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Marchex

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What Marchex is

Marchex is an AI-powered conversation intelligence platform for businesses. It analyzes customer conversations to provide insights and recommendations, with call analytics and summaries that help teams identify sales and customer experience issues. Businesses can use Marchex-managed tracking numbers or submit their own customer conversations for analysis.

For marketing measurement, Marchex uses dynamic number insertion and multichannel attribution to connect calls with campaigns and channels. Its tracking capabilities include keyword-level and landing-page tracking, as well as call recording. The platform also offers Marchex Sonar for SMS messaging, automated campaigns, response tracking, and CRM integration.

Marchex lists integrations with Salesforce, HubSpot, RingCentral, Zapier, and Google Analytics. REST APIs and webhooks cover call, text, and AI capabilities, including near-real-time attribution events. Marchex describes its data handling as compliant and encrypted; its privacy policy describes SSL encryption for sensitive data submitted to its site in transit.

The company was founded in 2003 and is headquartered in Seattle, Washington, United States. It describes solutions for automotive, home services, healthcare, real estate, and advertising and media businesses. Marchex is available through web and API. Pricing is on request, and Marketing Edge has a 30-day free trial that includes onboarding, training, and access to online guides.

Who it suits

Marchex suits businesses that want to analyze customer calls and connect call activity to marketing campaigns. Its stated industries include automotive, home services, healthcare, real estate, and advertising and media; teams can also use its SMS, CRM, integration, and API capabilities.

What it does well

Analyzes calls and provides conversation summaries and recommendations.
Dynamic number insertion connects calls with marketing channels.
Supports keyword-level and landing-page tracking.
Sonar includes automated SMS campaigns and response tracking.
REST APIs and webhooks include near-real-time attribution events.
Marketing Edge offers a 30-day free trial with onboarding and training.

What to know first

Pricing is available on request.
The free trial is for Marketing Edge and lasts 30 days.

Limits

The Marketing Edge free trial lasts 30 days. Paid pricing is available on request.

Getting started

Visit https://www.marchex.com/.
Contact Marchex through its support contact form or listed phone number to discuss pricing.
Ask about the 30-day Marketing Edge free trial.
Use the web platform or connect through the API.
Choose Marchex-managed tracking numbers or send customer conversations for analysis.

Verdict

Choose Marchex if your business needs conversation analytics alongside call attribution and campaign tracking. The 30-day Marketing Edge trial includes onboarding, training, and online guides. Buyers who need to know the paid price before engaging will need to request pricing.

Questions

How much does Marchex cost?

Marchex is paid, with pricing available on request.

Does Marchex offer a free trial?

Yes. Marketing Edge has a 30-day free trial with onboarding, training, and access to online guides.

Which platforms does Marchex support?

The listed platforms are web and API.

Which integrations does Marchex list?

Listed integrations include Salesforce, HubSpot, RingCentral, Zapier, and Google Analytics.

Can businesses provide their own conversations for analysis?

Yes. Businesses can use Marchex-managed tracking numbers or send their own customer conversations.

What support contact does Marchex provide?

Marchex provides a support contact form and lists 1-844-MARCHEX (844-627-2439).

Facts from Marchex's own pages

API: Marchex provides REST APIs and webhooks for call, text, and AI capabilities, including near-real-time attribution events. · marchex.com, 9 Oct 2026
API and webhooks: Marchex says its integrations include APIs and webhooks for configuring real-time workflows. · marchex.com, 9 Oct 2026
Bring Your Own Conversations: Customers can evaluate their conversation data through the UI, API, or native integrations without porting phone numbers or switching platforms. · marchex.com, 9 Oct 2026
Call attribution: Marchex uses dynamic number insertion and multichannel attribution to connect calls with marketing campaigns and channels. · marchex.com, 9 Oct 2026
Call data: Businesses can use Marchex-managed tracking numbers or send their own customer conversations for analysis. · marchex.com, 9 Oct 2026
Company history: Marchex says it was founded in 2003 and has been a public company since 2004. · marchex.com, 9 Oct 2026
Conversation analysis: Marchex says its platform uses proprietary AI trained on hundreds of millions of conversations. · marchex.com, 9 Oct 2026
Conversation analytics: The platform provides call analytics, conversation summaries, and recommendations to help teams identify sales and customer experience issues. · marchex.com, 9 Oct 2026
Conversation insights: Conversation Intelligence can identify customer intent and outcomes, track performance against goals and benchmarks, and alert teams to missed sales or reputation risks. · marchex.com, 9 Oct 2026
Core products: Its product areas include conversation intelligence, call tracking and attribution, business text messaging, and Bring Your Own Conversations. · marchex.com, 9 Oct 2026
Founded: Marchex says it was founded in 2003. · marchex.com, 9 Oct 2026
Headquarters: Marchex's privacy policy lists its contact address in Seattle, Washington. · marchex.com, 9 Oct 2026
Industries: Marchex identifies automotive, home services, healthcare, real estate, and advertising and media among the industries it serves. · marchex.com, 9 Oct 2026
Integrations: Marchex lists integrations including Salesforce, HubSpot, RingCentral, Zapier, and Google Analytics. · marchex.com, 9 Oct 2026
Security: Marchex says it supports compliant data handling and secure data encryption, and its privacy policy describes SSL encryption for sensitive data in transit submitted to its site. · marchex.com, 9 Oct 2026
Support: The migration document says the Marchex Customer Success team provides onboarding and training. · marchex.com, 9 Oct 2026
Text messaging: Marchex Sonar supports personalized SMS campaigns, marketing attribution, workflow automation, and CRM integrations. · marchex.com, 9 Oct 2026
Trial: Marchex advertises a 30-day free trial of Marketing Edge that includes onboarding, training, and access to online guides. · marchex.com, 9 Oct 2026
What it does: Marchex analyzes customer conversations with AI to provide insights, recommendations, and actions intended to grow revenue. · marchex.com, 9 Oct 2026
Who it serves: Marchex describes solutions for automotive, home services, healthcare, real estate, and advertising and media businesses. · marchex.com, 9 Oct 2026