Modern Health

Overview

Modern Health is an employer-sponsored mental health platform for workforces, connecting members with self-guided resources, coaching, therapy and crisis care. It is best suited to employers seeking a range of care options alongside aggregate utilization and well-being reporting. Its breadth is useful, but what members can actually use depends on their employer’s benefit package and the in-network provider rules.

Key features

The Adaptive Care Model links guidance and care across different levels of need. Members can access coaches and therapists, with recommendations shaped by well-being assessments, clinical needs, personal preferences, language and provider availability. That can help direct members toward a fitting option rather than presenting every service as interchangeable; the employer’s package and network still set the boundaries.

Self-guided mindfulness content sits alongside live sessions, and the service spans crisis care. The combination gives employers a broader set of support options within one platform, though it does not guarantee every option is included in every benefit.

Modern Health Central gives administrators aggregate, anonymized utilization and well-being metrics, with segmentation by department or office location. This can help employers see patterns across their workforce without reporting individual member activity. Benefits Navigation, when enabled by the employer, connects members to relevant employer-sponsored well-being benefits in the app or web application.

Modern Health says it integrates with existing HR and benefits workflows; its member login help also describes employer SSO through Okta. Its security page links to a sub-processor list and disclosure policy. Client success support covers employers from onboarding through incident response, while members can contact [email protected].

Pricing

Modern Health is paid software with custom pricing. Employers can discuss either PEPM or usage-based pricing with the company; the benefit package determines which features and services members receive. These two models give employers different ways to structure a purchase, but neither has a published price for straightforward budget comparison. Members’ access is also limited to in-network providers.

Platforms

Modern Health is available on the web and through iOS and Android apps. The full mobile experience is not supported in mobile browsers, so members using phones should use the app rather than rely on a browser.

Who it's for

Modern Health suits employers that want coaching, therapy, self-guided content and crisis care under an employer-sponsored benefit, with anonymized reporting for administrators. It is less suitable when an employer needs members to choose freely from services or providers regardless of plan and network boundaries. The company, Modern Life, Inc., was founded in 2017 and is headquartered in San Francisco, California.

Pros and cons

• Pros: Care options span self-guided support, coaching, therapy and crisis care, giving employers multiple levels of support to offer.
• Pros: Recommendations account for clinical needs, preferences, language and availability, which can make the path to care more responsive to members.
• Pros: Aggregate, anonymized reporting with department or office segmentation gives administrators a way to review workforce-level patterns.
• Cons: Employer benefit design determines which features members can access, so the platform’s full range may not be included in a given package.
• Cons: Members may use their benefit only with in-network providers, limiting provider choice.
• Cons: Custom pricing makes it harder to compare costs before speaking with the company.

Alternatives

Consider OpenUp if a free plan or trial matters, or if a defined three-session option is useful: its card costs €249, paid once for three 25-minute online sessions.

Siffi publishes monthly prices for Base counselling and Premium, with each plan covering a specified share of total employees, making those options worth comparing when published costs matter. Unmind also uses negotiated enterprise agreements, based on population, geography and scope, rather than published rates. Unum Behavioral Health may suit employers considering a benefit with a limited number of therapist visits.

Amaha for Work, Health Advocate EAP and Intellect are additional paid alternatives.

Browse more options in Employee Mental Health Software or Employee Wellbeing Software.

Verdict

Choose Modern Health if your employer wants one benefit platform spanning multiple levels of mental health care and wants anonymized, segmented reporting. Its range and care recommendations are the strongest reasons to consider it. Look elsewhere if predictable published pricing, unrestricted provider choice or guaranteed access to every service matters more than employer-configured coverage.