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LimeChat
What LimeChat is
LimeChat is a paid web platform providing AI chat and voice agents for customer support and growth. Its Support Suite includes bot building, image recognition, AI workflows, and handoff to live agents for order tracking, returns, refunds, cancellations, complaints, payment and account issues, and BFSI flows. The Growth Suite covers WhatsApp campaigns, abandoned-checkout and reorder journeys, lead qualification, COD verification, COD-to-prepaid flows, feedback, broadcasts, and in-chat checkout. Teams can choose Tier 2, Tier 3, or Tier 4 automation and set brand tone, language style, fallback rules, and SOP-aligned behavior. LimeChat says it supports more than 20 languages and offers plug-and-play connections to Shopify, WooCommerce, CRMs, logistics, and returns systems. Deployment is stated as two weeks. Plans include onboarding and 24/7 priority support with an SLA. Pro Support is £499 a month, Pro Marketing £249 a month, and Business £600 a month.
Who it suits
LimeChat is aimed at fast-scaling direct-to-consumer brands and digital-first enterprises. It fits growth, retention, customer-experience, and support teams needing chat or voice automation.
What it does well
- Combines support and marketing automation suites
- Supports more than 20 languages
- Includes live-agent handoff
- Plug-and-play Shopify and WooCommerce integrations
- Dedicated onboarding and 24/7 priority support
What to know first
- No free plan
- Pricing is otherwise on request
- Meta charges separately for WhatsApp conversations
- Platform is web-only
Limits
There is no free plan. Pro Marketing is Tier 1 for 0 to 10k contacts at £249 a month, while WhatsApp suites may add Meta per-conversation charges.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro Support | Page displays £499/month; it also states that all charges are billed in USD and recurring charges are billed every 30 da · Omnichannel support helpdesk · AI workflows for sales and support · AI summaries and agent assistance · Agent teams and assignments · Automated tags and labels | £499 a month |
| Pro Marketing | Tier 1 price displayed; page states monthly active contact-based pricing and that all charges are billed in USD. · Tier 1: 0 to 10k contacts | £249 a month |
| Business | Page displays £600/month; it also states all charges are billed in USD and recurring charges are billed every 30 days. · Pro Marketing plus Pro Support · Custom flows and integrations · Enterprise-grade support | £600 a month |
| WhatsApp Marketing & AI Growth Suite | Pricing based on selected suite · conversation volume · AI automation tier · Meta per-conversation charges may apply | On request |
| AI Support Suite | Pricing based on selected suite · conversation volume · AI automation tier · Meta per-conversation charges may apply | On request |
As limechat.ai lists them, read 23 Sept 2026. The maker's own page has the final word.
Getting started
- Open the LimeChat website
- Choose the Support Suite, Growth Suite, Pro Marketing, Pro Support or Business offering
- Select an automation tier and configure brand tone, language style, fallback rules and SOP behavior
- Connect supported platforms such as Shopify, WooCommerce, CRM, logistics or returns systems
- Work with the dedicated onboarding specialist to deploy the agents
Verdict
LimeChat combines conversational support with ecommerce marketing journeys and configurable automation. Its listed capabilities are focused on digital commerce teams handling high-volume customer interactions.
Questions
Is LimeChat free?
No. LimeChat is paid and has no free plan.
Which platforms does LimeChat support?
It is available on the web and offers integrations with Shopify, WooCommerce, CRMs, logistics and returns platforms.
How much does Pro Support cost?
Pro Support is listed at £499 a month. The page states charges are billed in USD and recurring charges every 30 days.
What languages does LimeChat support?
It supports more than 20 languages, with native fluency and translation fallback options.
Are WhatsApp conversations included?
Meta charges separately per WhatsApp Business API conversation, with rates varying by country and use case.
Facts from LimeChat's own pages
- Additional charges
- The pricing FAQ says Meta charges per conversation on the WhatsApp Business API, with rates varying by country and use case. · limechat.ai, 8 Oct 2026
- AI configuration
- The product offers Tier 2, Tier 3, and Tier 4 automation options and supports brand tone, language style, fallback rules, and SOP-compliant behavior. · limechat.ai, 7 Oct 2026
- AI features
- Listed AI features include chat and voice agents, hybrid LLM plus brand SOP, image recognition, AI conversation audits, and agent handoff. · limechat.ai, 8 Oct 2026
- Website chatbot
- Yes · limechat.ai, 23 Sept 2026
- Chat channels
- omnichannel · limechat.ai, 23 Sept 2026
- Company
- The site footer identifies Wavicle Technologies Pvt Ltd as the company behind LimeChat. · limechat.ai, 8 Oct 2026
- Company purpose
- LimeChat says it began to improve conversational commerce and initially focused on ecommerce brands. · limechat.ai, 7 Oct 2026
- Compliance
- The support page describes the product as compliant with SOC 2, GDPR, and ISO27001. · limechat.ai, 8 Oct 2026
- Deployment
- The company says it deploys chat and voice agents in two weeks, owned by the customer’s business team without an engineering queue. · limechat.ai, 8 Oct 2026
- Extra WhatsApp costs
- Meta charges separately per WhatsApp Business API conversation, with rates varying by country and use case. · limechat.ai, 7 Oct 2026
- Growth features
- The Growth Suite includes WhatsApp campaigns, automated customer journeys, lead qualification, and in-chat checkout. · limechat.ai, 7 Oct 2026
- Integrations
- LimeChat describes integrations across ecommerce platforms, CDPs, CRMs, logistics, returns, payments, marketing, channels, and calling services. · limechat.ai, 8 Oct 2026
- Intended customers
- The pricing page describes the product as built for fast-scaling D2C brands and digital-first enterprises. · limechat.ai, 7 Oct 2026
- Languages
- LimeChat says it supports more than 20 languages with translation fallback options. · limechat.ai, 7 Oct 2026
- Language support
- The pricing FAQ says the platform supports over 20 languages, with native fluency and translation fallback options. · limechat.ai, 8 Oct 2026
- Live agent chat
- Yes · limechat.ai, 23 Sept 2026
- Marketing automation
- The Growth Suite includes abandoned checkout, reorder and feedback, COD verification, COD-to-prepaid, and two-way broadcast journeys. · limechat.ai, 8 Oct 2026
- Named integrations
- The pricing FAQ names Shopify and WooCommerce among its plug-and-play ecommerce integrations. · limechat.ai, 8 Oct 2026
- Product
- LimeChat offers enterprise AI agents for chat and voice across customer growth and support workflows. · limechat.ai, 8 Oct 2026
- Security
- The pricing FAQ says LimeChat is SOC 2 compliant and follows enterprise-grade data security standards. · limechat.ai, 8 Oct 2026
- Support and onboarding
- The pricing page lists a dedicated onboarding specialist, a Customer Success Manager, quarterly business reviews, and 24/7 priority support with SLA. · limechat.ai, 8 Oct 2026
- Support automation
- The Support Suite handles ecommerce order tracking, returns, refunds, cancellations, complaints, payment and account issues, and BFSI flows. · limechat.ai, 8 Oct 2026
- Support features
- The Support Suite offers chat and voice AI agents, bot building, image recognition, and live-agent handoff. · limechat.ai, 7 Oct 2026
- Target customers
- The pricing page describes the suites as built for fast-scaling D2C brands and digital-first enterprises, serving growth, retention, CX, and support teams. · limechat.ai, 8 Oct 2026
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