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WATI

by WATI

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WATI's own site

What WATI is

WATI is a paid multichannel platform for building automated conversations on web, iOS and Android. A visual flow builder and AI bot generation help create conversation paths, while knowledge-base answers handle questions and human handoff transfers chats to people. The service includes 1,000 conversations and offers a seven-day trial, but no free plan. Pay as you go includes 500 messages and three months of account validity. Growth provides three users, 15,000 broadcasts each month, 1,000 free automation triggers monthly, two selected Commerce or CRM integrations, 10,000 API calls monthly and 250 free AI Co-pilot credits monthly. Pro includes five users, 2,000 triggers, five integrations including HubSpot, 200,000 API calls and 500 credits. Business includes five users, 5,000 triggers, unlimited integrations including Salesforce, 20 million API calls and 1,500 credits. WATI is made by a company headquartered in Hong Kong SAR.

Who it suits

WATI suits teams that need automated customer conversations across web and mobile channels. Its handoff, knowledge-base and plan-level integration features fit organizations scaling conversational workflows.

What it does well

  • Visual flow builder for conversation design
  • AI bot generation and knowledge-base answers
  • Human handoff support
  • Web, iOS and Android availability
  • Seven-day trial included

What to know first

  • No free plan
  • Usage limits vary by plan
  • Paid platform

Plans

PlanBilled and limitsPrice
Pay as you go500 messages · 3 months account validityOn request
Growth3 users · 15,000 broadcasts/month · 1,000 free automation triggers/month · 2 selected Commerce/CRM integrations · 10,000 API calls/month · 250 free AI Co-pilot credits/monthOn request
Pro5 users included · 2,000 free automation triggers/month · 5 integrations including HubSpot · 200,000 API calls/month · 500 free AI Co-pilot credits/monthOn request
Business5 users included · 5,000 free automation triggers/month · Unlimited integrations including Salesforce · 20 million API calls/month · 1,500 free AI Co-pilot credits/monthOn request

As wati.io lists them, read 20 Sept 2026. The maker's own page has the final word.

Verdict

WATI combines automated flows, AI responses and human escalation across several channels. Buyers should compare the published user, message, integration, API and credit allowances with their needs.

Facts from WATI's own pages

AI bot generation
Yes · wati.io, 20 Sept 2026
Deployment channels
multichannel · wati.io, 20 Sept 2026
Free plan
No · wati.io, 20 Sept 2026
Headquarters
Hong Kong SAR · wati.io, 28 Sept 2026
Human handoff
Yes · wati.io, 20 Sept 2026
Knowledge-base answers
Yes · wati.io, 20 Sept 2026
Included conversations
1000 · wati.io, 20 Sept 2026
Visual flow builder
Yes · wati.io, 20 Sept 2026

Where WATI stands on Freedom251

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