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TELUS Health EAP
What TELUS Health EAP is
TELUS Health EAP is an employer solution providing employees and their families with mental health support, work-life services, and specialised care. Services include face-to-face counselling, digital cognitive behavioural therapy, and on-demand crisis response through TELUS Health One. Work-life support covers legal assistance, financial wellbeing, relationships, and personal growth; additional services include cancer care, child and family wellbeing, and wellness coaching. Members can access care through the app, by phone, or in person, and support is available in multiple languages. TELUS Health describes its care as confidential, voluntary, and available around the clock. Employers can track outcomes through the Workplace Outcome Suite, and the service is designed to work alongside existing employer programs. TELUS Health One is available on iOS and Android and through supported desktop browsers, including Firefox, Safari, Chrome, and Edge. Pricing is not displayed; organisations are invited to request a demo or get in touch. TELUS Health is headquartered in Vancouver, British Columbia, Canada.
Who it suits
TELUS Health EAP is for employers seeking mental health, work-life, and specialised support for employees and their families. It also offers employers a way to track outcomes through the Workplace Outcome Suite.
What it does well
- Includes counselling, digital therapy, and crisis response
- Offers legal and financial wellbeing support
- Provides specialised care including cancer and child wellbeing services
- Members can access care in-app, by phone, or in person
- Support is available in multiple languages
What to know first
- Pricing is available on request, not displayed
- Access is presented as an employer solution
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| TELUS Health EAP | Tailored to the organisation’s needs · schedule a demo or get in touch | On request |
As telushealth.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the TELUS Health solutions website.
- Contact TELUS Health or schedule a demo to discuss an organisation-specific arrangement.
- Members can access TELUS Health One on iOS or Android, or through a supported desktop browser.
- Choose an available access channel: app, phone, video, chat, SMS, online portal or in person.
Verdict
TELUS Health EAP brings counselling, crisis care, work-life services, and specialised support together for employees and their families. Organisations need to contact TELUS Health for pricing details.
Questions
How much does TELUS Health EAP cost?
Pricing is available on request. The service is tailored to the organisation’s needs.
What support does the EAP include?
It includes counselling, digital cognitive behavioural therapy, crisis response, work-life services and specialised care such as cancer care, child and family wellbeing, and wellness coaching.
How can members access care?
Access channels include phone, video, chat, SMS, an online portal, mobile app and in-person care.
Which platforms support TELUS Health One?
The app is available on iOS and Android. It is also accessible through supported desktop browsers including Firefox, Safari, Chrome and Edge.
Is the EAP confidential?
TELUS Health describes its EAP care as confidential and voluntary.
Can employers track outcomes?
Yes. Employers can track outcomes using TELUS Health’s Workplace Outcome Suite.
Facts from TELUS Health EAP's own pages
- Access channels
- Members can access care in-app, by phone or in person. · telushealth.com, 3 Oct 2026
- Availability
- TELUS Health describes its care as available around the clock, with access to clinicians and multiple ways to receive support. · telushealth.com, 3 Oct 2026
- Confidentiality
- TELUS Health describes its EAP care as confidential and voluntary. · go.telushealth.com, 3 Oct 2026
- Counselling and crisis care
- Services include face-to-face counselling, digital cognitive behavioural therapy and on-demand crisis response through TELUS Health One. · telushealth.com, 3 Oct 2026
- Headquarters
- Vancouver, British Columbia, Canada · telushealth.com, 28 Sept 2026
- Integration
- TELUS Health says its services are designed to work alongside employers’ existing programs. · telushealth.com, 3 Oct 2026
- Languages
- TELUS Health says support is available in multiple languages. · telushealth.com, 3 Oct 2026
- Outcome measurement
- Employers can track outcomes using TELUS Health’s Workplace Outcome Suite. · telushealth.com, 3 Oct 2026
- Platform access
- TELUS Health One is available as an iOS and Android app and through supported desktop browsers including Firefox, Safari, Chrome and Edge. · help.one.telushealth.com, 3 Oct 2026
- Pricing availability
- The product page invites organisations to schedule a demo or get in touch and does not display a price. · telushealth.com, 3 Oct 2026
- Security
- TELUS Health says it uses security technologies and procedures, controlled facilities, and encryption in transit and at rest for certain sensitive personal information. · telushealth.com, 3 Oct 2026
- Specialised services
- Additional services include cancer care, child and family wellbeing, and wellness coaching. · telushealth.com, 3 Oct 2026
- What it does
- TELUS Health EAP provides employees and their families with mental health support, work-life services and specialised care. · telushealth.com, 3 Oct 2026
- Who it serves
- The EAP is presented as an employer solution that provides support to employees and their families. · telushealth.com, 3 Oct 2026
- Work-life services
- Work and life services cover areas including legal assistance, financial wellbeing, relationships and personal growth. · telushealth.com, 3 Oct 2026
Where TELUS Health EAP stands on Freedom251
- Employee Assistance Program Software#17 of 21