Callcap

Web · API

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Callcap is ranked #5 of 36 in call tracking software on Freedom251. It runs on API, Web.

Compared on call tracking software

Dynamic number insertion: Yes
Call recording: Yes
Conversation intelligence: Yes

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The record

Service: Callcap provides call tracking telephone numbers and services for processing, analyzing, and archiving call and other communication data.
Web tracking: Displaying Callcap tracking numbers on web media may require a Callcap-provided tag or other online tracking instrumentation.
Integrations: Callcap’s terms describe integrations and APIs for importing conversation data, exporting data, and interoperation with supported third-party applications and systems.
API: Callcap’s API documentation describes an endpoint for updating campaign information, phone number routing, and features, including recording and real-time Callsurance evaluation settings.
Data retention: Call recordings, conversation data, and call detail records are stored for 24 months from the call date; recordings and call detail records are deleted when the agreement ends.
Security: Callcap says it maintains administrative, technical, and physical safeguards designed to prevent unauthorized access, use, or disclosure of client proprietary information it stores or processes.
Privacy: Callcap states that it limits personal information collection to what is needed for the business purpose and does not sell or share that information as defined under applicable data privacy laws.
Service terms: The agreement renews for successive 12-month periods unless either party gives at least 30 days’ notice before the current term ends.
Pricing limits: Callcap’s terms say rates vary with the quantity and types of services purchased and may change if quantities or service types change, minimum use requirements are missed, or installation is not economically feasible.
Support: The Callcap account login page lists support by phone at 866-731-1151 and an online help option.
Platform: Callcap provides a web-based account login for its service.
Headquarters: Callcap’s official terms identify the contracting entity as Callcap, LLC, but do not state its headquarters or founding year.

Where it ranks on Freedom251

Best Call Tracking Software in 2026#5 of 36

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Sources

app.callcap.com/terms_and_conditions/· checked 4 Oct 2026
callcap.readme.io/reference/update· checked 4 Oct 2026
app.callcap.com· checked 4 Oct 2026