VanillaSoft

Paid AndroidAPIiPhoneWeb

What VanillaSoft is

VanillaSoft is a sales engagement platform that combines lead management with an auto dialer. Its dynamic queue serves each representative the next-best record, without requiring them to scroll through records or select them manually. Reps can use single-line, progressive, preview, or parallel dialing. The Core bundle includes sales automation for email and SMS, as well as call recording and transcription.

VanillaSoft’s integrations cover web leads, payment gateways, and third-party VoIP providers, with Salesforce among the listed options. The company says updates to Salesforce leads, contacts, opportunities, accounts, activities, and custom objects transfer immediately. Its Enterprise bundle includes API access, custom tables, single sign-on, IP restrictions, and compliance partner integrations. VanillaSoft says its databases are not directly accessible from the public internet and that data is backed up every 15 minutes.

The platform supports Android, iOS, web, and API access. Annual bundles include the first five seats, initial setup, ongoing support, and updates. Pricing is available on request, and the site offers a free personalized demo; it does not state that a free product trial is available. VanillaSoft was founded in 2005 and is headquartered in Austin, Texas.

Who it suits

VanillaSoft is aimed at enterprise revenue teams with five or more agents, including teams in insurance, outsourced sales, fundraising, automotive, mortgage, home repair, and merchant services. It suits sales teams that want queue-based lead routing, dialing choices, and sales automation across email, SMS, and calls.

What it does well

Queue-based routing serves each representative the next-best record.
Offers single-line, progressive, preview, and parallel dialing.
Core includes email and SMS automation, call recording, and transcription.
Integrations include Salesforce, web leads, payment gateways, and VoIP providers.
Enterprise includes API access, SSO, IP restrictions, and custom tables.
Bundles include ongoing support and updates.

What to know first

Pricing is available on request.
There is no free plan.
The pricing page does not state that a free product trial is available.

Limits

The listed annual bundles include the first five seats, with pricing available on request. The plan facts do not state a free plan or product trial.

Plans

Plan	Billed and limits	Price
Enterprise	Annual bundle; includes the first five seats, initial set-up, ongoing support, and updates. · First 5 seats · pricing by request	On request
Core	Annual bundle; includes the first five seats, initial set-up, ongoing support, and updates. · First 5 seats · pricing by request	On request
Fundraising	Annual bundle; includes the first five seats, initial set-up, ongoing support, and updates. · First 5 seats · pricing by request	On request
Advantage	Annual bundle; includes the first five seats, initial set-up, ongoing support, and updates. · First 5 seats · pricing by request	On request
Custom	Custom implementation; contact Vanillasoft for pricing. · Custom bundle	On request

As vanillasoft.com lists them, read 9 Oct 2026. The maker's own page has the final word.

Getting started

Request a free personalized demo through the VanillaSoft site.
Contact VanillaSoft for pricing on the annual bundles or custom implementation.
Choose a bundle; listed annual bundles include the first five seats and initial setup.
Use VanillaSoft through Android, iOS, web, or API access.

Verdict

Consider VanillaSoft if your revenue team needs lead management, auto dialing, queue routing, and sales automation. A free personalized demo is available, but look elsewhere if you need a free plan or published pricing.

Questions

How much does VanillaSoft cost?

Pricing is on request. Listed annual bundles include the first five seats, initial setup, ongoing support, and updates.

Does VanillaSoft have a free plan or trial?

There is no free plan. The site offers a free personalized demo, but does not state that a free product trial is available.

Which platforms does VanillaSoft support?

The platform supports Android, iOS, web, and API access.

Does VanillaSoft integrate with Salesforce?

Yes. VanillaSoft lists Salesforce integrations and says updates to leads, contacts, opportunities, accounts, activities, and custom objects transfer immediately.

What dialing options are available?

VanillaSoft offers single-line, progressive, preview, and parallel dialing.

What does the Enterprise bundle include?

Enterprise includes API access, custom tables, single sign-on, IP restrictions, and compliance partner integrations.

Facts from VanillaSoft's own pages

Dialers: The product offers single-line, progressive, preview, and parallel dialing options. · vanillasoft.com, 9 Oct 2026
Enterprise controls: The Enterprise bundle includes API access, custom tables, single sign-on, IP restrictions, and compliance partner integrations. · vanillasoft.com, 9 Oct 2026
Founded: 2005 · vanillasoft.com, 28 Sept 2026
Headquarters: Austin, Texas, United States · vanillasoft.com, 28 Sept 2026
Integrations: The ecosystem page describes integrations for web leads, payment gateways, and third-party VoIP providers, and lists Salesforce among its integrations. · vanillasoft.com, 9 Oct 2026
Intended teams: Vanillasoft says enterprise revenue teams with five or more agents use the platform across areas including insurance, outsourced sales, fundraising, automotive, mortgage, home repair, and merchant services. · vanillasoft.com, 9 Oct 2026
Product: Vanillasoft describes itself as an all-in-one sales engagement platform with built-in lead management and an auto dialer. · vanillasoft.com, 9 Oct 2026
Queue-based routing: Its dynamic queue automatically serves the next-best record to each representative without scrolling or cherry-picking. · vanillasoft.com, 9 Oct 2026
Sales automation: The Core bundle includes sales automation for email, SMS, call recording, and transcription. · vanillasoft.com, 9 Oct 2026
Salesforce integration: Vanillasoft says updates to Salesforce leads, contacts, opportunities, accounts, activities, and custom objects transfer immediately. · vanillasoft.com, 9 Oct 2026
Security: Vanillasoft's security statement says its databases are not directly available from the public internet and its data is backed up every 15 minutes. · vanillasoft.com, 9 Oct 2026
Support: The pricing page says bundles include ongoing support and updates, while the Fundraising bundle lists white-glove onboarding, implementation, and support. · vanillasoft.com, 9 Oct 2026
Trial: The site offers a free personalized demo; the pricing page does not state that a free product trial is available. · vanillasoft.com, 9 Oct 2026