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Creatio Service
What Creatio Service is
Creatio Service is a paid service-management product for handling customer requests and service operations. Its listed plan includes case and customer-request management, an agent desktop, queue management, omnichannel communications, service-level agreement management, and knowledge management and sharing. Additional capabilities include ticket automation, a customer portal, a help center, and API access. SLA management is specifically listed as supported, and the platform listing is API. The Creatio Service plan costs $15 a month, billed monthly; the pricing note describes starting at $15/user/mo and includes a 14-day trial. There is no free plan. Creatio Service is made by Creatio Service, founded in 2014 and headquartered in Boston, Massachusetts, United States. Its scope covers customer-facing portal access alongside agent work queues, communications, service-level tracking, shared knowledge, and automated ticket handling. API access can support connections with other systems.
Who it suits
It suits service teams managing cases, customer requests, queues, communications, service levels, and shared knowledge. Organizations needing portal and API access may also find the listed capabilities relevant.
What it does well
- Includes case and request management
- Provides agent desktop and queue management
- Supports omnichannel communications
- Offers customer portal and help center
- Includes API access and ticket automation
What to know first
- No free plan
- Listed platform is API
- Plan costs $15 a month
- Trial lasts 14 days
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Creatio Service | billed monthly · Case and customer-request management · Agent desktop and queue management · Omnichannel communications · Service-level agreement management · Knowledge management and sharing | $15 a month |
As creatio.com lists them, read 19 Sept 2026. The maker's own page has the final word.
Verdict
Creatio Service combines request handling, agent workflows, omnichannel communication, knowledge sharing, and SLA management. Its paid plan and API-oriented listing are key considerations.
Facts from Creatio Service's own pages
- API access
- Yes · creatio.com, 19 Sept 2026
- Customer portal
- Yes · creatio.com, 19 Sept 2026
- Founded
- 2014 · creatio.com, 28 Sept 2026
- Free plan
- No · creatio.com, 19 Sept 2026
- Headquarters
- Boston, Massachusetts, United States · creatio.com, 28 Sept 2026
- Help center
- Yes · creatio.com, 19 Sept 2026
- SLA management
- Yes · creatio.com, 19 Sept 2026
- Paid from
- 15 · creatio.com, 19 Sept 2026
- Ticket automation
- Yes · creatio.com, 19 Sept 2026
Where Creatio Service stands on Freedom251
- Help desk software#77 of 101