Side by side
LiveHelpNow vs LivePerson Conversational Cloud
Both stand on live chat software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
LiveHelpNow covers customer messaging, ticketing, knowledge, routing and automation in one workspace, with broad platform support. Buyers should weigh the paid plans and stated data-retention periods against their support requirements.
Visit LiveHelpNowConsider LivePerson Conversational Cloud if your business needs customer conversations across voice and messaging, with automation, human handoff, and interaction analytics. Businesses should request a quote to assess the paid plans, and account for the 15% handling fee on messaging channels.
Visit LivePerson Conversational CloudThe facts
| LiveHelpNow | LivePerson Conversational Cloud | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | Web |
| Lowest paid plan | Essential: $39 a month | Free or on request |
| Plans published | 7 | 3 |
| Maker | Not published | LivePerson Conversational Cloud |
| Website | livehelpnow.net | liveperson.com |
| On live chat software | #88 of 94 | #84 of 94 |
LiveHelpNow: what it does well
- Combines chat, ticketing and knowledge management
- Includes AI suggestions, summaries and next steps
- Routes conversations using skill, availability and context
- Offers omnichannel messaging and visitor tracking
- Provides listed integrations with 25 apps
What to know first
- No free plan is listed
- Plans start at $39/mo
- Enterprise pricing is custom
- Chat transcripts are stored for 3 months
LivePerson Conversational Cloud: what it does well
- Supports a broad mix of messaging channels and voice.
- Includes human handoff and multilingual support.
- Offers a visual flow builder and AI bot generation.
- Provides conversation, sentiment, journey, interaction, and text analytics.
- Technical support is described as available 24/7.
What to know first
- There is no free plan.
- Pricing requires a quote.
- Messaging channels incur a 15% handling fee on listed rates.
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