TAPIMaster

TAPIMaster brings telephone controls into company software, making it a fit for businesses and developers working with TAPI-compatible phone systems. Its appeal is the range of client, server and driver tools; the free edition’s tight caps and lack of general support are meaningful constraints.

Overview

TAPIMaster’s client/server product controls workplace phones connected to a central telephone system. A plugin can let employees dial from their programs and receive incoming-call notifications, so it adds calling functions to existing software rather than replacing the telephone system. It is most relevant when a company wants that integration and has compatible PBX equipment.

The product is deployed on premises and supports TAPI-compatible PBX and telephone systems, including hardware PBX and soft-PBX. That makes it a poor match for organizations seeking a standalone cloud phone service or a solution without a compatible telephone system.

Key features

Client interfaces put telephony functions in a program’s user interface, while server interfaces support integration at a central point. Available controls can include switching call forwarding and picking up calls; screen pop, click-to-dial and in-call controls address common workplace calling needs. For web applications that need calling, the provider directs users to the TAPIMaster Server IP interface.

The included utilities make TAPIMaster relevant beyond end-user dialing. A line monitor tests TAPI drivers, and the TSP Emulator installs a virtual telephone system on a PC. The Executable TAPI driver can start programs or HTTP(S) calls through TAPI MakeCall, while TMConnect adds a Third Party TAPI interface to a telephone system.

For organizations with specialized equipment or software, the provider also offers driver development for hardware telephone systems and soft PBX, 32-bit to 64-bit porting, and driver testing. Downloads include 32-bit and 64-bit client/server versions, a single-user version, LineWatcher, TAPI drivers, an SDK and the TSP Emulator.

Pricing

TAPIMaster client/server for small businesses

The free plan costs nothing and covers up to 4 employees or one workstation, with a maximum of 4 clients. Programming interfaces are supported for one client, and some server functions are disabled. It can suit a small setup that needs a limited trial or deployment, but the interface and client caps rule it out for broader rollouts.

Non-customers using the free small-business version generally receive no support, including by email. Installation and usage videos are available on the provider’s YouTube channel, but that is a thin support arrangement for organizations that need help resolving deployment issues. Paid plan pricing is custom pricing.

Platforms

TAPIMaster supports Windows and is deployed on premises. The product’s focus on client/server telephone controls and TAPI driver tools makes the Windows environment central to its use.

Who it's for

TAPIMaster is best suited to companies that want calling controls embedded in their own programs and have a compatible PBX, plus developers or administrators responsible for TAPI integration and driver work. It is less suitable for organizations needing broad free-plan access, general support as non-customers, or a hosted phone service.

Pros and cons

• Pros: Client and server interfaces support both application-level and central telephony integration, with controls such as click-to-dial and call pickup.
• Pros: Driver testing, emulation, and development services give technical teams tools for more than routine desktop calling.
• Cons: The free edition is limited to four employees or one workstation and four clients, with interface support for only one client.
• Cons: Some server functions are disabled in the free edition, and non-customers generally receive no support.
• Cons: Windows and compatible TAPI telephone systems are prerequisites, limiting its fit for other environments.

Alternatives

Computer Telephony Integration Software is a broader category to explore when comparing products for this kind of integration.

Choose KalliopeCTI if you want a free mode with support for Windows, macOS and Ubuntu, or broader mobile and desktop platform coverage.

Jet Interactive may suit teams seeking a broader platform mix and per-number call tracking; its listed plan is A$10 a month per tracking number, with calls charged at 6¢/min.

Consider XPhone Connect if user-specific licensing and a yearly software subscription are a better fit; its price is custom pricing.

ICTContact is an alternative to consider for a web, API or self-hosted contact-centre deployment, with paid plans aimed at agents.

Enghouse CCaaS may suit larger deployments that need a platform scaling from 10 to 10,000 seats and 90-day recording storage.

Telair Click to Call CTI is another option for teams seeking PBX features and unlimited Canada and US calling in its Standard Plans.

intelli-CTi may fit users of Broadsoft hosted systems, with a connector plan priced at $7 a month per user.

PhoneIQ is worth considering when mobile apps, call queues and automatic call recording are priorities.

Verdict

Choose TAPIMaster if your organization runs a compatible telephone system and needs to integrate calling into Windows business software, particularly if your team can use its driver and testing tools. Look elsewhere if you need a more generous free deployment, dependable support as a non-customer, or a phone system that does not rely on TAPI-compatible equipment.