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Optima Health EAP
What Optima Health EAP is
Optima Health EAP is an employee benefit that provides confidential counselling, practical advice, information, and guidance for personal or professional challenges. The service is available 24 hours a day, 365 days a year, and telephone support can be reached from anywhere in the world. Support topics include health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life issues. Counselling is available across the UK by video or telephone, and in person when clinically required. Existing EAP users can also access telephone and live chat alongside a lifestyle platform. A dedicated Manager Support hub gives line managers resources for supporting employees with mental health or social wellbeing issues. Optima Health’s wider offering lists CBT, trauma-focused CBT, EMDR, and psychology among its advanced interventions. The EAP page describes the service as a free benefit to employees, while directing organisations to enquire for details; it does not show a price. Optima Health is headquartered in Sheffield, United Kingdom.
Who it suits
It suits organisations seeking an employee benefit that connects their teams with confidential support. The Manager Support hub may also be useful to line managers supporting employee wellbeing.
What it does well
- Support is available 24 hours a day, 365 days a year
- Telephone support can be reached worldwide
- Counselling offered by video, phone, or in person
- Covers financial, legal, family, and work-life concerns
- Includes resources for line managers
What to know first
- Pricing is not displayed for organisations
- In-person counselling is provided when clinically required
Getting started
- Visit the Optima Health website.
- Enquire with Optima Health about providing the EAP to your organisation.
- Employees can access telephone support at any time.
- Use video or telephone counselling, or in-person counselling when clinically required.
- Existing users can also access telephone and live chat support alongside the lifestyle platform.
Verdict
Optima Health EAP offers employees round-the-clock access to confidential support across a range of personal and work-related topics. Organisations need to contact Optima Health for service and pricing details.
Questions
What does Optima Health EAP cost?
The page describes the service as a free benefit to employees. It does not display an organisation price and invites organisations to enquire.
When can employees access support?
The EAP is available 24 hours a day, 365 days a year. Telephone support is accessible from anywhere in the world.
How is counselling delivered?
Counselling is available across the UK by video or telephone, and in person when clinically required.
What topics does the EAP cover?
Support areas include health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life issues.
Does the service support managers?
Yes. A dedicated Manager Support hub gives line managers tools and guidance for employee mental health or social wellbeing issues.
Who provides the service?
The provider is Optima Health. Its headquarters are in Sheffield, United Kingdom.
Facts from Optima Health EAP's own pages
- Access options
- The vendor says existing EAP users continue to access support by telephone and live chat, alongside a lifestyle platform. · optimahealth.co.uk, 7 Oct 2026
- Availability
- Telephone support is available 24/7, 365 days a year, from anywhere in the world. · optimahealth.co.uk, 8 Oct 2026
- Clinical options
- The vendor lists CBT, trauma-focused CBT, EMDR and psychology among advanced mental health interventions available under its wider offering. · optimahealth.co.uk, 7 Oct 2026
- Company background
- Optima Health says its heritage traces back to 1947, when it began providing counselling and wellbeing services to postal workers. · optimahealth.co.uk, 8 Oct 2026
- Confidentiality
- The EAP page describes the service as confidential and says it provides employees with a safe, confidential space to discuss personal or professional challenges. · optimahealth.co.uk, 7 Oct 2026
- Counselling
- Counselling is available across the UK by video or telephone, and in person when clinically required. · optimahealth.co.uk, 8 Oct 2026
- Data protection
- Its customer data protection policy says EAP data may be processed to provide the contracted service and that special category data is processed under applicable UK GDPR conditions. · optimahealth.co.uk, 8 Oct 2026
- Head office
- Optima Health UK Ltd’s registered office is Meadow Court, 2 Hayland Street, Sheffield, S9 1BY. · optimahealth.co.uk, 8 Oct 2026
- Headquarters
- Optima Health lists its registered office as Meadow Court, 2 Hayland Street, Sheffield, S9 1BY. · optimahealth.co.uk, 7 Oct 2026
- Manager resources
- A dedicated Manager Support hub gives line managers tools and guidance for supporting employees with mental health or social wellbeing issues. · optimahealth.co.uk, 8 Oct 2026
- Pricing
- The EAP page describes the service as a free benefit to employees and directs organisations to contact Optima Health for more information; it does not state a price. · optimahealth.co.uk, 8 Oct 2026
- Pricing availability
- The EAP page invites organisations to enquire about the service and does not display a price. · optimahealth.co.uk, 7 Oct 2026
- Privacy and data location
- The website privacy policy says staff process personal data in the UK and that IT hosting and maintenance information is stored on servers in the European Union. · optimahealth.co.uk, 7 Oct 2026
- Privacy and security
- Optima Health says it takes appropriate security measures to prevent unauthorised access, disclosure, modification or destruction of personal data. · optimahealth.co.uk, 8 Oct 2026
- Purpose
- Optima Health EAP provides confidential counselling, practical advice, information and guidance to support employees’ mental wellbeing. · optimahealth.co.uk, 8 Oct 2026
- Service enhancements
- Optima Health says it introduced proactive risk-management staff training, refined escalation protocols and a move toward a predominantly employed staffing model for the EAP. · optimahealth.co.uk, 7 Oct 2026
- Service formats
- The EAP page specifies telephone support and counselling by video, telephone or in-person when clinically required. · optimahealth.co.uk, 8 Oct 2026
- Support topics
- The service covers health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life issues. · optimahealth.co.uk, 8 Oct 2026
- Telephone support
- The service offers 24/7 telephone support accessible from anywhere in the world. · optimahealth.co.uk, 7 Oct 2026
- Topics covered
- Support areas include health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life issues. · optimahealth.co.uk, 7 Oct 2026
- What it does
- Optima Health EAP provides confidential counselling, practical advice, information and guidance for employees facing personal or professional challenges. · optimahealth.co.uk, 7 Oct 2026
- Who it is for
- The EAP is presented as an employee benefit for organisations to make support available to their teams. · optimahealth.co.uk, 7 Oct 2026
- Who it serves
- The EAP is presented as an employee benefit for organisations and their teams. · optimahealth.co.uk, 8 Oct 2026