ESI Employee Assistance Group provides an employee assistance benefit for emotional and mental health, personal development, and professional development. Its program brings counseling and work-life support together with one-to-one coaching, wellness benefits, training, and self-help resources. Employees can reach master’s- and PhD-level counselors for triage and counseling in the moment, with referrals when appropriate. Counseling is available in person through a network across the United States and Canada, by telehealth, or through text, voice, and video messaging. Members can use a password-protected site and mobile app to reach online resources. The training library offers around-the-clock access to courses, certificates, videos, webinars, microlearning, and multipart courses, with new training added monthly. Self-help materials include articles, assessments, videos, and webinars. Members also have access to Talkspace Go, with more than 400 self-guided and interactive courses and anonymous weekly therapist-led classes. Services are available at any time by phone or through the member site. Eligibility includes employees, family members living in their homes, and dependents up to age 26. ESI offers plans for employers, public safety, education, healthcare, and union employees; pricing is available on request.
Who it is for
ESI suits employers seeking counseling, work-life support, training, and self-help resources as an employee benefit. Its listed plans address public safety, schools, higher education, healthcare, and union employees, while eligibility extends to employees, household family members, and dependents up to age 26.
What is good
- Counselors provide triage and in-the-moment support.
- Counseling includes in-person, telehealth, and messaging options.
- Training library is available on demand around the clock.
- Mobile app and password-protected member site provide access.
- Services extend to eligible household family members and dependents.
- Individual use is confidential, subject to legal safety exceptions.
What to know first
- No free plan is offered.
- Pricing is available only on request.
- Employers may access participation reports for trainings.
- Some services, including treatment programs and court-ordered evaluations, are excluded.
Verdict
Choose ESI if your organization wants an employee benefit combining counseling, work-life support, training, and self-help resources. It offers multiple counseling channels and plans tailored to several workforces. Employers seeking a free plan or listed pricing should look elsewhere.
Get started with ESI Employee Assistance Group
- Visit the ESI website.
- Ask ESI for pricing and information about its employer plans.
- Choose a plan suited to the workforce, such as TotalCare EAP or a sector-specific plan.
- Eligible members can call 1-800-252-4555 or use the password-protected online member site.
- Members can access the mobile app through the Apple App Store or Google Play Store.
Limits to know first
There is no free plan. Pricing for the listed plans is available by request; some services, including treatment programs, court-ordered evaluations, and fitness-for-duty evaluations, are excluded.
Questions about ESI Employee Assistance Group
How much does ESI cost?
Pricing is available on request. The listed plans do not show prices.
Is there a free plan?
No. ESI is a paid employee benefit and has no free plan.
Which platforms can members use?
ESI lists Android, iOS, and web. Members can also reach services by phone and through the password-protected site.
Who can use the services?
Eligibility includes employees, family members residing in their homes, and dependents up to age 26.
Are individual counseling services confidential?
ESI says individual use is confidential and names are not shared without written permission, subject to legal safety exceptions. Employers with 25 or more employees receive aggregate utilization reports without individual identities; they may access participation reports for trainings.
What plans are available?
Listed plans include TotalCare EAP, Public Safety EAP, Educators’ EAP, Higher Ed EAP, HealthCare EAP, and Union AP. Each is priced by quote.
ESI Employee Assistance Group plans and pricing
All plansCompared on employee assistance program software
- Free plan
- No
- Confidential counseling
- Yes
- Financial and legal help
- Yes
- Work-life support
- Yes
- Crisis support
- Yes
- Employee access channels
- phone, online request form, text, voice, video messaging, telehealth, local in-person counseling
