Best ServiceNow Communities Alternatives in 2026
Updated
20 apps from customer community software ranked against ServiceNow Communities on the same published basis.
- 1ServiceNow Communities vs Sugester
- 2ServiceNow Communities vs Apache Answer
- 3ServiceNow Communities vs HelloBox
- 4ServiceNow Communities vs Discourse
- 5ServiceNow Communities vs Freshdesk
- 6ServiceNow Communities vs Scoold
- 7ServiceNow Communities vs Zoho Desk
- 8ServiceNow Communities vs Flarum
- 9ServiceNow Communities vs Zapnito
- 10ServiceNow Communities vs Circle
- 11ServiceNow Communities vs Higher Logic Thrive
- 12ServiceNow Communities vs Oracle Community Self Service
- 14ServiceNow Communities vs Invision Community
- 15ServiceNow Communities vs Khoros Aurora AI
- 16ServiceNow Communities vs Oracle WebCenter Content
- 17ServiceNow Communities vs UserEcho
- 18ServiceNow Communities vs Forums.net
- 19ServiceNow Communities vs Hivebrite
- 20ServiceNow Communities vs NextBee Community Platform
- 21ServiceNow Communities vs Salesforce Experience Cloud
ServiceNow Communities alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Sugester | 6.6 | Free plan | $12/mo | Android, API, iOS, self-hosted, Web |
| 2 | Apache Answer | 6.5 | Free plan | Free | Linux, Mac, self-hosted, Web, Windows |
| 3 | HelloBox | 6.4 | Free plan | $5/mo | API, Web |
| 4 | Discourse | 6.3 | Free plan | $100/mo | self-hosted |
| 5 | Freshdesk | 6.3 | Free plan | $19/mo | API |
| 6 | Scoold | 6.3 | Free plan | Free | API, self-hosted, Web |
| 7 | Zoho Desk | 6.2 | Free plan | ₹420/mo | API |
| 8 | Flarum | 5.4 | API, Browser, self-hosted, Web | ||
| 9 | Zapnito | 5.4 | API, Web | ||
| 10 | Circle | 5.3 | No | $89/mo | Android, API, iOS, Mac, Web, Windows |
| 11 | Higher Logic Thrive | 5.3 | Web, iOS, Android | ||
| 12 | Oracle Community Self Service | 5.3 | Web | ||
| 14 | Invision Community | 5.2 | No | Android, API, iOS, self-hosted, Web | |
| 15 | Khoros Aurora AI | 5.2 | Web | ||
| 16 | Oracle WebCenter Content | 5.2 | Android, API, iOS, Linux, self-hosted, Web | ||
| 17 | UserEcho | 5.2 | $19/mo | API | |
| 18 | Forums.net | 5.1 | No | $49.99/mo | Android, iOS, Web |
| 19 | Hivebrite | 5.1 | Web, iOS, Android | ||
| 20 | NextBee Community Platform | 5.1 | No | $1.90/mo | Android, API, iOS, Web |
| 21 | Salesforce Experience Cloud | 5.1 | No | $2/mo | Android, API, iOS, Web |
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Questions about ServiceNow Communities alternatives
What is the best alternative to ServiceNow Communities?
Sugester, number 1 in customer community software with a score of 6.6 out of 10. The others here: Apache Answer, HelloBox, Discourse and 16 more.
What is the best free alternative to ServiceNow Communities?
Sugester is the best-ranked alternative with a free plan. 7 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.