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MCL Medics EAP
What MCL Medics EAP is
MCL Medics EAP is an employer-funded programme for employees dealing with personal or work-related issues that could affect attendance or performance. Confidential support is available 24 hours a day, 365 days a year through a phone helpline, app, video chat, and onsite crisis response. Counselling covers anxiety, depression, stress, bereavement, and relationship difficulties; clinical triage is provided within two working days, and therapy typically starts within seven days. Employees can receive legal information and guidance on finances and debt, including budgeting and creditor negotiation. A dedicated 24/7 line supports managers with difficult conversations, team conflicts, and return-to-work planning. The programme also offers workplace incident response and trauma counselling, including EMDR and trauma-focused CBT. Individual use is not disclosed to employers; they receive anonymised, aggregated utilisation data and management reports. Pricing is on request and scales to workforce size. The company says it has delivered occupational health and employee assistance services across the UK since 1999.
Who it suits
MCL Medics EAP is for organisations supporting employees with personal or work-related concerns, including organisations in policing, local government, higher education, and the private sector. It also offers dedicated support to managers.
What it does well
- Confidential support available around the clock year-round
- Counselling covers several personal and work-related difficulties
- Manager support line operates 24/7
- Individual use is not disclosed to employers
What to know first
- Pricing is on request
- Price scales to workforce size
Limits
There is no free plan. The programme is priced per employee per annum, with a tailored quote based on workforce size.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| MCL Medics EAP | Per employee per annum; tailored quote within 24 hours, with no obligation. · Price scales to workforce size | On request |
As mcl-medics.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the MCL Medics EAP website.
- Request a tailored quote; the plan is priced per employee per annum and scales to workforce size.
- Arrange the programme for your organisation; the quote is described as arriving within 24 hours with no obligation.
- Employees can access support by phone, app, video chat or onsite crisis response.
Verdict
MCL Medics EAP offers confidential employee and manager support, with counselling, guidance, and workplace crisis response. Organisations need to request a tailored quote based on workforce size.
Questions
How much does MCL Medics EAP cost?
Pricing is on request and scales to workforce size. The plan is billed per employee per annum, and a tailored quote is offered within 24 hours with no obligation.
Is there a free plan?
No. MCL Medics EAP is a paid programme.
How can employees contact the service?
Access channels include a phone helpline, app, video chat and onsite crisis response.
What counselling does the programme provide?
Structured counselling covers anxiety, depression, stress, bereavement and relationship difficulties. Clinical triage is within two working days, and therapy typically starts within seven days.
Will an employer know which employees use the EAP?
Individual use is not disclosed to employers. Employers receive anonymised, aggregated utilisation data and management information reports.
What is the app available for?
MCL Medics says its bespoke EAP app comes as standard, but its site does not identify the app's supported operating systems.
Facts from MCL Medics EAP's own pages
- Accreditation
- The EAP is EAPA-accredited, and the company describes its occupational health services as SEQOHS-certified. · mcl-medics.com, 4 Oct 2026
- App
- MCL Medics says its bespoke EAP app comes as standard; the official site links to an EAP app download but does not state its supported operating systems on the opened pages. · mcl-medics.com, 4 Oct 2026
- Availability
- Confidential employee support is available 24 hours a day, 365 days a year. · mcl-medics.com, 4 Oct 2026
- Company background
- MCL Medics says it has delivered occupational health and employee assistance services across the UK since 1999. · mcl-medics.com, 4 Oct 2026
- Confidentiality and reporting
- Individual use is not disclosed to employers; employers receive anonymised, aggregated utilisation data and management information reports. · mcl-medics.com, 4 Oct 2026
- Counselling
- Structured counselling covers anxiety, depression, stress, bereavement and relationship difficulties, with clinical triage within two working days and therapy typically starting within seven days. · mcl-medics.com, 4 Oct 2026
- Crisis and trauma response
- The service provides workplace incident response and trauma counselling, including EMDR and trauma-focused CBT. · mcl-medics.com, 4 Oct 2026
- Founded
- 1999 · mcl-medics.com, 28 Sept 2026
- Headquarters
- Southport, United Kingdom · mcl-medics.com, 28 Sept 2026
- Legal and financial support
- The programme offers legal information and financial and debt management guidance, including budgeting support and creditor negotiation guidance. · mcl-medics.com, 4 Oct 2026
- Manager support
- Managers can use a dedicated 24/7 support line for difficult conversations, team conflicts and return-to-work planning. · mcl-medics.com, 4 Oct 2026
- Occupational health integration
- MCL Medics says its EAP and occupational health services share a clinical governance framework and direct referral pathways. · mcl-medics.com, 4 Oct 2026
- Purpose
- The employer-funded programme supports employees with personal and work-related issues that could affect attendance or performance. · mcl-medics.com, 4 Oct 2026
- Security
- MCL Medics lists ISO/IEC 27001 certification among its certifications and accreditations. · mcl-medics.com, 4 Oct 2026
- Who it serves
- The EAP supports organisations across policing, local government, higher education and the private sector. · mcl-medics.com, 4 Oct 2026
Where MCL Medics EAP stands on Freedom251
- Employee Assistance Program Software#12 of 21