Freedom251 › Help desk software
Teamwork Desk
What Teamwork Desk is
Teamwork Desk is a paid customer-support platform built around shared inboxes and ticket handling. Listed capabilities include SLA management, a help center, ticket automation, a customer portal, and API access. The Starter plan costs $9.50 per user per month when billed yearly and includes 10 agents. Pro supports unlimited agents, while Premium adds customer happiness ratings, custom fields, full reporting, business hours, scheduled tickets, and service level agreements. Enterprise is HIPAA verified. Teamwork Desk offers a 30-day trial but no free plan. The listed platform is API. The service comes from Teamwork Desk, headquartered in Cork, Ireland; the maker was founded in 2007. Support teams can use shared handling, self-service resources, customer access, automation, and service-level features within the available plans.
Who it suits
Teamwork Desk fits support organizations needing shared inboxes, ticket automation, customer portals, and service-level tools. Teams choosing higher tiers can consider reporting, scheduled tickets, or HIPAA verification.
What it does well
- Shared inbox for team ticket handling
- Ticket automation and customer portal
- Starter includes 10 agent seats
- API access is listed
- 30-day trial available
What to know first
- No free plan is listed
- Starter requires yearly billing
- Only API is listed as a platform
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | billed yearly · 10 agents | $9.50 a month |
| Pro | Unlimited agents | On request |
| Premium | Customer happiness ratings · Custom fields · Full reporting · Business hours · Scheduled tickets · Service Level Agreements | On request |
| Enterprise | HIPAA verified | On request |
As teamwork.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Teamwork Desk covers core ticket and inbox workflows, with progressively broader controls in Premium and Enterprise. Confirm platform fit, annual billing, and the capabilities included at each unpriced tier.
Facts from Teamwork Desk's own pages
- Included agent seats
- 10 · teamwork.com, 20 Sept 2026
- API access
- Yes · teamwork.com, 20 Sept 2026
- Customer portal
- Yes · teamwork.com, 20 Sept 2026
- Founded
- 2007 · teamwork.com, 28 Sept 2026
- Free plan
- No · teamwork.com, 20 Sept 2026
- Headquarters
- Cork, Ireland · teamwork.com, 28 Sept 2026
- Help center
- Yes · teamwork.com, 20 Sept 2026
- Shared inbox
- Yes · teamwork.com, 20 Sept 2026
- SLA management
- Yes · teamwork.com, 20 Sept 2026
- Paid from
- 9.5 · teamwork.com, 20 Sept 2026
- Ticket automation
- Yes · teamwork.com, 20 Sept 2026
Where Teamwork Desk stands on Freedom251
- Help desk software#78 of 101