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Piper Conversations
What Piper Conversations is
Piper Conversations helps B2B companies engage website visitors through chat, voice, or video, using buyer data and AI to qualify prospects and generate pipeline. It can identify high-intent visitors and target accounts, then greet them with personalized messages. Qualified visitors can be routed to a dedicated sales representative and invited to book a meeting. Teams can tailor experiences through segmentation, routing, and choices about voice or video. Piper says it can engage visitors in over 20 languages with around-the-clock coverage. Built-in analytics track conversations, meetings, pipeline, visitor-to-meeting conversion, and ROI. All plans include Salesforce CRM and 20+ go-to-market system integrations, reporting, routing, and workflow actions and notifications in third-party systems. Premier includes an AI SDR Agent, multilingual agent, and meeting scheduling; Enterprise adds API access, custom data-retention policies, Salesforce Sandbox support, and multiple websites and brands. Ultimate adds multiple agent profiles and production instances for high-volume sites and contact databases. The paid service runs on web and API. Pricing is customized and available on request; there is no free plan.
Who it suits
Piper suits B2B companies with high website traffic and complex sales cycles, including enterprise technology and SaaS companies. Its routing, qualification, and meeting tools are aimed at teams engaging website prospects.
What it does well
- Engages visitors by chat, voice, or video.
- Qualifies visitors and routes them to sales representatives.
- Supports engagement in over 20 languages.
- Analytics track meetings, pipeline, conversion, and ROI.
- All plans include Salesforce CRM and 20+ go-to-market integrations.
What to know first
- No free plan.
- Pricing is available on request.
- Enterprise features require the Enterprise plan or higher.
Limits
There is no free plan, and pricing is customized by pipeline needs. Premier is the entry plan; Enterprise and Ultimate add the capabilities listed for those tiers.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Ultimate | Everything in Enterprise · multiple agent profiles · high-volume contact databases · dedicated IP address · 1 SDR agent profile · 5M monthly web sessions · 24K monthly active email contacts | On request |
| Enterprise | Everything in Premier · agent handoff · MCP and API access · Salesforce sandbox · 1 SDR agent profile · 2M monthly web sessions · 10K monthly active email contacts | On request |
| Premier | 1 SDR agent profile · 250K monthly web sessions · 2.5K monthly active email contacts · text, voice and video · agentic website and email conversations · meeting booking · multi-language support | On request |
As qualified.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://www.qualified.com/conversations
- Contact sales for customized plan details
- Choose a Premier, Enterprise, or Ultimate plan
- Connect Salesforce CRM or other listed go-to-market systems
- Configure routing, segmentation, and voice or video experiences
- Deploy the website chatbot and live agent chat
Verdict
Piper Conversations combines visitor engagement, qualification, and meeting scheduling with analytics and sales-system integrations. Its pricing is customized, so prospective customers need to contact sales for plan details.
Questions
Does Piper Conversations have a free plan?
No. Piper Conversations is a paid service, with pricing available on request.
Which platforms does Piper Conversations support?
It runs on the web and through an API.
Which languages can Piper use?
Piper can engage visitors in more than 20 languages and provide around-the-clock coverage.
What integrations are available?
Listed integrations include Salesforce CRM, Salesforce MCAE, HubSpot, Marketo, Eloqua, Outreach, Salesloft, Gong, 6sense, and Demandbase, among others.
What does Enterprise add?
Enterprise adds agent handoff, MCP and API access, Salesforce sandbox support, custom cookie and data-retention policies, third-party research intent signals, and support for multiple websites and brands.
Facts from Piper Conversations's own pages
- Acquisition
- Salesforce announced an agreement to acquire Qualified on December 17, 2025, and stated that the acquisition completed on April 1, 2026. · salesforce.com, 21 Oct 2026
- AI SDR decisioning
- Piper analyzes visitor behavior and context, proactively greets high-intent accounts, qualifies or disqualifies leads, books meetings and hands conversations to human representatives when needed. · qualified.com, 21 Oct 2026
- Analytics
- Built-in analytics and reporting track conversations, meetings booked, pipeline generated, visitor-to-meeting conversion, and ROI. · qualified.com, 11 Oct 2026
- API access
- Qualified provides client-side JavaScript APIs and server-side reporting and utility APIs; enterprise reporting endpoints require eligible plans and activation by a Qualified Success Architect. · university.qualified.com, 21 Oct 2026
- API capabilities
- The reporting API includes Bot Conversations and Rep Conversations endpoints, while utility endpoints include GDPR deletion requests and meeting cancellation. · university.qualified.com, 21 Oct 2026
- Website chatbot
- Yes · qualified.com, 23 Sept 2026
- Chat channels
- website · qualified.com, 23 Sept 2026
- Client API events
- The client-side API exposes messenger and PiperX voice events such as call start, call end, meeting offered and meeting booked. · university.qualified.com, 21 Oct 2026
- Company founded
- G2 lists Qualified as founded in 2018. · g2.com, 21 Oct 2026
- Company headquarters
- G2 and Gartner list Qualified's headquarters in San Francisco, California. · g2.com, 21 Oct 2026
- Company size
- Gartner lists Qualified as having 51–200 employees, while LinkedIn's later profile shows 201–500 employees after the Salesforce acquisition. · gartner.com, 21 Oct 2026
- Documentation
- The public Qualified University contains API references, implementation guidance, feature articles and operational instructions for Piper. · university.qualified.com, 21 Oct 2026
- Enterprise access
- The Enterprise plan adds agent handoff, MCP and API access, and a Salesforce sandbox to Premier features. · qualified.com, 11 Oct 2026
- Free plan
- No · qualified.com, 23 Sept 2026
- Funding
- Qualified announced a $95 million Series C round in April 2022 led by Sapphire and Tiger Global with participation from Salesforce Ventures, Norwest and Redpoint. · qualified.com, 21 Oct 2026
- Headquarters
- San Francisco, California, United States · qualified.com, 23 Sept 2026
- Independent pricing finding
- G2's pricing profile says all Qualified tiers require contacting sales and that reviewers consider the product expensive compared with alternatives. · g2.com, 21 Oct 2026
- Independent product description
- Capterra describes Qualified as a Salesforce-native agentic marketing platform for mid-size and enterprise B2B teams using chat, voice and video to convert high-intent visitors. · capterra.com, 21 Oct 2026
- Integrations
- Official integrations include Salesforce, Salesforce Marketing Cloud Account Engagement, HubSpot, Marketo, Eloqua, Outreach, Salesloft, Gong, 6sense, Demandbase, Google Calendar, Microsoft Office 365 and Slack. · qualified.com, 21 Oct 2026
- Intended customers
- The product page identifies B2B companies with high website traffic and complex sales cycles, such as enterprise technology and SaaS companies, as strong use cases. · qualified.com, 11 Oct 2026
- Languages
- The page says Piper can engage visitors in over 20 languages and provide around-the-clock coverage. · qualified.com, 11 Oct 2026
- Lead capture
- Piper Lead Capture can collect an email address and then enrich, qualify and route the lead without a multi-field form. · qualified.com, 21 Oct 2026
- Limit: language and messaging gaps
- TrustRadius reviewers mention multi-language chat limitations, weak previous-conversation tracking and limited dynamic messaging. · trustradius.com, 21 Oct 2026
- Limit: onboarding complexity
- TrustRadius reviewers say new users may need time to learn the system and may find the administration panel confusing. · trustradius.com, 21 Oct 2026
Where Piper Conversations stands on Freedom251
- Sales Chatbot Software#29 of 32
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