TELAIR Click to Call CTI turns phone numbers on web pages into clickable links that initiate calls. Once a user answers on a registered SIP device or through TELAIR Connect, the extension dials the selected number. During active calls it can look up a caller or contact and display matching information in a web CRM; users can also add notes for incoming and outgoing calls in the CRM. Listed compatible systems include Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, and Vtiger. TELAIR provides extension downloads for Chrome-based browsers and Microsoft Edge. Setup requires an address supplied by TELAIR support and the user's Connect username and password. The installation guide associates the extension with Triton Series systems and Plus Tier subscriptions. Connect is available through a browser, desktop apps for Windows, Mac, and Linux, and iOS and Android apps. Hosted PBX Standard is 13.00 USD per month billed annually; Plus is 27.00 USD per month billed annually. The CTI extension is tied to the listed subscription eligibility, rather than presented as a standalone free plan.
Who it is for
This extension may suit TELAIR Connect or Triton Series users who want click-to-dial links and CRM contact details during calls. It is relevant to teams using one of the listed CRM systems and supported subscriptions.
What is good
- Turns webpage numbers into links that start calls.
- Displays matching caller information in a web CRM.
- Supports notes for incoming and outgoing calls.
- Compatible with eight listed CRM systems.
- Browser extension downloads cover Chrome-based browsers and Edge.
What to know first
- Setup requires an address from TELAIR support.
- Installation guide ties it to Triton Series and Plus Tier subscriptions.
- No free plan is listed.
Verdict
Click to Call CTI links web phone numbers with calling and CRM lookups during active calls. Confirm that your TELAIR system and subscription are eligible, and obtain setup details from support.
Get started with Telair Click to Call CTI
- Contact TELAIR support for the address required during setup.
- Get the Connect username and password for the account.
- Download the extension for Chrome-based browsers or Microsoft Edge.
- Set up the extension with the provided address and Connect credentials.
- Use it with a registered SIP device or TELAIR Connect; answer the device call to have the extension dial the selected number.
Limits to know first
The installation guide associates the extension with Triton Series systems and Plus Tier subscriptions. Hosted PBX Standard Plans cost 13.00 USD per month billed annually, while Plus Plans cost 27.00 USD per month billed annually.
Questions about Telair Click to Call CTI
How much does it cost?
TELAIR lists Standard Plans at 13.00 USD per month billed annually and Plus Plans at 27.00 USD per month billed annually.
Is there a free plan?
No. The pricing model is paid.
Which CRMs are compatible?
The listed CRMs are Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, and Vtiger.
Which browsers have extension downloads?
TELAIR provides extension download links for Chrome-based browsers and Microsoft Edge.
What does setup require?
Setup requires an address provided by TELAIR support and the user's Connect username and password.
Which phone systems and devices does it support?
It is associated with Triton Series systems and Plus Tier subscriptions, and works with registered SIP devices and TELAIR Connect.
Telair Click to Call CTI plans and pricing
All plansCompared on computer telephony integration software
- Free plan
- No
- Screen pop
- Yes
- Click-to-dial
- Yes
- In-call controls
- Yes
- Browser extension
- Yes
- Deployment
- cloud
- CRM integrations
- Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, Vtiger
- Supported phone systems
- Triton Series System; registered SIP devices; TELAIR Connect
