Freedom251 › Digital Experience Platforms
Salesforce Experience Cloud
What Salesforce Experience Cloud is
Salesforce Experience Cloud is software for creating branded digital spaces for customers, partners, and employees. Organizations can use it for customer account portals, partner sites, support communities, help centers, and custom sites. Builders can start with no-code tools and prebuilt templates, use low-code tools, or develop sites programmatically. Experience Cloud sites use data from a Salesforce org and can connect with Salesforce Sales, Service, Marketing, Commerce, and Industries applications. Salesforce describes adding Agentforce agents to automate workflows, answer questions, and guide customers or partners. Security options include user authentication, data encryption, clickjack protection, Content Security Policy, and Lightning Locker. The service is available on web, Android, iOS, and through APIs. Mobile Publisher can turn Aura and LWR sites into branded apps for Google Play and the Apple App Store, with a separate license required. Experience Builder sites can be opened in a supported mobile browser or through a Mobile Publisher app, but not in the Salesforce mobile app. The listed starting price is $75/user/mo on an annual term; listed education editions have separate per-login or per-member prices and annual billing. Some cross-cloud features require add-on licenses.
Who it suits
Experience Cloud suits organizations that need customer, partner, or employee portals and want to connect those sites to Salesforce org data and applications. It can fit teams that want no-code, low-code, and programmatic ways to build sites, with optional branded mobile apps through Mobile Publisher.
What it does well
- No-code templates, low-code tools, and programmatic development are available.
- Templates cover account portals, partner sites, and help center experiences.
- Sites can connect with Salesforce Sales, Service, Marketing, Commerce, and Industries.
- Agentforce agents can automate workflows and answer questions.
- Security options include authentication, encryption, and Content Security Policy.
- Standard Success Plan resources are included with all licenses.
What to know first
- There is no free plan.
- The listed starting price is $75/user/mo with annual billing.
- Mobile Publisher requires a separate license.
- Experience Builder sites do not run in the Salesforce mobile app.
Limits
There is no free plan. Listed learner and alumni login editions support three or fewer logins monthly; the corresponding member editions support more frequent logins. Mobile Publisher requires a license, and some cross-cloud capabilities require add-on licenses.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Member Edition for Partners | Billed annually; USD/Member/Month · Everything from Login Edition · Supports more frequent logins | $12.50 a month |
| Mobile Publisher for Experience Cloud (login) | Total cost billed annually · Available with Enterprise and Unlimited · $25,000 minimum | $2 a month |
| Salesforce Maps for Experience | annually · $25/member/month · alternatively $10/login/month | $25 a month |
| CRM Analytics for Community (Experience Cloud) | annually · $25/member/month · alternatively $10/login/month | $25 a month |
| Login Edition for Learners and Alumni | Billed annually; USD/Login/Month · Prebuilt templates · Learner & Alumni Community · Three or fewer logins monthly | $3.75 a month |
| Employee Portal — Login | annually · $4/login/month | $4 a month |
| Mobile Publisher for Experience Cloud (member or employee) | Total cost billed annually · Available with Enterprise and Unlimited · $25,000 minimum also stated for the login option | $5 a month |
| Mobile Publisher for Experience Cloud | annually · $5/member/month · alternatively $2/login/month · $25,000 minimum | $5 a month |
The first 8 of 11 plans, as salesforce.com lists them, read 30 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Open the Salesforce Experience Cloud website.
- Choose a site template, such as a customer account portal, partner site, or help center.
- Build with no-code tools, low-code tools, or programmatic development.
- Connect the site to Salesforce org data and any relevant Salesforce applications.
- For a branded mobile app from an Aura or LWR site, obtain a Mobile Publisher license.
Verdict
Choose Salesforce Experience Cloud if you need branded portals or communities connected to Salesforce data, with several ways to build and optional Agentforce automation. Look elsewhere if you need a free plan or expect Experience Builder sites to work inside the Salesforce mobile app.
Questions
How much does Salesforce Experience Cloud cost?
The listed starting price is $75/user/mo on an annual term. Listed education editions include separate per-login and per-member prices, billed annually; Salesforce says subscription terms vary and detailed pricing is available from a sales representative.
Is there a free plan?
No. The pricing model is paid.
What platforms does Experience Cloud support?
The listed platforms are web, Android, iOS, and API. Experience Builder sites can be accessed through a supported mobile browser, but not through the Salesforce mobile app.
Can Experience Cloud sites become mobile apps?
Mobile Publisher can create branded apps from Aura and LWR Experience Cloud sites for Google Play and the Apple App Store. A Mobile Publisher license is required.
What Salesforce products can it connect to?
Experience Cloud sites use Salesforce org data and can connect with Sales, Service, Marketing, Commerce, and Industries applications.
What support is included?
All licenses include the Standard Success Plan, with self-guided resources, knowledge articles, documentation, Trailhead, and the Trailblazer Community.
Facts from Salesforce Experience Cloud's own pages
- Accessibility and system coverage
- The Spring 2025 Experience Cloud LWR accessibility report evaluated Windows 11 with JAWS and NVDA, Safari VoiceOver, iOS 18.4 VoiceOver, and Android 11 TalkBack. · salesforce.com, 15 Oct 2026
- Analytics integration
- Sites can use Google Analytics tracking and send interaction data such as clicks and scrolls to Data Cloud for analytics and personalization. · help.salesforce.com, 15 Oct 2026
- Apex extensibility
- Apex callouts use named credentials; Lightning Data Service exposes only a subset of the User Interface API, while other Salesforce APIs must be called from Apex. · developer.salesforce.com, 15 Oct 2026
- Automation and AI
- Salesforce describes adding Agentforce agents to Experience Cloud sites to automate workflows, answer questions, and guide customers or partners. · salesforce.com, 30 Sept 2026
- Build options
- Users can create sites with no-code tools and prebuilt templates, build with low-code tools, or develop sites programmatically. · help.salesforce.com, 30 Sept 2026
- CMS integration
- Salesforce CMS content can be published into Aura or LWR Experience Builder sites. · help.salesforce.com, 15 Oct 2026
- Company founded
- Salesforce was founded in 1999. · gartner.com, 15 Oct 2026
- Company headquarters
- Salesforce lists its headquarters at Salesforce Tower, 415 Mission Street, San Francisco, California 94105, United States. · compliance.salesforce.com, 15 Oct 2026
- Company legal name
- Salesforce, Inc. is identified as the company name on Salesforce compliance materials. · compliance.salesforce.com, 15 Oct 2026
- Company size
- LinkedIn lists Salesforce as a public software-development company with more than 10,001 employees. · linkedin.com, 15 Oct 2026
- Compliance
- Salesforce maintains compliance certifications and attestations through its Compliance site. · compliance.salesforce.com, 15 Oct 2026
- Compliance documentation
- Salesforce's security and privacy document lists Experience Cloud among the services covered by its security, privacy, audit, and certification documentation. · salesforce.com, 30 Sept 2026
- Core use cases
- The product supports customer support, partner enablement, self-service, collaboration, content management, personalization, analytics, and access control. · gartner.com, 15 Oct 2026
- CRM connection
- Experience Cloud sites use Salesforce org data and can connect with Salesforce Sales, Service, Marketing, Commerce, and Industries applications. · salesforce.com, 30 Sept 2026
- Documentation and training
- Salesforce provides Help, Trailhead training, implementation guides, community resources, and optional expert coaching for Experience Cloud. · cloud.mail.salesforce.com, 15 Oct 2026
- Experience Builder
- Experience Builder provides templates, drag-and-drop page editing, branding controls, audience-based visibility, and custom component support. · help.salesforce.com, 15 Oct 2026
- External license types
- External Identity, External Apps, Customer Community, Customer Community Plus, Partner Community, and Channel Account licenses provide authenticated site access. · help.salesforce.com, 15 Oct 2026
- Founded
- 1999 · salesforce.com, 28 Sept 2026
- Frameworks
- Experience Cloud sites can use Lightning Web Runtime, Aura, or Visualforce frameworks. · help.salesforce.com, 15 Oct 2026
- Headquarters
- San Francisco, California, United States · salesforce.com, 28 Sept 2026
- Licensing and add-ons
- Some cross-cloud objects and features, including certain Industries and Commerce Cloud features, require add-on licenses. · help.salesforce.com, 30 Sept 2026
- Limit: Gartner reviewers
- A repeated complaint is extremely limited customization and insufficient personalization for customer-facing deployments. · gartner.com, 15 Oct 2026
- Limit: Google Play complaint
- A recent reviewer reported that the Salesforce mobile app failed to load accounts and blocked login through a passkey prompt. · play.google.com, 15 Oct 2026
- Limit: PeerSpot reviewers
- PeerSpot reviewers request better document generation, more flexible CSS, faster pages with many LWCs, easier debugging, and more prebuilt templates. · peerspot.com, 15 Oct 2026
Where Salesforce Experience Cloud stands on Freedom251
- Digital Experience Platforms#16 of 26
- Customer Community Software#26 of 37
- Digital Experience - Enterprise Software#13 of 18
- Digital Experience - Midmarket Software#21 of 28
- Community Building Platforms#21 of 27
- Customer Portal Software#30 of 31