Side by side
Contact vs Tenfold
Both stand on computer telephony integration software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial Windows
Contact focuses on call handling for executive-suite and business-center reception. Check the compatibility page and Windows-specific setup requirements before considering it for a deployment.
Visit Contact Paid ExtensionMacSelf-hosted+2
Choose Tenfold if your contact center needs CRM context alongside telephony, with call handling and analytics in the same workflow. Check that your specific phone system and CRM integration support the features you need; pricing requires a request, and the product is SaaS only.
Visit TenfoldThe facts
| Contact | Tenfold | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | Not published |
| Runs on | Windows | Extension, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Not published | Not published |
| Plans published | None | None |
| Maker | Not published | Not published |
| Website | evot.net | tenfold.com |
| On computer telephony integration software | #17 of 22 | #21 of 22 |
Contact: what it does well
- PC controls answer, transfer, hold, and release calls.
- Caller context appears before staff answer.
- Supports DID, Caller ID, CLID, and trunk routes.
- Trial and product demonstration are available.
What to know first
- Windows is the only listed platform.
- Setup lists .NET Framework 2.0 and SQL Server.
- Pricing is available on request.
Tenfold: what it does well
- Click-to-dial, screen pops, and in-call controls are supported.
- Call records can be logged automatically when required phone events are configured.
- Analytics include call volume, call length, and other performance metrics.
- CRM data is fetched in real time and not stored on Tenfold’s servers.
- Tenfold says it provides 24/7 support for domestic and international clients.
What to know first
- Pricing is available only on request.
- There is no free plan.
- Feature support varies across phone systems and CRM integrations.
- Tenfold says it has no on-premise product.
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