Freedom251 › Help desk software
EvantoDesk
by EvantoDesk
What EvantoDesk is
EvantoDesk is a web-based customer support service from a company founded in 2017 and headquartered in Bristol, United Kingdom. Its listed tools include a shared inbox, ticket automation, service-level agreement management, and a help center. The One simple price plan includes canned responses, Help Docs as a knowledge base, powerful automations, a collision detector, happiness surveys, and unlimited SLA policies. These features support coordinated handling of incoming conversations, reusable replies, documented support content, workflow actions, service commitments, and customer feedback. EvantoDesk offers a 21-day trial, uses a paid pricing model, and has no free plan. The service runs on the web. A customer portal is not offered, so the listed workspace centers on support-team operations and communication rather than a separate customer self-service area.
Who it suits
It suits support teams needing shared inbox work, automation, SLA policies, help documentation, and customer surveys in a browser-based service. Teams requiring a customer portal should note that it is not offered.
What it does well
- Shared inbox support
- Ticket automation
- Unlimited SLA policies
- Help Docs knowledge base
- 21-day trial
What to know first
- No free plan
- Customer portal is not offered
- Web platform only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| One simple price plan | Canned responses · Knowledge base (Help Docs) · Powerful automations · Collision detector · Happiness surveys · Unlimited SLA policies | On request |
| Basic | per feature · Free trial · cloud-based help desk · 21-day trial | $15 a month |
As evantodesk.com lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
EvantoDesk combines shared support handling, automation, documentation, SLAs, and surveys in one web service. Its paid model, unlisted plan price, and lack of a customer portal are key considerations.
Facts from EvantoDesk's own pages
- API feature listing
- Capterra's feature catalog lists an API capability for EvantoDesk. · capterra.com, 15 Oct 2026
- Automations
- Workflow rules can perform automated ticket actions such as assigning a ticket and changing its priority. · evantodesk.com, 15 Oct 2026
- Bandwidth limitation
- Accounts using more than 500 MB per month, or far above the customer average, may be throttled or disabled. · evantodesk.com, 15 Oct 2026
- Cancellation limitation
- Cancellation deletes account content immediately and the terms say deleted data cannot be recovered. · evantodesk.com, 15 Oct 2026
- Collision detection
- The collision detector alerts agents when another agent is viewing, typing in, forwarding, or annotating the same ticket. · evantodesk.com, 15 Oct 2026
- Customer portal
- No · evantodesk.com, 22 Sept 2026
- Customer surveys
- A customer-happiness survey plug-in collects feedback and supports agent performance comparisons. · evantodesk.com, 15 Oct 2026
- Documentation
- The support center contains workflow, billing, SPF/DKIM, email forwarding, SLA, integrations, reporting, ticket, widget, and domain articles. · support.evantodesk.com, 15 Oct 2026
- Email integration
- Users can forward messages to create tickets and issue assignment, note, and reply commands from email. · evantodesk.com, 15 Oct 2026
- Email tracking
- EvantoDesk reports whether outgoing email was delivered to the recipient inbox. · evantodesk.com, 15 Oct 2026
- Founded
- 2017 · evantodesk.com, 28 Sept 2026
- Founder
- Simon Sewart is identified as EvantoDesk's founder. · evantodesk.com, 15 Oct 2026
- Free plan
- No · evantodesk.com, 22 Sept 2026
- G2 review volume
- G2 displays two EvantoDesk reviews and says there are too few reviews to provide buying insights. · g2.com, 15 Oct 2026
- GetApp deployment
- GetApp describes EvantoDesk as cloud-based and lists web, Android, and iPhone/iPad support. · getapp.com, 15 Oct 2026
- GetApp integrations
- GetApp lists Mailchimp, Zapier, Meta for Business, and Twitter/X integrations. · getapp.com, 15 Oct 2026
- GetApp support channels
- GetApp lists email/help desk, phone, knowledge base, chat, and FAQs/forum support options. · getapp.com, 15 Oct 2026
- Headquarters
- Bristol, United Kingdom · evantodesk.com, 28 Sept 2026
- Help center
- Yes · evantodesk.com, 22 Sept 2026
- Integrations
- The maker names Basecamp and MailChimp as integrations; the support documentation also describes MailChimp list management. · support.evantodesk.com, 15 Oct 2026
- Knowledge base
- The optional knowledge-base plug-in supports customer-facing help articles and can run on a mapped subdomain. · evantodesk.com, 15 Oct 2026
- Legal entity and headquarters
- The maker identifies the legal entity as Evanto Ltd, company number 8226011, registered in Bristol, UK. · evantodesk.com, 15 Oct 2026
- Limit: support availability
- A Capterra reviewer says customer support was limited to office hours, although they rarely needed it. · capterra.com, 15 Oct 2026
- Limit: technical interface
- A G2 reviewer says the user interface is somewhat geeky. · g2.com, 15 Oct 2026
Where EvantoDesk stands on Freedom251
- Help desk software#74 of 101