TELUS Health EAP is an employer solution providing employees and their families with mental health support, work-life services, and specialised care. Services include face-to-face counselling, digital cognitive behavioural therapy, and on-demand crisis response through TELUS Health One. Work-life support covers legal assistance, financial wellbeing, relationships, and personal growth; additional services include cancer care, child and family wellbeing, and wellness coaching. Members can access care through the app, by phone, or in person, and support is available in multiple languages. TELUS Health describes its care as confidential, voluntary, and available around the clock. Employers can track outcomes through the Workplace Outcome Suite, and the service is designed to work alongside existing employer programs. TELUS Health One is available on iOS and Android and through supported desktop browsers, including Firefox, Safari, Chrome, and Edge. Pricing is not displayed; organisations are invited to request a demo or get in touch. TELUS Health is headquartered in Vancouver, British Columbia, Canada.
Who it is for
TELUS Health EAP is for employers seeking mental health, work-life, and specialised support for employees and their families. It also offers employers a way to track outcomes through the Workplace Outcome Suite.
What is good
- Includes counselling, digital therapy, and crisis response
- Offers legal and financial wellbeing support
- Provides specialised care including cancer and child wellbeing services
- Members can access care in-app, by phone, or in person
- Support is available in multiple languages
What to know first
- Pricing is available on request, not displayed
- Access is presented as an employer solution
Verdict
TELUS Health EAP brings counselling, crisis care, work-life services, and specialised support together for employees and their families. Organisations need to contact TELUS Health for pricing details.
Get started with TELUS Health EAP
- Visit the TELUS Health solutions website.
- Contact TELUS Health or schedule a demo to discuss an organisation-specific arrangement.
- Members can access TELUS Health One on iOS or Android, or through a supported desktop browser.
- Choose an available access channel: app, phone, video, chat, SMS, online portal or in person.
Questions about TELUS Health EAP
How much does TELUS Health EAP cost?
Pricing is available on request. The service is tailored to the organisation’s needs.
What support does the EAP include?
It includes counselling, digital cognitive behavioural therapy, crisis response, work-life services and specialised care such as cancer care, child and family wellbeing, and wellness coaching.
How can members access care?
Access channels include phone, video, chat, SMS, an online portal, mobile app and in-person care.
Which platforms support TELUS Health One?
The app is available on iOS and Android. It is also accessible through supported desktop browsers including Firefox, Safari, Chrome and Edge.
Is the EAP confidential?
TELUS Health describes its EAP care as confidential and voluntary.
Can employers track outcomes?
Yes. Employers can track outcomes using TELUS Health’s Workplace Outcome Suite.
TELUS Health EAP plans and pricing
All plansCompared on employee assistance program software
- Confidential counseling
- Yes
- Financial and legal help
- Yes
- Work-life support
- Yes
- Crisis support
- Yes
- Employee access channels
- phone, video, chat, in-person, SMS, online portal, mobile app
