needs; goes beyond standard limits | On request |
As kommo.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Kommo combines messaging, lead pipelines, automation, integrations, and mobile access for sales teams. Plans begin at $25 a month and differ by lead capacity, AI credits, channels, and enterprise services.
Facts from Kommo (formerly amoCRM)'s own pages
- AI credit limits
- Unused AI credits do not roll over; credits reset on the monthly billing date. · kommo.com, 11 Oct 2026
- AI features
- Kommo AI can provide instant FAQ responses, recommend products, and guide clients toward purchases around the clock. · kommo.com, 11 Oct 2026
- Automation
- Salesbot lets users build no-code bots that send rich messages across messengers and perform workflow actions such as setting tasks. · kommo.com, 11 Oct 2026
- Email sync
- Yes · kommo.com, 21 Sept 2026
- Free plan
- No · kommo.com, 21 Sept 2026
- Free trial
- Yes · kommo.com, 21 Sept 2026
- Integrations
- The integrations directory lists services including WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Slack, and Shopify. · kommo.com, 11 Oct 2026
- Intended teams
- Kommo describes Base as suited to small teams, Advanced to growing teams, Pro to mature teams, and Enterprise to large organizations requiring custom AI capabilities, enhanced security, and dedicated support. · kommo.com, 11 Oct 2026
- Lead management
- The CRM organizes incoming messages and requests into leads, tracks them in pipelines, and brings customer messages, tasks, notes, files, and deal details together. · support.kommo.com, 11 Oct 2026
- Marketing automation
- Yes · kommo.com, 21 Sept 2026
- Mobile app
- Yes · kommo.com, 21 Sept 2026
- Mobile apps
- Kommo Mobile is available only on iOS and Android and supports managing leads, replying to messages, completing tasks, and receiving real-time updates. · support.kommo.com, 11 Oct 2026
- Product
- Kommo describes itself as a messenger-based CRM that helps turn conversations into sales. · support.kommo.com, 11 Oct 2026
- Visual sales pipeline
- Yes · kommo.com, 21 Sept 2026
- Security
- Kommo lists secure data storage and access controls, roles and permissions, two-factor authentication, activity logs, and tools for exporting or deleting data. · support.kommo.com, 11 Oct 2026
- Paid from
- 25 · kommo.com, 21 Sept 2026
- Subscription limits
- Monthly payment is not currently available, and the minimum subscription period is six months. · kommo.com, 11 Oct 2026
- Trial limits
- The 14-day trial provides access to all Kommo features, with media storage limited to 10GB. · kommo.com, 11 Oct 2026
- Unified inbox
- Kommo’s inbox connects channels including WhatsApp, Instagram, Facebook, and Telegram so teams can manage conversations in one place. · kommo.com, 11 Oct 2026
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