Freedom251 › Community Platforms
Khoros Aurora AI
What Khoros Aurora AI is
Khoros Aurora AI is a community platform with forums, blogs, knowledge bases, ideas, events, and groups for support, engagement, education, and feedback. Its Answer Assist generates cited answers from validated community knowledge and escalates to human agents when confidence is insufficient. AI Moderation reviews content in real time for policy violations, spam, and toxic content while accounting for context. The developer toolkit includes a GraphQL API, Aurora CLI, SDK libraries, REST endpoints, and pre-built components, along with a community firehose and bulk data API. Aurora AI supports multiple LLM providers, customer-provided keys, and proprietary models. Configurable guardrails, confidence thresholds, role-based permissions, and audit trails support oversight of AI actions and decisions. Named integrations include Salesforce, HubSpot, Microsoft Dynamics, ServiceNow, Zendesk, Freshdesk, Google Analytics, Amplitude, Mixpanel, WordPress, and Marketo. Khoros states that the platform has SOC 2 Type II and SOX-ITRA certifications, encryption at rest and in transit, role-based access controls, and SSO integration. Pricing is on request. Khoros says existing Community Classic customers can carry over content, roles, and configurations automatically, with free migration through the end of 2026.
Who it suits
Khoros describes Aurora AI for enterprise leaders, community managers, developers, and IT and operations teams. It may suit organizations building member communities with AI-assisted answers, moderation, and developer access.
What it does well
- Includes forums, blogs, knowledge bases, and events.
- Answer Assist can escalate uncertain questions to people.
- AI Moderation reviews content in real time.
- Supports multiple LLM providers and customer keys.
What to know first
- Pricing is available only on request.
- Several listed capabilities are scheduled for later quarters.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Aurora AI | Request a demo to discuss implementation timelines | On request |
As khoros.ai lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Aurora AI website.
- Request a demo from Khoros to discuss implementation timelines.
- Work with Khoros to plan rollout and configure Aurora AI.
- Use the web platform or connect through its API tools.
Verdict
Aurora AI combines community spaces, AI-assisted answers, moderation, and developer tools. Organizations considering it should note that some listed features are scheduled for Q3 or Q4 2026.
Questions
How much does Aurora AI cost?
Pricing is available on request. New customers can request a demo to discuss implementation timelines.
Which platforms are listed?
The listed platforms are API and web.
Can Classic customers migrate their community?
Yes. Khoros says Classic content, roles, and configurations carry over automatically, and migration is free through the end of 2026.
Which integrations are named?
Examples include Salesforce, HubSpot, Microsoft Dynamics, ServiceNow, Zendesk, Freshdesk, Google Analytics, Amplitude, Mixpanel, WordPress, and Marketo.
What controls are available for AI?
Aurora AI provides configurable guardrails, tunable confidence thresholds, role-based permissions, and audit trails for AI actions and decisions.
What security certifications does Khoros state?
Khoros states that Aurora AI has SOC 2 Type II and SOX-ITRA certifications, encryption at rest and in transit, role-based access controls, and SSO integration.
Facts from Khoros Aurora AI's own pages
- AI governance
- Aurora AI provides configurable guardrails, tunable confidence thresholds, role-based permissions, and audit trails for AI actions and decisions. · khoros.ai, 11 Oct 2026
- AI moderation
- AI Moderation reviews content in real time for policy violations, spam, and toxic content while accounting for context. · khoros.ai, 11 Oct 2026
- Answer Assist
- Answer Assist provides grounded, cited answers from validated community knowledge and escalates to human agents when confidence is insufficient. · khoros.ai, 11 Oct 2026
- Classic migration
- Existing Khoros Community Classic customers carry over their content, roles, and configurations automatically, and the page offers free migration through the end of 2026. · khoros.ai, 11 Oct 2026
- Community features
- The platform includes forums, a knowledge base, ideas, events, and groups for support, engagement, education, and feedback. · khoros.ai, 11 Oct 2026
- Community Language Model
- The Community Language Model is trained on platform data with granular access controls so responses draw on validated community knowledge. · khoros.ai, 11 Oct 2026
- Community tools
- The platform includes forums, blogs, knowledge bases, ideas, events, and groups. · khoros.ai, 11 Oct 2026
- Developer access
- Aurora AI offers a GraphQL API, Aurora SDK, REST endpoints, community firehose, and bulk data API. · khoros.ai, 11 Oct 2026
- Developer tools
- The developer toolkit includes a GraphQL API, Aurora CLI, SDK libraries, and pre-built components. · khoros.ai, 11 Oct 2026
- Event hosting
- Yes · khoros.ai, 21 Sept 2026
- Founded
- 2019 · khoros.ai, 28 Sept 2026
- Headquarters
- Austin, Texas, United States · khoros.ai, 28 Sept 2026
- Integrations
- Named integrations include Salesforce, HubSpot, Microsoft Dynamics, ServiceNow, Zendesk, Freshdesk, Google Analytics, Amplitude, Mixpanel, WordPress, and Marketo. · khoros.ai, 11 Oct 2026
- Intended users
- Khoros describes Aurora AI as serving enterprise leaders, community managers, developers, and IT and operations teams. · khoros.ai, 11 Oct 2026
- Migration
- Khoros says migration from Community Classic to Aurora AI is free through the end of 2026, and existing Classic content, roles, and configurations carry over automatically. · khoros.ai, 11 Oct 2026
- Model support
- Aurora AI supports multiple LLM providers and lets customers bring their own key and integrate proprietary models. · khoros.ai, 11 Oct 2026
- Moderation tools
- Yes · khoros.ai, 21 Sept 2026
- Notable limits
- The page lists Challenges & Contests and Member Growth Agents for Q3 2026, and Recommendation Engine and Content Discovery and Notifications for Q4 2026. · khoros.ai, 11 Oct 2026
- Private spaces
- Yes · khoros.ai, 21 Sept 2026
- Product
- Aurora AI is a community platform built with React and GraphQL for accurate answers, higher engagement, and connected member experiences. · khoros.ai, 11 Oct 2026
- Security
- Khoros states that Aurora AI has SOC 2 Type II and SOX-ITRA certifications, encryption at rest and in transit, role-based access controls, and SSO integration. · khoros.ai, 11 Oct 2026
- Support
- Khoros says its team works with customers to plan rollout and configure Aurora AI, and new customers can request a demo to discuss implementation timelines. · khoros.ai, 11 Oct 2026
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