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Supportbench
What Supportbench is
Supportbench is a customer support platform for B2B teams managing account context, ticketing, dynamic service levels, escalations, AI assistance, self-service, and reporting. Cases can show company and contact history, account health, open cases, and linked case history. Teams can set SLAs by account, product, severity, or stage, then automate workflows and escalations. AI tools provide search, case summaries, sentiment analysis, prediction, and deflection in both listed plans. Professional includes ticketing across email, chat, AI bot, and APIs, plus a knowledge base, customer self-service portal, reporting, and onboarding. Reporting offers real-time dashboards, natural-language reports, and more than 35 KPI scorecards. Integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Jira, Azure DevOps, Linear, Slack, Microsoft Teams, RingCentral, Intercom, REST APIs, webhooks, and Zapier. Professional costs $32 a month billed annually or 40.00 USD monthly. Enterprise costs 100.00 USD annually billed or 125.00 USD monthly, adding enterprise controls and a dedicated success manager.
Who it suits
Supportbench is aimed at B2B SaaS and software teams with complex accounts, cross-functional collaboration, escalations, and service-level requirements. The maker says it may not suit teams needing only a lightweight inbox for low-volume support.
What it does well
- Dynamic SLAs and multi-level escalations
- AI assistance included in both plans
- Knowledge base and customer self-service portal
- More than 35 KPI scorecards
- Free trial requires no credit card
What to know first
- No free plan
- Starting price is $32 per user monthly
- May not fit lightweight low-volume support
- Enterprise costs more than Professional
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Professional (annual) | Billed annually · Ticketing across email, chat, AI bot and APIs · Dynamic SLAs and multi-level escalations · Knowledge base and customer self-service portal · AI assistance, reporting and onboarding included | $32 a month |
| Professional (monthly) | Monthly · Professional plan features | $40 a month |
| Enterprise (annual) | Billed annually · Sandbox environment · Advanced permissions · Enterprise API · SAML single sign-on · Dedicated success manager | $100 a month |
| Enterprise (monthly) | Monthly · Enterprise plan features | $125 a month |
| Enterprise | annually · Volume pricing for larger teams · +$2.50/month per additional agent after 15 · per-agent cost capped at $150 · 200 MB data storage and 5 GB file storage per agent · 500 API requests/minute | $100 a month |
| Professional | annually · First 15 agents included · +$2.50/month per additional agent after 15 · per-agent cost capped at $150 · 50 MB data storage and 1 GB file storage per agent · 100 API requests/minute | $32 a month |
As supportbench.com lists them, read 25 Sept 2026. The maker's own page has the final word.
Verdict
Supportbench combines account-aware ticketing, SLA controls, AI, self-service, and detailed reporting for complex B2B support operations. Compare annual and monthly billing, then assess whether its broader workflow matches your team’s needs.
Facts from Supportbench's own pages
- Account context
- Cases can show company and contact history, account health, open cases, and linked case history. · supportbench.com, 11 Oct 2026
- AI
- Its AI features include search, case summaries, sentiment analysis, prediction, and deflection, and are included in both listed plans. · supportbench.com, 11 Oct 2026
- API access
- Yes · supportbench.com, 25 Sept 2026
- Customer portal
- Yes · supportbench.com, 25 Sept 2026
- Enterprise controls
- Enterprise includes SAML single sign-on, advanced permissions, unlimited custom roles, and higher-throughput API access. · supportbench.com, 11 Oct 2026
- Free plan
- No · supportbench.com, 25 Sept 2026
- Help center
- Yes · supportbench.com, 25 Sept 2026
- Included services
- The maker says onboarding and training are included with every plan. · supportbench.com, 11 Oct 2026
- Integrations
- The maker lists connections for Salesforce, HubSpot, Microsoft Dynamics 365, Jira, Azure DevOps, Linear, Slack, Microsoft Teams, RingCentral, Intercom, REST APIs, webhooks, and Zapier. · supportbench.com, 11 Oct 2026
- Intended users
- Supportbench describes its target users as B2B SaaS and software teams with account complexity, cross-functional collaboration, escalations, and service-level requirements. · supportbench.com, 11 Oct 2026
- Knowledge and self-service
- Professional includes an internal and customer knowledge base and a customer self-service portal. · supportbench.com, 11 Oct 2026
- Potential mismatch
- The maker says Supportbench may not fit teams that only need a lightweight shared inbox for low-volume, low-complexity support. · supportbench.com, 11 Oct 2026
- Purpose
- Supportbench is a customer support platform for B2B teams that combines account context, ticketing, dynamic SLAs, escalations, AI assistance, self-service, and reporting. · supportbench.com, 11 Oct 2026
- Reporting
- The product offers real-time dashboards, natural-language reporting, and more than 35 KPI scorecards. · supportbench.com, 11 Oct 2026
- Security
- The maker says the platform is audited to AICPA SOC 2 and describes role-based access, two-factor authentication, audit trails, encryption in transit and at rest, and multi-zone deployment. · supportbench.com, 11 Oct 2026
- Shared inbox
- Yes · supportbench.com, 25 Sept 2026
- SLA management
- Yes · supportbench.com, 25 Sept 2026
- SLAs and workflows
- The platform supports dynamic SLAs by account, product, severity, or stage, escalation management, and workflow automation. · supportbench.com, 11 Oct 2026
- Ticket automation
- Yes · supportbench.com, 25 Sept 2026
- Trial
- The pricing page offers a free trial with no credit card required; it does not state a trial duration in the opened page. · supportbench.com, 11 Oct 2026
Where Supportbench stands on Freedom251
- Help desk software#73 of 101