Khoros Communities

Name: Khoros Communities
Author: Khoros Communities

Paid AndroidAPIiPhoneWeb

Visit Khoros Communities Alternatives Pricing

What Khoros Communities is

Khoros Communities is a paid platform for brands that want customers to engage, find answers, collaborate, and learn from one another in a brand-owned community. Community formats include forums, blogs, knowledge bases, events, idea spaces, private messaging, and contests. Templates support out-of-the-box setup, while no-code drag-and-drop tools let teams adjust page design, layouts, and navigation. Operators can create private spaces, use a custom domain, and manage content with workflow automation and AI-driven moderation filters. A rank and reputation engine scores activity across more than 80 triggers. Customizable analytics dashboards, widgets, and a bulk-data API support reporting. Khoros describes the architecture as API-first, with a GraphQL layer; Aurora developer materials also list an SDK, API authentication, themes, and pages. Aurora early access includes AI moderation, appeals, generated answers for unanswered posts, and event-driven workflow automation, which require enablement. An Aurora Salesforce connector can turn threads into cases, offer a private case portal, and support federated search; it requires a full Salesforce license. Khoros lists role-based permissions, CSRF protections, activity logging, and annual third-party application penetration tests. Hosting locations listed for Khoros Community are the United States, Ireland, and Australia. Pricing is available on request.

Who it suits

Khoros Communities suits brands building customer communities for self-service, peer support, engagement, and collaboration at enterprise scale. It is relevant to teams that need multiple community formats, moderation and design controls, analytics, or a Salesforce support connection.

What it does well

Templates and no-code tools support setup and design changes.
Supports forums, knowledge bases, events, ideas, and private messaging.
Moderation includes workflow automation and AI-driven content filters.
Analytics dashboards, widgets, and a bulk-data API are included.
Salesforce connector supports case escalation and federated search.

What to know first

Pricing is available on request.
The Salesforce connector requires a full Salesforce license.
Aurora early-access features require enablement.

Limits

The Salesforce connector requires a full Salesforce license. Aurora early-access AI moderation, appeals, generated answers, and event-driven workflow automation require enablement.

Plans

Plan	Billed and limits	Price
Khoros Communities	Pricing not stated; request a demo	On request

As khoros.com lists them, read 8 Oct 2026. The maker's own page has the final word.

Getting started

Request a demo and pricing from Khoros.
Choose Community Classic or Aurora support resources and access them through Atlas sign-in or sign-up.
Use a template to begin setting up the community.
Use drag-and-drop tools to adjust page design, layouts, or navigation.
Enable Aurora early-access features if needed.
For Salesforce case workflows, connect through Aurora Salesforce and use a full Salesforce license.

Verdict

Choose Khoros Communities if your brand needs a configurable space for customer self-service, peer support, and varied forms of engagement. Buyers should request pricing, and those considering Salesforce case workflows need a full Salesforce license for the connector.

Questions

How much does Khoros Communities cost?

Pricing is available on request; the product is paid, and Khoros invites buyers to request a demo.

Which platforms does Khoros Communities support?

Its listed platforms are Android, iOS, web, and API.

Can Khoros Communities host events and private spaces?

Yes. Event hosting and private spaces are listed features, alongside moderation tools and custom domains.

Does it integrate with Salesforce?

The Aurora Salesforce connector can escalate threads to cases, provide a private support case portal, and support federated search. It requires a full Salesforce license.

What community formats are supported?

Formats include forums, blogs, knowledge bases, events, ideas, private messaging, and contests.

Who makes Khoros Communities?

The maker is Khoros Communities, headquartered in Austin, Texas, USA. The maker is listed as founded in 2001.

Facts from Khoros Communities's own pages

Analytics: It includes customizable analytics dashboards, widgets, and a bulk-data API. · assets.khoros.com, 8 Oct 2026
Architecture: Khoros describes Communities as API-first, with a GraphQL layer for building community experiences. · assets.khoros.com, 8 Oct 2026
Aurora AI: Aurora early access includes AI moderation, appeals, AI-generated answers for unanswered posts, and event-driven workflow automation; features require enablement. · community.khoros.com, 8 Oct 2026
Community formats: Supports forums, blogs, knowledge bases, events, ideas, private messaging, contests, and other interaction styles. · assets.khoros.com, 8 Oct 2026
Custom domain: Yes · assets.khoros.com, 19 Sept 2026
Design: Provides templates and no-code drag-and-drop tools to change page layouts and navigation. · assets.khoros.com, 8 Oct 2026
Developer access: Aurora developer documentation lists an SDK, API authentication, themes, pages, and a GraphQL API; access to the documentation requires Atlas sign-in. · developer.khoros.com, 8 Oct 2026
Event hosting: Yes · assets.khoros.com, 19 Sept 2026
Gamification: Its rank and reputation engine includes gamification scoring across more than 80 triggers. · assets.khoros.com, 8 Oct 2026
Headquarters: Austin, Texas, USA · khoros.com, 28 Sept 2026
Hosting: Khoros lists AWS hosting in the US, Ireland, and Australia for Communities, with region depending on customer location and account circumstances. · community.khoros.com, 8 Oct 2026
Integrations: The Aurora Salesforce integration can escalate community threads to cases, provide a private support case portal, and enable federated search; it requires a full Salesforce license. · community.khoros.com, 8 Oct 2026
Intended customers: Khoros describes Communities as an enterprise platform for brands building and scaling customer communities. · assets.khoros.com, 8 Oct 2026
Intended users: Khoros positions Communities for brands seeking customer self-service, peer support, engagement, and collaboration at enterprise scale. · assets.khoros.com, 8 Oct 2026
Interaction formats: Supported formats include forums, blogs, knowledge bases, events, ideas, private messaging, and contests. · assets.khoros.com, 8 Oct 2026
Moderation: The platform offers workflow automation and AI-driven content filters for moderation. · assets.khoros.com, 8 Oct 2026
Moderation tools: Yes · assets.khoros.com, 19 Sept 2026
Private spaces: Yes · assets.khoros.com, 19 Sept 2026
Purpose: Khoros Communities provides a brand-owned space where customers can engage, self-serve, collaborate, and educate one another. · assets.khoros.com, 8 Oct 2026
Salesforce integration: The Aurora Salesforce connector can escalate threads to Salesforce cases, provide a private case portal, and support federated search; it requires a full Salesforce license. · community.khoros.com, 8 Oct 2026
Security: Khoros's security overview says its applications use role-based permissions, CSRF protections, and activity logging, and that it conducts annual third-party application penetration tests. · assets.khoros.com, 8 Oct 2026
Setup and design: It offers templates for out-of-the-box setup and no-code drag-and-drop tools for changing page design. · assets.khoros.com, 8 Oct 2026
Support: Khoros provides separate support knowledge bases for Community Classic and Community Aurora, with support resources accessed by signing in or signing up. · supportportal.khoros.com, 8 Oct 2026
Support and training: Khoros Atlas provides product guides, training resources, and a help and support area. · community.khoros.com, 8 Oct 2026