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Tender Support
What Tender Support is
Tender Support is a hosted customer support web application with a help desk, knowledge base, forums, shared inbox, ticket automation, customer portal, and API access. It collects requests from email and the web into discussions that customers can start and follow. Teams can organize conversations into queues, assign staff, and receive notifications when issues enter queues. Searchable knowledge base articles can be suggested while customers write requests. Discussions may be public in a forum-style area or kept private. Reports cover incoming discussions by week, month, or year, including response time, responder, and resolution time. Sites support custom domains and CSS or JavaScript customization. Listed integrations include GitHub Issues, Lighthouse, and Slack. Email forwarding creates discussions and can send replies from the customer’s email address. Tender documents a JSON REST API accessed with a valid login, with API connections requiring TLS v1.2. The 14-day trial does not require a credit card, but there is no free plan. Standard costs $49 a month and Pro costs $99 a month; each includes one agent. ENTP is identified as maker, operating since 2009.
Who it suits
Tender suits support teams needing shared customer discussions, self-service content, queues, reporting, and integrations. Its one-agent plans may fit a small operation using web or API access.
What it does well
- Shared inbox and customer portal
- Searchable knowledge base with article suggestions
- Queues, assignments, and ticket automation
- Reports include response and resolution times
- 14-day trial without a credit card
What to know first
- No free plan
- Each listed plan includes one agent
- Standard costs 49.00 USD monthly
- API connections require TLS v1.2
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard | per month · One agent included · Additional agents $20/month · Email support · Knowledge base · Community forums · Canned replies · Single sign-on · Advanced reports | $49 a month |
| Pro | per month · One agent included · Additional agents $20/month · Private site · Dedicated priority support · Restricted staff accounts · Automatic timeouts · Full CSS customization · Full JS UI access | $99 a month |
As tenderapp.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Tender combines customer conversations, knowledge content, forums, workflow tools, reporting, and API access in a hosted service. Compare the two monthly plans while accounting for their one-agent inclusion.
Facts from Tender Support's own pages
- Included agent seats
- 1 · tenderapp.com, 20 Sept 2026
- API
- Tender documents a JSON REST API for managing discussions, accessible from an HTTP client with a valid login to a Tender site. · help.tenderapp.com, 11 Oct 2026
- API access
- Yes · tenderapp.com, 20 Sept 2026
- Collect requests
- Tender collects support requests from email and the web into a dedicated support site where customers can start and track discussions. · tenderapp.com, 11 Oct 2026
- Customer portal
- Yes · tenderapp.com, 20 Sept 2026
- Customization
- Tender sites can use a custom domain and be customized with CSS and JavaScript. · tenderapp.com, 11 Oct 2026
- Email support
- Tender can forward support email into discussions and send replies from the customer’s email address. · tenderapp.com, 11 Oct 2026
- Forums
- Tender sites can show public discussions in a forum-like area, or keep support discussions private. · tenderapp.com, 11 Oct 2026
- Free plan
- No · tenderapp.com, 20 Sept 2026
- Help center
- Yes · tenderapp.com, 20 Sept 2026
- Integrations
- Tender’s support documentation describes integrations with GitHub Issues, Lighthouse, and Slack. · help.tenderapp.com, 11 Oct 2026
- Knowledge base
- Tender provides searchable knowledge base articles and suggests relevant articles as customers write support requests. · tenderapp.com, 11 Oct 2026
- Maker
- The site identifies ENTP as the maker and says Tender has been operating since 2009. · tenderapp.com, 11 Oct 2026
- Product
- Tender is a hosted customer support web application with a help desk, knowledge base, and forums. · tenderapp.com, 11 Oct 2026
- Reporting
- Reports can show incoming discussions by week, month, or year, including response time, responder, and resolution time. · tenderapp.com, 11 Oct 2026
- Security
- Tender’s API documentation says API connections must use TLS v1.2. · help.tenderapp.com, 11 Oct 2026
- Shared inbox
- Yes · tenderapp.com, 20 Sept 2026
- Team workflow
- Teams can organize discussions into queues, assign them to staff, and receive notifications when issues are added to queues. · tenderapp.com, 11 Oct 2026
- Ticket automation
- Yes · tenderapp.com, 20 Sept 2026
- Trial
- The pricing page says the free trial lasts 14 days and does not require a credit card. · tenderapp.com, 11 Oct 2026
Where Tender Support stands on Freedom251
- Bid Management Software#71 of 94
- Help desk software#80 of 101