Freedom251 › Live chat software
LiveHelpNow
What LiveHelpNow is
LiveHelpNow is a paid customer-support workspace combining live chat, chat bots, ticketing, knowledge management, automations and omnichannel messaging. Website chat, live agents and visitor tracking support customer conversations, while ticketing workflows and a knowledge base help teams organize answers. Automations route conversations and reduce repetitive work; Intelligent Routing uses agent skill, availability and context. Built-in AI provides response suggestions, summaries and next steps for internal agents. Listed integrations include HubSpot, Slack, WhatsApp, Facebook, Instagram, Freshdesk and Mailchimp. The service is available on Android, iOS, macOS, Windows, web and API platforms. Security details include 256-bit encrypted SSL and storage at a SOC 2 Type II certified data center with a backup site. LiveHelpNow says its chat system complies with HIPAA rules and is PCI certified for customer payments. Plans start at $39/mo, with no free plan, and range through Professional, Premium, AI options and custom-priced Enterprise.
Who it suits
It suits support teams needing chat, ticketing, knowledge tools, automation and multiple messaging channels. Its mobile, desktop, web and API availability can serve organizations working across those platforms.
What it does well
- Combines chat, ticketing and knowledge management
- Includes AI suggestions, summaries and next steps
- Routes conversations using skill, availability and context
- Offers omnichannel messaging and visitor tracking
- Provides listed integrations with 25 apps
What to know first
- No free plan is listed
- Plans start at $39/mo
- Enterprise pricing is custom
- Chat transcripts are stored for 3 months
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essential | from $39 /mo · Live chat · Knowledge base · Support portal · Unlimited articles · One chat domain · One knowledge base | $39 a month |
| Conversational AI | from $499 /mo + premium · Requires Professional or Premium · 1,000 AI Conversations on Professional · 3,000 AI Conversations on Premium | $499 a month |
| Professional | from $59 /mo · Everything in Essential Plus · Ticketing · Workforce management · Advanced automations · Performance dashboards · Data export · Call logging · Zoom phone integration | $59 a month |
| Premium | from $79 /mo · Everything in Professional plus · White glove onboarding · Monthly success call · Priority support · Removes LiveHelpNow branding · Additional knowledge base capacity · Higher automation, reporting, and storage limits | $79 a month |
| Conversational AI Plus | from $799 /mo + premium · Requires Professional or Premium · Premium includes 7,000+ AI Conversations | $799 a month |
| Knowledge AI | from $99 /mo · Requires Professional or Premium · 2,000 AI Answers on Professional · 5,000 AI Answers on Premium | $99 a month |
| Enterprise | Custom pricing · For large or complex requirements · Unlimited flexibility and deeper control | On request |
As livehelpnow.net lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
LiveHelpNow covers customer messaging, ticketing, knowledge, routing and automation in one workspace, with broad platform support. Buyers should weigh the paid plans and stated data-retention periods against their support requirements.
Facts from LiveHelpNow's own pages
- AI assistance
- Built-in AI includes response suggestions, summaries, and next steps for internal agent use. · livehelpnow.net, 12 Oct 2026
- Automation
- Automations are designed to reduce repetitive work and route conversations to the right place. · livehelpnow.net, 12 Oct 2026
- Company history
- LinkedIn lists LiveHelpNow as founded in 2003 and headquartered in Doylestown, Pennsylvania. · linkedin.com, 12 Oct 2026
- Compliance
- Its help page says LiveHelpNow is PCI certified to accept payments from its customers and that its chat system complies with HIPAA rules. · help.livehelpnow.net, 12 Oct 2026
- Data retention
- The data protection page states chat transcripts are stored for 3 months, reporting data for 1 year, and tickets and call records for 2 years, with longer periods for Enterprise. · help.livehelpnow.net, 12 Oct 2026
- Headquarters
- Doylestown, Pennsylvania, United States · livehelpnow.net, 28 Sept 2026
- Integrations
- Listed integrations include HubSpot, Slack, WhatsApp, Facebook, Instagram, Freshdesk, and Mailchimp. · livehelpnow.net, 12 Oct 2026
- Live chat
- The platform offers live chat and chat bots for customer messaging. · livehelpnow.net, 12 Oct 2026
- Mobile app embedding
- LiveHelpNow documents embedding its chat in existing iOS and Android apps using a WebView, with native implementation requiring development against its streaming API. · kb.livehelpnow.net, 12 Oct 2026
- Product
- LiveHelpNow combines chat, ticketing, knowledge, automations, and omnichannel support in one AI powered workspace. · livehelpnow.net, 12 Oct 2026
- Routing
- Intelligent Routing directs conversations based on agent skill, availability, and context. · livehelpnow.net, 12 Oct 2026
- Security
- LiveHelpNow says account data is transmitted via 256-bit encrypted SSL and stored at a SOC 2 Type II certified data center, with a backup site. · help.livehelpnow.net, 12 Oct 2026
- Support
- The company says customers can reach a human support team for help. · livehelpnow.net, 12 Oct 2026
- Ticketing and knowledge
- The platform includes ticketing workflows and a knowledge base for creating, organizing, and delivering answers. · livehelpnow.net, 12 Oct 2026
Where LiveHelpNow stands on Freedom251
- Live chat software#88 of 94