Empathia LifeMatters

Overview

Empathia LifeMatters is an employee assistance and work/life program that gives employees and their family members access to counseling and practical support. It is best suited to employers seeking help that spans personal, workplace, and crisis-related needs. Its range of contact options and 24/7 global response are compelling; custom pricing means employers must request a quote to assess fit and cost.

Key features

LifeMatters offers confidential counseling by phone, video, chat, and face to face. That mix gives members alternatives when a call or in-person appointment is not the right fit, though the program’s actual service terms depend on the employer offering it.

Support also covers financial, legal, and dependent-care challenges, alongside risk assessment, critical-incident response, management consultation and referrals, online content, and development training. This breadth makes LifeMatters relevant to both employees seeking personal support and managers handling workplace concerns. Empathia says its expert team provides live-answer support around the clock across the globe, with global services delivered across six continents.

LifeMatters members can also access Togetherall, an additional virtual peer-support option described as available 24/7 with clinical moderation. The LifeMatters app meets WCAG 2.0 Level AA and Revised Section 508 accessibility standards based on a third-party evaluation. Accessibility feedback can be sent by email, with replies within two business days; phone support is available 24/7.

Empathia says it uses reasonable administrative, technical, and physical measures to protect information submitted through its websites, while noting that internet transmission cannot be guaranteed secure. Its privacy policy says health and mental-health information is collected only when voluntarily provided or essential to services, and with consent.

Pricing

LifeMatters is a paid, employer-provided program with custom pricing. The LifeMatters EAP plan includes confidential counseling, financial and legal help, work/life support, crisis support, and access by phone, video, chat, and face to face. Employers need to request a quote; no public price or employee seat or usage limits are stated. This model is aimed at organizations arranging a benefit for employees and families, rather than individuals buying a standalone subscription.

Platforms

LifeMatters supports Android, iOS, and web access. The MyLifeMatters website and apps are covered by Empathia’s privacy policy.

Who it's for

LifeMatters is offered to employers and their employees and families across industries, including healthcare, education, transportation, and manufacturing. Its combination of counseling, crisis response, and practical work/life help suits organizations that want one program to address several kinds of employee support. Employers looking for a consumer-priced app or a published per-user rate should look elsewhere.

Pros and cons

• Pros: Counseling is available across four channels, giving employees and families options for reaching support.
• Pros: Financial, legal, dependent-care, crisis, and management resources extend the program beyond counseling alone.
• Pros: Empathia says live-answer support is available 24/7 globally, and services reach six continents.
• Pros: The app meets WCAG 2.0 Level AA and Revised Section 508 accessibility standards, with email feedback and round-the-clock phone support.
• Cons: Employers must request a quote, so the cost cannot be assessed from a public price.
• Cons: LifeMatters is offered through employers, not presented as a standalone individual plan.

Alternatives

Browse the Employee Assistance Program Software directory to compare other options. CiC Employee Assistance Programme is another paid option with a tailored programme and no stated price. Choose Optum Global EAP if you want a paid Android, iOS, and web option; its Global Employee Assistance Program has no free plan and requires contacting Optum for pricing. PAM Wellbeing is another paid option available on Android, iOS, and web.

SupportLinc may suit employees whose employer provides it as a benefit at no cost to employees or immediate family members, though terms vary by program. Acentra Health Employee Assistance Program is a freemium web option. CuraLinc EAP is a paid Android, iOS, and web alternative with employer-dependent terms and proposal-based pricing. Optima Health EAP is a paid web option with a free plan. TELUS Health EAP is a paid Android, iOS, and web alternative tailored to the organisation’s needs.

Verdict

Choose LifeMatters if you are an employer seeking a broad assistance program that combines confidential counseling, crisis response, work/life resources, and global round-the-clock support. Its multiple access channels and accessibility provisions strengthen the case. Look elsewhere if you need transparent pricing or an individual subscription: LifeMatters requires an employer relationship and a quote.