No. 6 of 21 ·Employee Assistance Program Software

CiC Employee Assistance Programme

Web · Android · iPhone

Freedom report

Two barsScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

CiC Employee Assistance Programme is ranked #6 of 21 in employee assistance program software on Freedom251. It runs on Android, iOS, Web.

CiC Employee Assistance Programme plans and pricing

All plans

CiC Employee Assistance Programme Not published Tailored programme; pricing not stated on the page cicwellbeing.com · 7 Oct 2026

Compared on employee assistance program software

Confidential counseling: Yes
Financial and legal help: Yes
Work-life support: Yes
Crisis support: Yes
Included sessions: 6 sessions
Employee access channels: phone, online, face-to-face, live chat

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The record

Purpose: The EAP provides confidential professional support for personal or work-related challenges affecting employees’ wellbeing and performance.
Counselling: Employees who call get direct access to a qualified counsellor, with up to six structured sessions available where appropriate.
Counselling formats: Structured counselling sessions can be delivered by phone, online, or face-to-face.
Global coverage: CiC says its network includes more than 1,200 counsellors across 114 countries.
Practical advice: The programme offers legal support and financial guidance covering topics such as budgeting, debt management, future planning, and retirement readiness.
Manager support: A confidential managerial AdviceLine gives leaders guidance from senior clinicians on issues including workplace conflict, bereavement, and mental health concerns.
Digital platform: Ele offers live chat with qualified counsellors, webinars, a personalised dashboard, health checks, and self-help resources.
Digital library: Ele includes over 6,500 videos, podcasts, and articles, plus a directory of more than 10,000 verified support organisations.
Personalisation and analytics: Ele uses an onboarding questionnaire to create a personalised wellbeing journey and provides real-time analytics for approved stakeholders.
Access: CiC describes a 24/7 AdviceLine and 24/7 access to support by phone, live chat, and online resources.
Account management: CiC says its dedicated team oversees implementation, monitors usage, provides insights, and conducts regular reviews with clients.
Security and privacy: CiC describes Ele as secure and says its privacy policy explains how it collects, uses, and looks after personal data.
Accreditation: CiC says it is an EAPA-accredited provider.
Support contact: EAP users can contact CiC by calling 0800 085 1376 or emailing [email protected].

Where it ranks on Freedom251

Best Employee Assistance Program Software in 2026#6 of 21

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Sources

cicwellbeing.com/services/eap· checked 7 Oct 2026
cicwellbeing.com/about-us· checked 7 Oct 2026
cicwellbeing.com/contact· checked 7 Oct 2026
cicwellbeing.com/privacy-policy· checked 7 Oct 2026