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PhoneIQ
What PhoneIQ is
PhoneIQ combines business calling, Salesforce CTI and customizable AI voice agents across Android, iOS, macOS, web and Windows. Its phone features include IVR, business hours, ring groups, call recording on demand, extension dialing, and local and toll-free numbers; international numbers are available in 50+ countries. The browser-based Admin Portal manages users, devices and numbers, while Analytics provides KPI dashboards filterable by date, department, queue or user. Salesforce CTI adds embedded calling, routing, recording, coaching, analytics, click-to-dial and activity capture. AI agents can answer calls on a business number, follow configured call flows and handoff rules, and handle English or Spanish with separate routing rules. The same assistant can respond to WhatsApp messages on the business's number. Listed plans include PhoneIQ Office Standard at $11 a month billed annually and PhoneIQ Agent Standard at $33 a month billed monthly. The 7-day CTI trial includes calling and one local number. Unlimited flat-rate US and Canada calling is restricted to Enterprise; other telephony is billed per minute using prepaid credits.
Who it suits
PhoneIQ suits businesses seeking cloud calling, especially those using Salesforce or wanting AI call handling and WhatsApp responses. Its features span desktop, mobile and browser-based administration.
What it does well
- Salesforce CTI includes click-to-dial and activity capture.
- AI agents can follow customized call flows and handoff rules.
- English and Spanish can use separate routing rules.
- International numbers are available in 50+ countries.
- 7-day CTI trial includes calling and one local number.
What to know first
- No free plan is listed.
- Unlimited flat-rate US and Canada calling is Enterprise-only.
- Other telephony is billed separately per minute.
- 911 service may not be available on some softphones.
Limits
The seven-day CTI trial includes free calling and one local number. Unlimited flat-rate calling to the US and Canada is available only on Enterprise; Standard and Premium telephony is billed per minute using prepaid calling credits.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| PhoneIQ Office Standard | billed annually · multilevel IVR · call queues · automatic call recording · desktop & mobile apps · warm & blind transfer · call reporting | $11 a month |
| PhoneIQ Office Premium | billed annually · everything in Standard · local presence · voicemail drop · live supervisor console · monitor, whisper & barge | $17 a month |
| PhoneIQ Office Enterprise | billed annually · everything in Premium · unlimited US and Canada calling · periodic on-hold announcements · dedicated account management · C-Sat surveys | $26 a month |
| PhoneIQ Agent Standard | billed monthly · multilevel IVR · call queues · automatic call recording · SMS & MMS for Salesforce · power dialer · after-call work · workflow automations · reporting & analytics | $33 a month |
| PhoneIQ Agent Premium | billed monthly · everything in Standard · Salesforce call routing · voicemail drop · local presence · live supervisor console · monitor, whisper & barge · Sales Engagement | $66 a month |
| PhoneIQ Agent Enterprise | billed monthly · everything in Premium · unlimited US and Canada calling · periodic on-hold announcements · dedicated account management · C-Sat surveys | $99 a month |
| Custom AI voice agents | setup, usage, ongoing tuning · real phone numbers | On request |
As phoneiq.co lists them, read 1 Oct 2026. The maker's own page has the final word.
Getting started
- Open the PhoneIQ website.
- Select a CTI or Office plan, or review the custom AI voice-agent option.
- Use the seven-day CTI trial, which includes calling and one local number.
- Access calling through the web service or an Android, iOS, macOS, or Windows app.
- Manage users, devices, and phone numbers in the browser-based Admin Portal.
Verdict
PhoneIQ brings business telephony, Salesforce tools and AI call handling together, with separate plans and capabilities. Check the calling limits and emergency-calling caveat against your needs before choosing a plan.
Questions
Does PhoneIQ have a free plan?
No. PhoneIQ offers a seven-day CTI trial.
What does the CTI trial include?
It includes free calling and one local number for seven days.
What is the starting price?
PhoneIQ Office Standard is $11 a month billed annually. The pricing note describes plans from $11/user/mo billed annually.
Which platforms does PhoneIQ support?
Its listed platforms are Android, iOS, macOS, web, and Windows.
Does PhoneIQ integrate with Salesforce?
Yes. PhoneIQ CTI embeds cloud calling in Salesforce and includes routing, recording, coaching, analytics, click-to-dial, and activity capture.
Which plan includes unlimited US and Canada calling?
Unlimited flat-rate calling to the US and Canada is available only on Enterprise.
Facts from PhoneIQ's own pages
- Admin and analytics
- The browser-based Admin Portal manages users, devices, and phone numbers, while PhoneIQ Analytics provides KPI dashboards filterable by date, department, queue, or user. · phoneiq.co, 1 Oct 2026
- AI call handling
- PhoneIQ answers calls, engages callers, and can turn conversations into booked appointments or qualified leads on a real business number. · phoneiq.co, 1 Oct 2026
- AI customization
- Voice agents are customized around a business’s services, policies, tone, call flows, systems, and handoff rules. · phoneiq.co, 1 Oct 2026
- Calling limits
- Unlimited flat-rate calling to the US and Canada is available only on Enterprise; Standard and Premium telephony is billed separately per minute using prepaid calling credits. · phoneiq.co, 1 Oct 2026
- Desktop apps
- PhoneIQ for desktop is a softphone and unified communications app for PC and Mac with voice, video, messaging, and Salesforce screen pop and power dialing. · phoneiq.co, 1 Oct 2026
- Emergency calling limitation
- The terms state that 911 service may not be provided or available on some software applications and softphones and users should use traditional wireline or cellular alternatives. · phoneiq.co, 1 Oct 2026
- Integrations
- The site lists OpenTable, Calendly, Vagaro, Mindbody, Acuity Scheduling, Google Calendar, Microsoft Outlook, Clover, Square, Toast, Housecall Pro, ServiceTitan, Salesforce, and HubSpot as connected tools. · phoneiq.co, 1 Oct 2026
- Languages
- English and Spanish conversations can use separate language, routing, and handoff rules. · phoneiq.co, 1 Oct 2026
- Mobile apps
- PhoneIQ provides iOS and Android apps for making and taking business calls while syncing activity and interactions with Salesforce. · phoneiq.co, 1 Oct 2026
- Phone features
- Features include IVR, business hours, ring groups, on-demand call recording, extension dialing, local and toll-free numbers, and international numbers in 50+ countries. · phoneiq.co, 1 Oct 2026
- Salesforce CTI
- PhoneIQ CTI provides Salesforce embedded cloud calling, routing, recording, coaching, analytics, click-to-dial, and activity capture. · phoneiq.co, 1 Oct 2026
- Security and privacy
- Phone IQ, Inc. says it takes reasonable steps to protect data, transfers personal data to the United States for processing, and describes GDPR access, correction, deletion, and restriction rights. · phoneiq.co, 1 Oct 2026
- Support
- CTI plans list Help Center access, email support, phone support, and one-to-one onboarding and implementation. · phoneiq.co, 1 Oct 2026
- Trial
- The CTI free trial lasts 7 days and includes free calling and one local number. · phoneiq.co, 1 Oct 2026
- The same assistant can answer customer WhatsApp messages on the business’s own WhatsApp number. · phoneiq.co, 1 Oct 2026
Where PhoneIQ stands on Freedom251
- Voicemail Drop Software#17 of 43
- Computer Telephony Integration Software#11 of 22