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Tenfold
What Tenfold is
Tenfold connects business phone systems with customer relationship management (CRM) software so contact-center agents can see customer context and handle calls within their workflow. It is a cloud-based integration platform, with features that include click-to-dial, screen pops, automated call logging, in-call controls, and single sign-on. In Salesforce, its call interface can show scripts and support note-taking. Call records can be saved to a CRM when the phone system is configured to send the necessary events. Tenfold fetches CRM data in real time and says it does not keep CRM records on its servers; it interprets call events without transmitting audio. Its in-app analytics show call volume, call length, and other performance metrics, while natural language processing can help with follow-up tasks. The integration portfolio includes 11 CRM integrations and 29 voice integrations, with examples such as Salesforce, Microsoft Dynamics 365, ServiceNow, Avaya, Cisco, and Genesys. Tenfold says it can connect cloud and on-premises platforms, though the product itself is offered as SaaS and has no on-premise solution. It lists extension, macOS, self-hosted, web, and Windows platforms. Pricing is available on request, and support is offered around the clock to domestic and international clients.
Who it suits
Tenfold suits contact centers that want phone-system activity and CRM customer information available together, especially teams using Salesforce or one of its listed CRM and telephony integrations. It can also suit organizations connecting cloud and on-premises platforms, provided their phone system and CRM support the features they need.
What it does well
- Click-to-dial, screen pops, and in-call controls are supported.
- Call records can be logged automatically when required phone events are configured.
- Analytics include call volume, call length, and other performance metrics.
- CRM data is fetched in real time and not stored on Tenfold’s servers.
- Tenfold says it provides 24/7 support for domestic and international clients.
What to know first
- Pricing is available only on request.
- There is no free plan.
- Feature support varies across phone systems and CRM integrations.
- Tenfold says it has no on-premise product.
Limits
There is no free plan, and pricing is available on request. Not all features are supported by every phone system or CRM integration.
Getting started
- Visit the Tenfold website.
- Contact Tenfold for pricing.
- Choose a supported phone system and CRM integration.
- Configure the phone system to send the events required for call logging.
- Use Tenfold through a listed platform such as web, extension, macOS, or Windows.
Verdict
Choose Tenfold if your contact center needs CRM context alongside telephony, with call handling and analytics in the same workflow. Check that your specific phone system and CRM integration support the features you need; pricing requires a request, and the product is SaaS only.
Questions
How much does Tenfold cost?
Tenfold is paid, with pricing available on request.
Is there a free plan?
No. Tenfold has no free plan.
Which platforms does Tenfold support?
Its listed platforms are extension, macOS, self-hosted, web, and Windows.
Which CRM and phone system integrations are listed?
CRM examples include Salesforce, Microsoft Dynamics 365, and ServiceNow. Phone system examples include Avaya, Cisco, and Genesys.
Does Tenfold store CRM records or transmit call audio?
Tenfold says it fetches CRM data in real time without storing CRM records on its servers. It also says it interprets call events without transmitting audio.
Is Tenfold open source, and who makes it?
Open-source status is not among the available product facts. Tenfold lists its headquarters in Austin, Texas, United States.
Facts from Tenfold's own pages
- Analytics
- Tenfold’s in-app analytics show call volume, call length, and other performance metrics. · tenfold.com, 3 Oct 2026
- Audience
- Tenfold describes its focus as contact centers and says it integrates telephony systems with market-leading CRMs. · tenfold.com, 3 Oct 2026
- Audio
- Tenfold’s FAQ says its platform interprets call events and does not transmit audio data. · docs.tenfold.com, 3 Oct 2026
- Call handling
- Tenfold provides click-to-dial, automated call logging, script pop-ups, and note-taking in an interface inside Salesforce. · tenfold.com, 3 Oct 2026
- Call logging
- Tenfold can automatically save call records to a CRM when the phone system is configured to send the required events. · docs.tenfold.com, 3 Oct 2026
- Company location
- Tenfold lists its headquarters at 1204 Nueces St, Austin, Texas 78701. · tenfold.com, 3 Oct 2026
- Compatibility limit
- Tenfold notes that not all features are supported by every phone system or CRM integration. · docs.tenfold.com, 3 Oct 2026
- CRM data
- The FAQ says Tenfold fetches CRM data in real time and does not store CRM records on its servers. · docs.tenfold.com, 3 Oct 2026
- CRM integrations
- The integrations page lists Salesforce, Microsoft Dynamics 365, and ServiceNow among its requested CRM integrations. · tenfold.com, 3 Oct 2026
- Deployment
- Tenfold’s FAQ says the product is offered as SaaS and has no on-premise solution. · docs.tenfold.com, 3 Oct 2026
- Features
- Documented core features include click to dial, analytics, natural language processing for follow-up tasks, and single sign-on. · docs.tenfold.com, 3 Oct 2026
- Headquarters
- Tenfold says its team is based in Austin, Texas. · tenfold.com, 3 Oct 2026
- Integration coverage
- Tenfold’s integrations page lists 11 CRM integrations and 29 voice integrations in its portfolio. · tenfold.com, 3 Oct 2026
- Integration portfolio
- Tenfold lists 46 integrations, including 11 CRM and 29 voice integrations. · tenfold.com, 3 Oct 2026
- Integrations
- The integrations page lists Salesforce, Microsoft Dynamics 365, ServiceNow, Avaya, Cisco, and Genesys among its requested integrations. · tenfold.com, 3 Oct 2026
- On-premises systems
- Tenfold says its iPaaS connects on-premises and cloud platforms; its documentation also describes Cloud Connect Server running on a Linux server. · tenfold.com, 3 Oct 2026
- Product
- Tenfold describes itself as a cloud-based iPaaS that connects telephony systems with CRMs to provide agents contextual customer information and automation. · tenfold.com, 3 Oct 2026
- Security
- Tenfold says it forces HTTPS for its services, uses HSTS, and encrypts passwords on disk with AES-256, with decryption keys stored on separate machines. · tenfold.com, 3 Oct 2026
- Security audits
- Tenfold says it renews an OWASP security audit each year and undergoes an annual Salesforce AppExchange security review. · tenfold.com, 3 Oct 2026
- Support
- The FAQ says Tenfold offers 24/7 support for domestic and international clients and provides a support line at 1-512-770-9100. · docs.tenfold.com, 3 Oct 2026
- Telephony integrations
- The integrations page lists Avaya, Cisco, and Genesys among its requested telephony integrations. · tenfold.com, 3 Oct 2026