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Wellbeing Solutions EAP
What Wellbeing Solutions EAP is
Wellbeing Solutions EAP provides confidential counselling, advice and support for employees’ mental, emotional and psychological wellbeing, including concerns related to work and personal life. Its UK-based call centre is staffed by specialist counsellors and advisors around the clock, every day of the year. Employees can contact the service through a dedicated helpline, live chat, email or online portal. Both Essential and Premier include six counselling sessions per employee per issue, along with telephone and face-to-face counselling. Premier also adds video and live-chat counselling, plus couples and family therapy; employees’ immediate family members can access EAP services. The service includes financial and legal help, work-life support, crisis support, and advice and coaching for managers. Organisations receive quarterly reports on issue types, utilisation and general feedback. The wider wellbeing offering includes critical incident response, neurodiversity support, wellbeing education and Mental Health First Aid training. It is available on Android, iOS and the web. Pricing is on request; there is no free plan or trial, and contracts are listed for 12, 36 or 60 months.
Who it suits
It suits organisations seeking confidential support for employees’ wellbeing, including help for work and personal issues. The service also provides access for immediate family members and wellbeing guidance for managers.
What it does well
- Call centre operates 24/7, 365 days a year
- Helpline, live chat, email and online portal access
- Six counselling sessions per employee per issue
- Includes financial, legal, work-life and crisis support
- Quarterly reports cover utilisation and issue types
What to know first
- Pricing requires a quote
- No free plan or free trial
- Contracts are listed for 12, 36 or 60 months
Limits
There is no free plan or free trial. Essential and Premier each include six counselling sessions per employee per issue; pricing is available by quote.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essential EAP | 6 counselling sessions per employee per issue · quote required | On request |
| Premier EAP | 6 counselling sessions per employee per issue · quote required | On request |
As wsm-wellbeing.co.uk lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Wellbeing Solutions website
- Request a quote for Essential EAP or Premier EAP
- Choose a 12-, 36- or 60-month contract term
- Employees can access the service on Android, iOS or the web
- Contact support through the helpline, live chat, email or online portal
Verdict
Wellbeing Solutions EAP combines counselling and practical support for employees with advice and reporting for organisations. Essential and Premier pricing is available only by request, and the service has no free plan or trial.
Questions
How much does Wellbeing Solutions EAP cost?
Essential EAP and Premier EAP pricing is available by quote.
Is there a free plan or trial?
No. The service has no free plan or free trial.
Which platforms can employees use?
The service is available on Android, iOS and the web.
How many counselling sessions are included?
Essential and Premier each include six counselling sessions per employee per issue.
What does Premier EAP add?
Premier adds video and live-chat counselling, plus couples and family therapy.
How long are the contract options?
The available contract terms are 12, 36 and 60 months.
Facts from Wellbeing Solutions EAP's own pages
- Access channels
- Employees can reach the service through a dedicated helpline, live chat, email or online portal. · wsm-wellbeing.co.uk, 7 Oct 2026
- Additional services
- The wider wellbeing offering includes critical incident response, neurodiversity support, wellbeing education and Mental Health First Aid training. · wsm-wellbeing.co.uk, 7 Oct 2026
- Always-on support
- Its UK-based call centre is open 365 days a year and staffed 24/7 by specialist counsellors and advisors. · wsm-wellbeing.co.uk, 7 Oct 2026
- Confidentiality
- The FAQ says information about an individual using the service is not shared with their employer or anyone else without explicit consent. · wsm-wellbeing.co.uk, 7 Oct 2026
- Contract terms
- The company lists 12-, 36- and 60-month contract options for its EAP services. · wsm-wellbeing.co.uk, 7 Oct 2026
- Counselling
- The EAP offers telephone and face-to-face counselling, and the Premier package adds video, in-person and live-chat counselling. · wsm-wellbeing.co.uk, 7 Oct 2026
- Family access
- Employees’ immediate family members can access EAP services, and the Premier package includes couples and family therapy. · wsm-wellbeing.co.uk, 7 Oct 2026
- Founded
- 2001 · wsm-wellbeing.co.uk, 28 Sept 2026
- Headquarters
- United Kingdom · wsm-wellbeing.co.uk, 28 Sept 2026
- Intended customers
- The EAP is offered to organisations and their employees, with the company describing its packages as tailored to organisations’ needs. · wsm-wellbeing.co.uk, 7 Oct 2026
- Management support
- The EAP includes managers’ advice, coaching and a referral helpline to support team wellbeing. · wsm-wellbeing.co.uk, 7 Oct 2026
- Pricing
- The Essential and Premier package pages direct prospective customers to request a quote and show no prices. · wsm-wellbeing.co.uk, 7 Oct 2026
- Privacy safeguards
- The privacy policy says internet transmissions are encrypted using SSL/TLS and access to personal information is restricted to authorised personnel. · wsm-wellbeing.co.uk, 7 Oct 2026
- Purpose
- The EAP provides confidential counselling, advice and support for employees’ mental, emotional and general psychological wellbeing, including work and personal issues. · wsm-wellbeing.co.uk, 7 Oct 2026
- Reporting
- Organisations of all sizes receive quarterly management information reports covering issue types, utilisation rates and general feedback. · wsm-wellbeing.co.uk, 7 Oct 2026
Where Wellbeing Solutions EAP stands on Freedom251
- Employee Assistance Program Software#18 of 21