SupportLinc

SupportLinc is an employee assistance program that offers confidential help for personal and work-related concerns to employees and their immediate family members. Members can reach a licensed counselor any time, day or night. Following an intake, a counselor may arrange short-term counseling, work-life resources, or referrals to community resources or providers through the member’s health insurance plan. The program addresses concerns such as stress, relationship and family issues, work-life balance, substance abuse, anxiety, and depression; financial and legal help is also listed. Employees and immediate family members pay nothing to use the EAP, though services beyond the program may depend on insurance or community resources. The FAQ says employers are not told when someone accesses services, subject to legal exceptions involving safety. A supervisor who formally refers someone may be told only whether recommendations were followed. Web portal access requires a group code, typically the employer, association, or company name in lowercase without spaces or punctuation. The eConnect app is available for EAP and MAP users through Apple and Google Play app stores. Pricing is on request, and the plan is described as an employer-provided benefit.

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