EAP Expert

What EAP Expert is

EAP Expert’s EAPx Cloud is case management software for businesses that run Employee Assistance Programs. The web-based platform includes case management, visual reporting, dashboards and customer insights, and is described as accessible from anywhere. Its Online Intake feature lets end users request services and submit information through self-serve web forms. Those submissions sync with EAPx and attach to case files. The company also describes ProviderFiles as a case management solution for supporting an EAP provider network.

EAP Expert focuses on the EAP industry, including programs for health care systems and post-secondary institutions. Listed integrations include Twilio, Cronofy, Telus Health, E-Fax, Adobe Sign and DocuSign. The company says it achieved ISO 27001 accreditation for information security. Its privacy policy says it does not sell or trade collected personal information, while allowing authorized contractors and third-party agents access to it. For a local instance not hosted by EAP Expert, the company says it does not host, store, transmit or receive information entered through that product. Customer teams receive training after onboarding, and customers are asked to submit software issues as service desk tickets. EAPx Cloud pricing is available on request and requires a minimum purchase of four licenses.

Who it suits

EAPx Cloud suits businesses running Employee Assistance Programs, particularly programs for health care systems and post-secondary institutions. Its provider network and online intake capabilities may also suit EAP organizations that need to support providers and collect service requests through web forms.

Limits

The EAPx Cloud plan requires at least four licenses. Pricing is available on request.

Getting started

1. Visit the EAP Expert website.
2. Request pricing for the EAPx Cloud plan.
3. Arrange a purchase of at least four licenses.
4. Use the web platform for access.
5. Complete the customer team training provided after onboarding.

Verdict

Choose EAPx Cloud if your organization runs an EAP and needs web-based case management with online intake and reporting tools. The four-license minimum and request-based pricing may make it a poor fit for buyers seeking a smaller starting plan or a published price.