CloudCall

What CloudCall is

CloudCall is a communications platform for businesses that use CRM systems in staffing and recruiting. It captures calls and other communications and adds them to CRM records. Its o1 plans combine voice calling and SMS, with the countries available for calls and the number of included messages depending on the tier. Listed call tools include click-to-call, screen pops, voicemail drop, local presence, power dialing and real-time call coaching. CloudCall names Bullhorn, Salesforce, Tracker, Vincere, LaborEdge and JobDiva among its CRM integrations. Pro and Advanced include AI-generated call summaries; Advanced also includes summaries synced to the CRM. Teams can add, import or upload contacts through Softphone or Workspace, whether or not they use a CRM. Apps are available for Mac, Windows, iOS and Android, and a Chrome extension supports click-to-call and click-to-SMS. CloudCall was founded in 2012 and is headquartered in Leicester, UK. It states that it is ISO/IEC 27001 certified and describes security protocols for business and customer data. Pricing is listed from $15/user/mo (annual); the named o1 tiers are $20.00, $33.00 and $45 per user per month. A five-user minimum applies to small businesses.

Who it suits

CloudCall suits staffing and recruiting businesses that use a CRM and want calling and messaging connected to customer records. Its contact management without a CRM may also suit teams that want to manage contacts in Softphone or Workspace independently.

Limits

The listed o1 Starter plan includes 250 SMS, calling to the UK and Ireland, and three months of call storage. The five-user minimum applies to small businesses.

Getting started

1. Visit the CloudCall website.
2. Choose a supported access option: web, Mac, Windows, iOS, Android or the Chrome extension.
3. Select an o1 tier based on its calling destinations, SMS allowance and call storage period.
4. Plan for the five-user minimum if you are a small business.

Verdict

Staffing and recruiting teams using a CRM should consider CloudCall for its CRM-linked communications and calling tools. Look elsewhere if you need a free plan or the flexibility to reduce seats before contract renewal.