Freedom251 › WhatsApp Marketing Software
Zoko
What Zoko is
Zoko connects Shopify stores with WhatsApp for marketing, sales, support, and automation. Its multi-agent shared inbox lets teams handle conversations through one WhatsApp number, while campaigns target Shopify customer segments. Automated flows can recover abandoned carts and send order notifications. AI agents include Guru for FAQs, Wismo for order tracking, and Sello for taking orders. Zoko is available through the web and an API that uses dashboard-managed keys and requires HTTPS. Listed integrations include Checkout Apps, Facebook Messenger, Instagram, Judge.me, WhatsApp, and WhatsApp API. The service supports broadcast campaigns, template management, workflow automation, and personalized variables. Pricing starts at $49.99 a month, with a 7-day trial and no free plan. Monthly conversation allowances and fees vary by plan, and Meta rates apply. Plans include 500K flow steps monthly, with 0.0002 USD charged for each additional step. Zoko lists headquarters in Buford, Georgia, and Bengaluru, India.
Who it suits
Zoko suits Shopify brands, including direct-to-consumer businesses at different growth stages, that center customer communication on WhatsApp. It is useful for teams needing shared conversations, campaigns, automated flows, or AI-assisted support.
What it does well
- Connects Shopify stores to WhatsApp
- Provides a multi-agent shared inbox
- Supports abandoned-cart and order flows
- Includes AI agents for FAQs and orders
- Offers web access and an API
What to know first
- No free plan is available
- Plans start at $49.99 a month
- Meta messaging rates also apply
- Official API numbers cannot later work on phones
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Elite | $139.99 / month · 100K conversations/mo with no Zoko conversation fee · $0.00099/conv beyond 100K · 10 agents, then $12/agent/mo · Meta rates apply · Instagram $9.99/mo · Custom flows $5.99/flow/mo · AI bots from $24.99/mo/bot | $139.99 a month |
| Starter | $49.99 / month · $0.015/conversation · Unlimited agents · Meta rates apply · Instagram $9.99/mo · Custom flows $5.99/flow/mo · AI bots from $24.99/mo/bot | $49.99 a month |
| Max | $499.99 / month · 5M conversations/mo with no Zoko conversation fee · $0.00049/conv beyond 5M · 30 agents, then $9/agent/mo · Meta rates apply · Instagram $9.99/mo · Custom flows $5.99/flow/mo · AI bots from $24.99/mo/bot | $499.99 a month |
| Plus | $79.99 / month · 5K conversations/mo with no Zoko conversation fee · $0.00199/conv beyond 5K · 5 agents, then $15/agent/mo · Meta rates apply · Instagram $9.99/mo · Custom flows $5.99/flow/mo · AI bots from $24.99/mo/bot | $79.99 a month |
As zoko.io lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
Zoko brings Shopify commerce workflows, team messaging, campaigns, and automation into a WhatsApp-focused service. Its paid plans and additional conversation, agent, flow, and Meta charges should be reviewed against expected usage.
Facts from Zoko's own pages
- AI agents
- Its AI agents include Guru for FAQs, Wismo for order tracking, and Sello for taking orders. · zoko.io, 8 Oct 2026
- API
- Zoko's API uses dashboard-managed API keys and requires HTTPS for requests. · docs.zoko.io, 8 Oct 2026
- Automation
- Zoko offers automated abandoned-cart recovery, order notifications, and other Shopify-triggered flows. · zoko.io, 8 Oct 2026
- Campaigns
- Users can send WhatsApp campaigns to Shopify customer segments. · apps.shopify.com, 8 Oct 2026
- Flow limits
- Pricing includes 500K flow steps per month, with $0.0002 charged per additional step. · zoko.io, 8 Oct 2026
- Headquarters
- Buford, Georgia, United States; Bengaluru, Karnataka, India · zoko.io, 28 Sept 2026
- Integrations
- The Shopify App Store lists Checkout Apps, Facebook Messenger, Instagram, Judge.me, WhatsApp, and WhatsApp API under Works with. · apps.shopify.com, 8 Oct 2026
- Messaging charges
- Monthly plans include different conversation allowances or per-conversation fees, and Meta rates also apply. · zoko.io, 8 Oct 2026
- Phone number requirement
- Zoko says a number set up as an Official WhatsApp API number cannot be used with WhatsApp on a phone afterward. · zoko.io, 8 Oct 2026
- Product
- Zoko connects Shopify stores to WhatsApp for marketing, sales, support and automation. · apps.shopify.com, 8 Oct 2026
- Security
- Zoko says it is ISO 27001 v2022 compliant and GDPR compliant. · zoko.io, 8 Oct 2026
- Shared inbox
- The app provides a multi-agent shared inbox for handling conversations through one WhatsApp number. · zoko.io, 8 Oct 2026
- Support
- The Shopify App Store identifies Bourbon Science Inc. as the app support provider. · apps.shopify.com, 8 Oct 2026
- Target users
- Zoko describes its platform as built for Shopify brands, including D2C businesses at different growth stages. · zoko.io, 8 Oct 2026
Where Zoko stands on Freedom251
- WhatsApp Marketing Software#47 of 72
- WhatsApp Business API Providers#25 of 33