Lobbytrack

Lobbytrack is a visitor management system for workplaces that need to register arrivals, screen visitors and account for people on site during evacuations. It suits organizations with recurring visitor traffic and a need to coordinate reception, hosts and security. Its strongest case is broad check-in and screening coverage, though paid plans are priced per location and Ultimate requires a quote.

Overview

Lobbytrack brings visitor registration, screening, badge printing and host notifications into one workplace workflow. Its evacuation tracking adds a useful safety dimension: staff can track who is on site when people need to leave the building.

The touchless option has visitors scan a kiosk QR code and finish registration on their own phones. For staffed check-in, the Lobby App can scan driver-license barcodes to populate registration forms, capture visitor photos and print customizable badges. Configured health, safety or compliance questions can block sign-in when a visitor fails the required criteria.

For organizations that need watchlist checks, integrations with MK Data and Data Diver can screen visitors against watchlists and criminal databases and alert staff to matches. Lobbytrack also integrates with Brivo, Openpath, S2, Microsoft Active Directory, Eventleaf, Zapier, Okta, Microsoft Teams and Slack.

Key features

• Self-service check-in: QR-code sign-in on a visitor’s own phone can reduce the work required at reception.
• Screening controls: Configurable questions and sign-in blocking suit sites that must apply health, safety or compliance criteria before admitting visitors.
• Visitor identity and badges: Barcode scanning, photo capture and customizable badge printing support a more structured arrival process.
• Host and security coordination: Host notifications connect reception with employees, while watchlist matches can alert staff.
• Evacuation tracking: Keeping track of people on site extends the system’s role beyond sign-in to workplace safety.
• Security: Lobbytrack says sensitive customer data is encrypted at rest with AES-256 and communications use TLS 1.2 and TLS 1.3. It states that it is PCI DSS 4.0.1 compliant and regularly audited by SecurityMetrics; ISO/IEC 27001 certification is in progress.

Pricing

Lobbytrack has a free Starter plan and paid plans billed per location. The free tier’s visitor cap makes it a practical fit for low-volume sites, but busy locations will need a paid plan for unlimited visitors.

• Starter — free: Up to 100 visitors per month, with unlimited hosts and users. It includes all Ultimate features in months with under 20 visits, so feature access is conditional on very low monthly activity. Email support is included.
• Basic — $50 a month: Billed per location, with unlimited visitors, hosts and users and no contract. Email and phone support are included. This is the entry paid tier for a site that outgrows Starter’s visitor cap.
• Professional — $100 a month: Billed per location, with unlimited visitors, hosts and users and no contract. Email and phone support are included. The supplied plan terms do not distinguish its feature set from Basic, so the higher price alone does not establish which readers need to move up.
• Ultimate — custom pricing: Request a quote; unlimited visitors, hosts and users, with no contract. It includes email and phone support, with 24/7 priority support as an add-on.

A free trial is offered. The pricing model is freemium, and paid pricing starts at $50 a month per location; organizations with multiple sites should account for that location-based billing.

Platforms

The online platform runs in a web browser, with apps for Android and iOS and support for Windows. Mobile apps serve lobby staff, employees and security guards, making the product relevant to teams working both at reception and elsewhere on site.

Who it's for

Lobbytrack is aimed at corporate offices, schools, hospitals, public facilities, factories, government buildings and other workplaces. The free tier fits sites with modest monthly visitor volume; locations that need unlimited visitor capacity can consider Basic or Professional, while organizations seeking the quoted Ultimate tier should weigh its custom pricing and optional priority support.

Jolly Technologies created Lobbytrack. The company says the product was introduced in 2007; its profile gives a founding year of 2000 and headquarters in Redwood City, California, while the company is also described as headquartered in Redwood Shores, California.

Pros and cons

• Pro: QR sign-in, screening, ID scanning, photos, badges and notifications cover several common reception tasks in one system.
• Pro: Evacuation tracking and watchlist integrations make it relevant to workplaces with security and on-site accountability needs.
• Pro: Starter allows unlimited hosts and users, and Basic and Professional remove the visitor cap without a contract.
• Con: Starter is capped at 100 visitors per month, and access to all Ultimate features applies only in months with fewer than 20 visits.
• Con: Paid tiers are charged per location, and Ultimate has custom pricing, so costs become less straightforward for multi-site organizations.
• Con: ISO/IEC 27001 certification is still in progress, which may matter to organizations requiring that certification.

Alternatives

Visitor Management Software is the category list for comparing more products in this space.

• LogBook360 is another freemium choice; consider it if a free allowance of up to 150 visitor check-ins per month matters more than Lobbytrack’s 100-visitor Starter cap. Its paid plans include visitor screening, compliance reporting and multi-site management.
• KyberAccess may suit a single location seeking a free plan with up to 50 visitors monthly, basic check-in, badge and QR-code support, email notifications and email support.
• VisitorLog.io is another freemium visitor-management option, with web, desktop and Android platforms.
• InstaCheckin is a freemium alternative for web and iOS.
• VisitFlow is a freemium alternative available on the web.
• T.C.E.D.I. Open Visitors Management System is a free web-based alternative.
• Archie is a paid alternative for web, iOS and Android.
• EntrySign is a paid web-based alternative.

Verdict

Choose Lobbytrack if your workplace needs visitor screening, badge workflows, host alerts and evacuation tracking together, and if the free cap or per-location paid pricing fits your traffic and site count. Look elsewhere if you need confirmed ISO/IEC 27001 certification, or if you want a simpler pricing decision than a quote-based Ultimate tier allows.