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Optum Global EAP
What Optum Global EAP is
Optum Global EAP is an employee assistance program for employers, offering employees and their families support with everyday challenges such as parenting, caregiving, and personal finances. Employees can call or go online and use real-time assessments in Optum Support Finder to locate appropriate support. Specialists provide confidential emotional support 24/7/365. Care options include individual therapy with credentialed professionals, in person or virtually, as well as coaching and self-guided tools. Digital resources include the Calm app, recovery support, self-learning materials, and peer support. The program also offers financial and legal consultations. For employers and managers, services include critical incident response, management consultations, referrals, seminars, and webcasts. Access is listed for Android, iOS, and web, with phone, online, mobile app, in-person, and virtual channels. Optum says it was founded in April 2011 and is headquartered in Eden Prairie, Minnesota. Organizations are asked to contact Optum for pricing; the product page does not specify plan tiers, session limits, trial terms, or country coverage.
Who it suits
The program is intended for employers seeking support services for employees and their families. It also includes resources and organizational services for managers and employees.
What it does well
- Confidential emotional support is available 24/7/365.
- Offers in-person and virtual therapy.
- Includes coaching and self-guided tools.
- Provides financial and legal consultations.
- Supports phone, online, mobile, in-person, and virtual access.
What to know first
- Pricing is available on request.
- The product page does not state country coverage.
- No plan tiers, session limits, or trial terms are stated.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Global Employee Assistance Program | Pricing not stated; contact Optum | On request |
As business.optum.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Verdict
Optum Global EAP combines confidential emotional support, counseling, self-care resources, and employer services. Organizations need to contact Optum for pricing, and the product page leaves country coverage and session limits unspecified.
Facts from Optum Global EAP's own pages
- Access and guidance
- Employees can call or go online and use real-time assessments in the Optum Support Finder global digital platform to find support. · business.optum.com, 3 Oct 2026
- Care options
- The program offers in-person or virtual one-on-one therapy with credentialed professionals, plus coaching and self-guided tools. · business.optum.com, 3 Oct 2026
- Company
- Optum says it was founded in April 2011 and is headquartered in Eden Prairie, Minnesota. · optum.com, 3 Oct 2026
- Counseling
- Employees can access financial and legal consultations as well as self-guided tools and resources. · business.optum.com, 3 Oct 2026
- Digital resource
- Self-care tools include the Calm app, recovery support, self-learning resources and peer support. · business.optum.com, 3 Oct 2026
- Emotional support
- Specialists provide real-time confidential support 24 hours a day, 365 days a year. · business.optum.com, 3 Oct 2026
- Family support
- The program offers tailored support to parents, caregivers and families navigating life events. · business.optum.com, 3 Oct 2026
- Financial and legal help
- The program offers financial and legal consultations alongside self-guided tools and resources. · business.optum.com, 2 Oct 2026
- Founded
- 2011 · business.optum.com, 28 Sept 2026
- Guidance
- Employees can call or go online and use real-time assessments to find appropriate support through Optum Support Finder, described as a global digital platform. · business.optum.com, 2 Oct 2026
- Headquarters
- Eden Prairie, Minnesota, United States · business.optum.com, 28 Sept 2026
- Intended customers
- Optum describes the program as a solution for employers seeking employee support and a global approach to well-being. · business.optum.com, 3 Oct 2026
- Maker headquarters
- Optum lists its headquarters as Eden Prairie, Minnesota. · optum.com, 2 Oct 2026
- Maker history
- Optum says it was founded in April 2011. · optum.com, 2 Oct 2026
- Notable limits
- The product page does not state pricing, plan tiers, session limits, trial terms or specific country coverage. · business.optum.com, 3 Oct 2026
- Organizational support
- Services include critical incident response, management consultations, referrals, seminars and webcasts for managers and employees. · business.optum.com, 3 Oct 2026
- Pricing
- The product page directs organizations to contact Optum and does not state a price. · business.optum.com, 2 Oct 2026
- Purpose
- The program provides employees and their families support for everyday life, including challenging situations, parenting, caregiving and personal finances. · business.optum.com, 3 Oct 2026
- Self-care resources
- Digital resources include the Calm app, recovery support, self-learning resources and peer support. · business.optum.com, 2 Oct 2026
Where Optum Global EAP stands on Freedom251
- Employee Mental Health Software#18 of 33
- Employee Assistance Program Software#13 of 21