PBXDom
What PBXDom is
PBXDom collects call records from an existing phone system and turns them into analytics dashboards, 911 alerts, and call accounting. It is designed for IT teams that maintain current phone systems, including legacy systems, and does not replace a PBX. A collector app can read records over serial, IP, or file-based connections and send them to PBXDom’s cloud. The analytics product has customizable dashboards with 70+ widgets and reports covering call volumes, missed calls, and extension activity. Call accounting estimates costs by extension and department and provides reports for comparison with a carrier bill. When a 911 call occurs, alerts can go by email, SMS, automated voice call, Slack, or Zapier; available channels depend on the plan. Supported phone-system brands include Cisco, Avaya, Mitel, Panasonic, 3CX, and Asterisk/FreePBX. Plans begin at $99 a month, billed monthly, and a 14-day trial is available. Basic retains data for one year, while Enterprise retains it for 5+ years. PBXDom LLC says it has served customers since 2015 and is based in Covina, California. Platforms include Android, iOS, Linux, Windows, web, API, and self-hosted.
Who it suits
PBXDom suits IT teams that need reporting and call accounting for an existing phone system, including legacy PBXs. Organizations can choose among plans with different extension, phone-system, retention, alerting, and support provisions.
What it does well
- Customizable analytics dashboards with 70+ widgets.
- Reports cover call volumes, missed calls, and extension activity.
- Estimates costs by extension and department.
- 911 alerts can use email, SMS, automated voice, Slack, or Zapier.
- Collector supports serial, IP, and file-based call-record connections.
What to know first
- No free plan; the listed trial lasts 14 days.
- Basic is limited to 50 extensions or lines and one phone system.
- Historical imports cost extra on Pro, Advanced, and Enterprise.
- API access is available only on Advanced and Enterprise.
Limits
Basic includes up to 50 extensions or lines, one phone system, and one year of data retention. Historical imports are available at additional cost on Pro, Advanced, and Enterprise.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Advanced | Billed monthly · 1,000 extensions/lines · 10 phone systems · 3 years retention · API & webhooks · phone support · SMS and voice alerts | $1,199 a month |
| Pro | Billed monthly · 200 extensions/lines · 2 phone systems · 1.5 years retention · 911 alerts · Slack & Zapier · email support | $199 a month |
| Scale | Billed monthly · 500 extensions/lines · 5 phone systems · 2 years retention · 911 alerts · Slack & Zapier · email support | $499 a month |
| Enterprise on-premises version | Pricing starting at $60,000 annually · Available for organizations with 5,000+ users | $60,000 a year |
| Enterprise on-premises | Pricing starts annually · For organizations with 5,000+ users | $60,000 a year |
| Basic | Billed monthly · 50 extensions/lines · 1 phone system · 1 year retention · 70+ widgets · 30+ reports · email support | $99 a month |
| Enterprise | Scoped and quoted on one call · 1,000+ extensions/lines · 10+ phone systems · 5+ years retention · SAML SSO · audit logs · 99.99% SLA · dedicated success manager | On request |
As pbxdom.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Open the PBXDom website.
- Choose a plan or begin the 14-day trial.
- Install or configure the collector to read call records over serial, IP, or file-based connections.
- Connect a supported phone system: Cisco, Avaya, Mitel, Panasonic, 3CX, or Asterisk/FreePBX.
- Use the web platform or listed Android, iOS, Linux, and Windows platforms.
Verdict
Choose PBXDom when your team needs analytics, 911 alerts, or cost reporting from an existing supported phone system. Look elsewhere if you need a free plan or a replacement for your PBX; PBXDom is built to report on an existing system.
Questions
How much does PBXDom cost?
Basic is $99 a month, billed monthly. Pro is $199 a month, Scale is $499 a month, and Advanced is $1,199 a month, all billed monthly. Enterprise is scoped and quoted on one call; the on-premises Enterprise version starts at $60,000 a year.
Is there a free plan or trial?
There is no free plan. A 14-day trial is available.
Which phone systems does PBXDom support?
The listed brands are Cisco, Avaya, Mitel, Panasonic, 3CX, and Asterisk/FreePBX.
Which platforms are available?
Platforms listed are Android, API, iOS, Linux, self-hosted, web, and Windows.
What integrations and alert channels are listed?
Slack, Zapier, and API/webhooks are listed as app and automation options. API access is on Advanced and Enterprise; 911 alert channels depend on plan.
Who makes PBXDom?
The company is PBXDom LLC, which says it has served customers since 2015. It is headquartered in Covina, California, United States.
Facts from PBXDom's own pages
- 911 alerts
- Matching 911 call records can trigger email, Slack, SMS or automated voice notifications, usually within one to two minutes. · pbxdom.com, 15 Oct 2026
- Analytics
- Analytics includes customizable dashboards with more than 70 widgets and over 30 reports. · pbxdom.com, 15 Oct 2026
- API
- A REST API at api.pbxdom.com exposes calls, reports, widgets and charts; API access is limited to Advanced and Enterprise. · pbxdom.com, 15 Oct 2026
- App system requirement
- The iOS app requires iOS 9 or later; the Mac version requires macOS 11 or later on Apple silicon. · apps.apple.com, 15 Oct 2026
- Call accounting
- The call-accounting product estimates telecom costs and allocates usage by department, but is not general-ledger or invoice-payment software. · pbxdom.com, 15 Oct 2026
- Collection method
- A collector app can read call records over serial, IP, or file-based connections and stream them to PBXDom’s cloud. · pbxdom.com, 11 Oct 2026
- Collector
- A lightweight collector reads CDR or SMDR over network, serial or file connections and streams records to PBXDom cloud. · pbxdom.com, 15 Oct 2026
- Company history
- PBXDom says it began inside a telecom consultancy and has operated since 2015. · pbxdom.com, 15 Oct 2026
- Company scale claim
- The maker claims customers in more than 50 countries and over 14 billion calls processed since 2015. · pbxdom.com, 15 Oct 2026
- Dashboard sharing
- Dashboard sharing and department/group controls are available from the Pro plan upward. · pbxdom.com, 15 Oct 2026
- Data limits
- Data retention ranges from 1 year on Basic to 5+ years on Enterprise, and historical imports are available at additional cost on Pro, Advanced, and Enterprise. · pbxdom.com, 11 Oct 2026
- Data retention
- Retention ranges from one year on Basic to five or more years on Enterprise. · pbxdom.com, 15 Oct 2026
- Deployment requirements
- The collector normally runs on an always-on Windows host; supported FreePBX systems can use a native Linux collector. · pbxdom.com, 15 Oct 2026
- Documentation
- The Help Center contains setup guides, troubleshooting, PBX-specific collector instructions, dashboard, report, chart, alert and billing guidance. · pbxdom.com, 15 Oct 2026
- Exports
- Reports can be exported as CSV, Excel or PDF files. · pbxdom.com, 15 Oct 2026
- Founded
- 2015 · pbxdom.com, 28 Sept 2026
- Headquarters
- Covina, California, United States · pbxdom.com, 28 Sept 2026
- Intended users
- PBXDom describes its audience as IT teams maintaining existing phone systems, including legacy systems, and says it does not replace a PBX. · pbxdom.com, 11 Oct 2026
- Limit: Apple privacy disclosure
- Apple states that PBXDom LLC has not supplied privacy-practice details for the app. · apps.apple.com, 15 Oct 2026
- Limit: G2 setup errors
- One G2 reviewer reports many system errors during initial setup. · g2.com, 15 Oct 2026
- Limit: G2 visualization
- A G2 reviewer asks for more graphical analysis options. · g2.com, 15 Oct 2026
- LinkedIn company facts
- LinkedIn lists PBXDom as privately held, headquartered in Walnut, California, founded in 2013, with 11–50 employees. · linkedin.com, 15 Oct 2026
- News: 911 guide
- PBXDom's blog lists a May 2026 article about 911 calls across campuses. · pbxdom.com, 15 Oct 2026
- On-premises option
- An on-premises Enterprise deployment is offered to organizations with at least 5,000 users, starting at $60,000 annually. · pbxdom.com, 15 Oct 2026
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