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ESI Employee Assistance Group
What ESI Employee Assistance Group is
ESI Employee Assistance Group provides an employee assistance benefit for emotional and mental health, personal development, and professional development. Its program brings counseling and work-life support together with one-to-one coaching, wellness benefits, training, and self-help resources. Employees can reach master’s- and PhD-level counselors for triage and counseling in the moment, with referrals when appropriate. Counseling is available in person through a network across the United States and Canada, by telehealth, or through text, voice, and video messaging.
Members can use a password-protected site and mobile app to reach online resources. The training library offers around-the-clock access to courses, certificates, videos, webinars, microlearning, and multipart courses, with new training added monthly. Self-help materials include articles, assessments, videos, and webinars. Members also have access to Talkspace Go, with more than 400 self-guided and interactive courses and anonymous weekly therapist-led classes. Services are available at any time by phone or through the member site. Eligibility includes employees, family members living in their homes, and dependents up to age 26. ESI offers plans for employers, public safety, education, healthcare, and union employees; pricing is available on request.
Who it suits
ESI suits employers seeking counseling, work-life support, training, and self-help resources as an employee benefit. Its listed plans address public safety, schools, higher education, healthcare, and union employees, while eligibility extends to employees, household family members, and dependents up to age 26.
What it does well
- Counselors provide triage and in-the-moment support.
- Counseling includes in-person, telehealth, and messaging options.
- Training library is available on demand around the clock.
- Mobile app and password-protected member site provide access.
- Services extend to eligible household family members and dependents.
- Individual use is confidential, subject to legal safety exceptions.
What to know first
- No free plan is offered.
- Pricing is available only on request.
- Employers may access participation reports for trainings.
- Some services, including treatment programs and court-ordered evaluations, are excluded.
Limits
There is no free plan. Pricing for the listed plans is available by request; some services, including treatment programs, court-ordered evaluations, and fitness-for-duty evaluations, are excluded.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| TotalCare EAP | request a quote · employer-paid benefit | On request |
| Public Safety EAP | request a quote · tailored for public safety employees | On request |
| Educators’ EAP | request a quote · tailored for K-12 schools | On request |
| Higher Ed EAP | request a quote · tailored for college and university staff | On request |
| HealthCare EAP | request a quote · tailored for healthcare employees | On request |
| Union AP | request a quote · tailored for union employees | On request |
As theeap.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the ESI website.
- Ask ESI for pricing and information about its employer plans.
- Choose a plan suited to the workforce, such as TotalCare EAP or a sector-specific plan.
- Eligible members can call 1-800-252-4555 or use the password-protected online member site.
- Members can access the mobile app through the Apple App Store or Google Play Store.
Verdict
Choose ESI if your organization wants an employee benefit combining counseling, work-life support, training, and self-help resources. It offers multiple counseling channels and plans tailored to several workforces. Employers seeking a free plan or listed pricing should look elsewhere.
Questions
How much does ESI cost?
Pricing is available on request. The listed plans do not show prices.
Is there a free plan?
No. ESI is a paid employee benefit and has no free plan.
Which platforms can members use?
ESI lists Android, iOS, and web. Members can also reach services by phone and through the password-protected site.
Who can use the services?
Eligibility includes employees, family members residing in their homes, and dependents up to age 26.
Are individual counseling services confidential?
ESI says individual use is confidential and names are not shared without written permission, subject to legal safety exceptions. Employers with 25 or more employees receive aggregate utilization reports without individual identities; they may access participation reports for trainings.
What plans are available?
Listed plans include TotalCare EAP, Public Safety EAP, Educators’ EAP, Higher Ed EAP, HealthCare EAP, and Union AP. Each is priced by quote.
Facts from ESI Employee Assistance Group's own pages
- Availability and support
- Services are available 24/7 by phone at 1-800-252-4555 and through a password-protected online member site; website issues can be submitted through the contact form. · theeap.com, 30 Sept 2026
- Confidentiality
- ESI says individual use is confidential and that personal information, including names, is not shared without written permission, subject to legal safety exceptions. · theeap.com, 30 Sept 2026
- Core benefits
- The program combines counseling and work-life benefits with one-to-one coaching, thousands of training courses, wellness benefits, and self-help resources. · theeap.com, 30 Sept 2026
- Counseling access
- Master’s- and PhD-level counselors answer employee calls directly, perform triage, provide in-the-moment counseling, and make referrals when appropriate. · theeap.com, 30 Sept 2026
- Counseling modalities
- ESI maintains a counselor network across the United States and Canada offering in-person sessions, telehealth therapy, and messaging therapy by text, voice, and video. · theeap.com, 30 Sept 2026
- Customer base
- ESI says it serves more than 3,000 employers and more than 1,500,000 members, spanning government, public safety, healthcare, education, and nonprofit sectors. · theeap.com, 30 Sept 2026
- Eligibility
- Services are available to employees, family members residing in their homes, and dependents up to age 26. · theeap.com, 30 Sept 2026
- Employer reporting
- Employers with 25 or more employees receive aggregate utilization reports showing overall usage and service types without individual identities. · theeap.com, 30 Sept 2026
- Mobile app
- The ESI mobile app gives members access to online information resources 24 hours a day, seven days a week, with links to Apple App Store and Google Play Store versions. · theeap.com, 30 Sept 2026
- Not covered
- Examples of exclusions include actions against an employer, court-ordered evaluations or cases, ADHD psychological evaluations, treatment programs, and fitness-for-duty evaluations. · theeap.com, 30 Sept 2026
- Privacy limitation
- Training is educational rather than private health information, and employers may access participation reports for trainings. · theeap.com, 30 Sept 2026
- Self-help resources
- The member website provides private access to thousands of self-help articles, assessments, videos, webinars, and information resources. · theeap.com, 30 Sept 2026
- Talkspace integration
- Members have access to the Talkspace Go Therapy App with more than 400 self-guided and interactive courses and anonymous weekly therapist-led classes. · theeap.com, 30 Sept 2026
- Training library
- Members receive 24/7 on-demand access to thousands of training courses, certificates, videos, webinars, microlearning, and multipart courses, with new trainings added monthly. · theeap.com, 30 Sept 2026
- What it does
- ESI EAP is a comprehensive employee benefit program addressing emotional and mental health, personal development, and professional development. · theeap.com, 30 Sept 2026