TAPIMaster links telephone functions with company software through interfaces on the client or server side. Its client/server product controls workplace phones connected to a central telephone system. A plugin can let employees place calls from their programs and receive incoming-call alerts, while interfaces can also support controls such as changing call forwarding or picking up calls. Client interfaces add telephony functions within program interfaces; server interfaces provide a central integration point. For browser-based applications, the provider directs users to its Server IP interface. Tools include a line monitor for testing TAPI drivers and a TSP Emulator that installs a virtual telephone system on a PC. Other utilities include an executable TAPI driver that can start programs or HTTP(S) calls through TAPI MakeCall, and TMConnect for adding a Third Party TAPI interface to a telephone system. Downloads include 32-bit and 64-bit product versions, drivers, an SDK, and the emulator. The free small-business version supports up to four employees or one workstation, with at most four clients; some server functions are disabled and non-customers generally do not receive support.
Who it is for
TAPIMaster suits Windows-based organizations seeking to connect TAPI-compatible PBX or telephone systems with company software. The free small-business version is limited to four employees or one workstation.
What is good
- Can enable calling directly from employee programs.
- Incoming calls can trigger notifications.
- Interfaces can support call forwarding and pickup.
- Includes tools for testing TAPI drivers.
- Downloads include an SDK and TSP Emulator.
What to know first
- Free plan is limited to four clients.
- Some server functions are disabled in the free version.
- Non-customers generally receive no support.
- Web applications are directed to the Server IP interface.
Verdict
TAPIMaster focuses on integrating telephone controls into company applications, with client and server interfaces and several TAPI utilities. Its free version has tight user limits and generally lacks support for non-customers.
TAPIMaster plans and pricing
All plansCompared on computer telephony integration software
- Free plan
- Yes
- Screen pop
- Yes
- Click-to-dial
- Yes
- In-call controls
- Yes
- Deployment
- on-premises
- Supported phone systems
- TAPI-compatible PBX/telephone systems; hardware PBX; soft-PBX
