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HealthHero EAP
What HealthHero EAP is
HealthHero EAP is an employee assistance service that gives employees and their immediate families confidential support for personal or work-related difficulties. Organisations can choose from packages aimed at workforces, from self-serve digital support to broader mental and physical health cover. Packages include structured counselling by telephone, video, or face-to-face, typically for up to six or eight sessions per referral. Each package also includes the My HealthHero app and platform, with self-help content, online CBT, digital booking, and referral management. Core, Advanced, and 360° add a phone line for in-the-moment counselling and trauma support, available 24/7. Advanced adds unlimited virtual GP consultations. The 360° package also includes a physiotherapy assessment and six sessions, plus a dietitian assessment and three sessions. All packages cover employees and dependants in line with HMRC guidelines, and include launch support, promotional materials, and management information reporting. Employees can access the service by phone, video, or mobile app; the platform is also available on web, with apps for Android and iOS. HealthHero says its clinicians belong to specified professional bodies, the service is GDPR-compliant, and employer reports are aggregated and anonymised. Pricing starts at £0.34/user/mo (annual). Rates vary by employee count; some organisations can be running within 24 hours.
Who it suits
HealthHero EAP is for organisations seeking confidential support for employees and their immediate families. It suits employers choosing between digital self-help and counselling, with higher packages adding virtual GP, physiotherapy, and dietitian services.
What it does well
- All packages include the My HealthHero app and online CBT.
- Counselling is available by phone, video, or face-to-face.
- Core, Advanced, and 360° include a 24/7 counselling and trauma line.
- Advanced includes unlimited virtual GP consultations.
- All packages cover employees and dependants under HMRC guidelines.
- Employer reports are aggregated and anonymised.
What to know first
- There is no free plan or free trial.
- Counselling is typically limited to one referral per user per rolling 12-month period.
- Extended counselling and other listed add-ons cost extra.
Limits
Structured counselling is typically limited to one referral per user per rolling 12-month period, with up to six or eight sessions per referral. Extended counselling of up to 20 sessions costs extra.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| EAP Advanced | £17.28 per person per year (= £1.44 per person/month, billed annually) · £1.44 per person, per month; plus VAT, based on a 1-year term with 175 employees. · Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies | £17.28 a year |
| EAP 360° | £21.24 per person per year (= £1.77 per person/month, billed annually) · £1.77 per person, per month; plus VAT, based on a 1-year term with 175 employees. · Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies | £21.24 a year |
| Essentials | £4.08 per person per year (= £0.34 per person/month, billed annually) · £0.34 per person, per month; plus VAT, based on a 1-year term with 175 employees. · Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies | £4.08 a year |
| EAP Core | £7.20 per person per year (= £0.60 per person/month, billed annually) · £0.60 per person, per month; plus VAT, based on a 1-year term with 175 employees. · Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies | £7.20 a year |
As healthhero.com lists them, read 29 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the HealthHero EAP website.
- Choose an EAP package for your organisation.
- Arrange launch support and promotional materials.
- Employees can access the service by phone, video, or the My HealthHero app.
- Download the app from the Apple App Store or Google Play.
Verdict
Choose HealthHero EAP if your organisation wants confidential employee and family support through counselling and digital tools, with higher packages adding clinical services. Look elsewhere if you need a free plan or trial, or if the one-referral-per-user counselling limit does not suit your workforce.
Questions
How much does HealthHero EAP cost?
Pricing starts at £0.34/user/mo (annual). The Essentials plan lists £0.34 per person per month, plus VAT, billed annually on a one-year term based on 175 employees; rates vary by employee count.
Is there a free plan or trial?
No. HealthHero EAP has neither a free plan nor a free trial.
Which platforms can employees use?
The service is available on web, Android, and iOS. Access channels include phone, video, and the mobile app.
What does the Advanced package add?
Advanced adds unlimited virtual GP consultations.
What does EAP 360° add?
It adds a physiotherapy assessment and six sessions, plus a dietitian assessment and three sessions.
Can the platform integrate with other systems?
HealthHero says it can integrate with insurers’ identity platforms and back-end systems for eligibility, dependants, pre-authorisation, and payments.
Facts from HealthHero EAP's own pages
- 24/7 support
- Core, Advanced and 360° include a 24/7 in-the-moment counselling and trauma support phone line. · healthhero.com, 29 Sept 2026
- Add-ons
- Extended counselling, psychological services, critical incident support and mental health training are available at additional cost. · healthhero.com, 29 Sept 2026
- App and digital tools
- All packages include the My HealthHero app and platform with self-help content, online CBT, digital booking and referral management. · healthhero.com, 29 Sept 2026
- Availability and launch
- The service is available by phone or video 24/7/365, and HealthHero says some organisations can be running within 24 hours. · healthhero.com, 29 Sept 2026
- Clinical credentials
- HealthHero says its clinicians are registered members of BACP, IACP, BPS, UKCP, HCPC or COSCA. · healthhero.com, 29 Sept 2026
- Confidentiality
- The company says the service is GDPR-compliant and employer reports are aggregated and anonymised. · healthhero.com, 29 Sept 2026
- Counselling
- Packages include structured counselling by telephone, video or face-to-face, typically up to 6 or 8 sessions per referral. · healthhero.com, 29 Sept 2026
- Counselling limit
- Structured counselling is typically limited to one referral per user per rolling 12-month period, and extended counselling of up to 20 sessions costs extra. · healthhero.com, 29 Sept 2026
- Employer support
- Packages include launch support, promotional materials and management information reporting. · healthhero.com, 29 Sept 2026
- Family cover
- All packages cover employees and dependants in line with HMRC guidelines. · healthhero.com, 29 Sept 2026
- Founded
- 2020 · healthhero.com, 23 Sept 2026
- Headquarters
- London, United Kingdom · healthhero.com, 23 Sept 2026
- Integrations
- HealthHero says its platform can integrate with insurers’ identity platforms and back-end systems for eligibility, dependants, pre-authorisation and payments. · healthhero.com, 29 Sept 2026
- Intended customers
- HealthHero describes its EAP packages as support options for organisations and their workforces, ranging from self-serve digital support to broader mental and physical health cover. · healthhero.com, 29 Sept 2026
- Mobile apps
- HealthHero’s service agreement provides links to download its app from the Apple App Store and Google Play. · healthhero.com, 29 Sept 2026
- Package differences
- Advanced adds unlimited virtual GP consultations, while 360° also adds a physiotherapy assessment plus six sessions and a dietitian assessment plus three sessions. · healthhero.com, 29 Sept 2026
- Purpose
- The EAP provides employees and their immediate families free, confidential support for personal or work-related difficulties. · healthhero.com, 29 Sept 2026
Where HealthHero EAP stands on Freedom251
- Employee Assistance Program Software#10 of 21