Jet Interactive

Jet Interactive brings call attribution and cloud telephony together on its own Australian telco network. It is best suited to Australian businesses and agencies that want to connect marketing activity with the calls their teams handle. The combination is broad, but per-number and per-user charges and bundle answering conditions deserve close attention.

Overview

Jet links calls to campaigns, ads and keywords, with dynamic number insertion, keyword-level and landing-page tracking. Hosted PBX, call flows, IVR, queues, voicemail and softphones make it a phone system as well as a way to measure incoming calls. That breadth is useful for teams that want attribution and call handling together, though its published call-minutes allowance is 0 minutes per month outside the plan-specific inclusions.

Jet Call Vault records and transcribes calls, texts and voicemail, making them searchable in Jet Hub. CRM Sync logs calls in real time, matches contacts and de-duplicates records. Jet lists more than 36 native integrations, including Google Ads, GA4, Meta, HubSpot, Microsoft Ads and Salesforce, alongside a REST API and webhooks. Enterprise customers can also use custom API connections.

Key features

• Marketing attribution: Dynamic number insertion and keyword- and landing-page-level tracking help agencies and marketing teams connect phone enquiries with campaigns.
• Call handling: Hosted PBX, IVR, call flows, queues, voicemail and softphone apps cover common business-phone needs in the same service as tracking.
• Searchable records: Call Vault transcribes and stores calls, texts and voicemail for searching in Jet Hub. Several tracking bundles also include recording and AI summaries.
• CRM connections: CRM Sync attaches call activity and recordings to matched contacts, reducing manual logging for teams using supported CRM options.

Pricing

Jet uses a freemium model, with paid plans from 10 AUD/mo. The listed monthly prices are month-to-month and in AUD ex GST unless noted:

• Pay Per Call tracking number — A$10 a month per tracking number: Includes one 1300, 1800, local or mobile number; calls cost 6¢/min. Integrations and recording are add-ons. This is the entry point for a business needing one tracked number, but the per-minute rate and extras can add up.
• Business Phone — A$25 a month per user: Includes 1,000 calls and SMS per user, desk phones, softphones, a mobile app, routing and reporting. It suits teams prioritising business telephony over a multi-number tracking bundle.
• Call tracking bundle (3 numbers) — A$25 a month: Includes three numbers, unlimited inbound calls, dynamic numbers, GA4, recording and AI summaries. A compact option for teams wanting attribution and call records together.
• Cloud Mobile — A$35 a month per user: Includes 1,000 calls and SMS per user, iOS, Android and desktop apps, and free number porting. It suits mobile-first teams, but the per-user price makes seat count important.
• Call tracking bundle (4 numbers) — A$35 a month: Adds a fourth number to the bundle’s unlimited inbound calls, dynamic numbers, GA4, recording and AI summaries.
• CRM Sync — A$40 a month per account: Logs calls as activities and attaches recordings and AI summaries, with contact matching and de-duplication. It is aimed at teams whose priority is keeping CRM records current.
• Call tracking bundle (5 numbers) — A$45 a month: Includes five numbers with unlimited inbound calls, dynamic numbers, GA4, recording and AI summaries.

The bundles’ unlimited inbound calls are limited to 1,000 calls per month. Calls must be answered using a Jet App or Jet Business Phone; otherwise an additional $40/mo applies. Compare that condition with how your team answers calls before opting for a bundle.

Platforms

Jet supports Android, iOS, macOS, Windows, web and API access. Its mobile apps are distributed through the App Store and Google Play, and its desktop softphones are maintained on its downloads page.

Who it's for

Jet says it serves sole traders, small teams, multi-site enterprises and marketing agencies. Its combination of number-based tracking, phone tools and CRM connections is most compelling for Australian organisations that need both to attribute calls and manage them. A tracking-only buyer wanting to avoid call charges or add-ons should compare the per-number plan carefully; a larger organisation should weigh the per-user plans and custom integration options against its seat and workflow needs.

Pros and cons

• Pro: Attribution, telephony and searchable call records sit in one service, reducing the need to combine separate tracking and phone tools.
• Pro: More than 36 native integrations plus API and webhook options offer several routes to connect advertising and CRM systems.
• Pro: Onboarding is included with all plans, and Australian-based support is offered through a help centre, email, phone and portal live chat during business hours.
• Con: The cheapest tracking plan charges 6¢/min and makes integrations and recording add-ons, so its low monthly base price does not include the full tracking-and-review setup.
• Con: Bundle callers must use a Jet App or Jet Business Phone to avoid the additional $40/mo charge, and unlimited inbound calls still have a 1,000-call monthly ceiling.
• Con: Business Phone and Cloud Mobile are priced per user, so costs rise with each additional seat.

Alternatives

For a free desktop CTI option, KalliopeCTI offers KCTI 4 Free for Windows, macOS and Ubuntu; its paid phone plan is a one-off licence fee. ICTContact may suit buyers considering agent-based enterprise or service-provider plans, with published tiers for five and 20 agents. TAPIMaster is another freemium choice for Windows users.

Enghouse CCaaS is worth considering for requirements spanning 10 to 10,000 seats, with 90-day recording storage and standard or advanced capabilities. Telair Click to Call CTI is a paid alternative with a listed Standard Plans option at $13 a month billed annually, including core PBX features, unlimited Canada and US calling, basic queues and analytics. XPhone Connect supports Windows, macOS, iOS and Android, while intelli-CTi supports web and Windows. PhoneIQ is a paid option with a free trial and an annually billed Office Standard plan at $11 a month, including multilevel IVR, queues, automatic recording and desktop and mobile apps.

Browse more options in Computer Telephony Integration Software or Call Tracking Software.

Verdict

Jet Interactive is a strong fit for Australian businesses that want campaign attribution, phone handling and searchable call records under one roof. Its broad integrations and included onboarding strengthen the case, but the per-number and per-user billing, per-minute charges on the entry tracking plan and bundle answering rules can change the economics. Look elsewhere if you need tracking without those call-handling conditions or a simpler cost structure.