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ITSM-NG
What ITSM-NG is
ITSM-NG is a web-based IT service management platform founded in 2022 and headquartered in Rennes, France. It has a freemium model, with a free plan and paid ITSM-Pack tiers. Its listed functionality includes CMDB linking, connecting configuration-management records with related service information. The Essential plan costs €17 a month, excluding tax, and has a three-month minimum commitment. It requires at least one IT agent and includes 100 users, 500 assets, and 5 GB of storage. Professional costs €19 a month, excluding tax, with a six-month minimum commitment; it requires at least five IT agents and includes unlimited users and assets, plus 5 GB of storage. Prime costs €21 a month, excluding tax, and requires a 12-month minimum commitment. It requires at least 10 IT agents and includes unlimited users and assets, plus 5 GB of storage. The platform is accessed through the web. These plan details make the choice depend in part on the number of IT agents, users, and assets a team needs to accommodate, as well as its minimum commitment period.
Who it suits
ITSM-NG suits teams seeking a web-based IT service management platform with CMDB linking. Its paid tiers are structured for organizations with different minimum IT-agent counts and user or asset requirements.
What it does well
- Offers a free plan alongside paid tiers.
- Lists CMDB linking as a capability.
- Professional and Prime include unlimited users and assets.
- All paid tiers include 5 GB of storage.
What to know first
- The Essential plan limits coverage to 100 users and 500 assets.
- Paid tiers require minimum commitments of three, six, or 12 months.
- Paid prices are shown excluding tax.
Limits
Essential includes 100 users, 500 assets, and 5 GB of storage, with a one-agent minimum. Professional and Prime include unlimited users and assets and 5 GB of storage, but require at least five and 10 IT agents respectively; their minimum commitments are six and 12 months.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| ITSM-Pack Essential | 3 months minimum commitment; price shown HT (excluding tax) per month · 1 IT agent minimum · 100 users · 500 assets · 5 GB storage | €17 a month |
| ITSM-Pack Professional | 6 months minimum commitment; price shown HT (excluding tax) per month · 5 IT agents minimum · Unlimited users · Unlimited assets · 5 GB storage | €19 a month |
| ITSM-Pack Prime | 12 months minimum commitment; price shown HT (excluding tax) per month · 10 IT agents minimum · Unlimited users · Unlimited assets · 5 GB storage | €21 a month |
As itsm-ng.com lists them, read 23 Sept 2026. The maker's own page has the final word.
Getting started
- Visit https://www.itsm-ng.com/ to access the service.
- Use the web platform.
- Choose the free plan or a paid ITSM-Pack tier.
- Check the chosen tier's minimum IT-agent count, allowances, and commitment period.
Verdict
Consider ITSM-NG if your team wants web-based IT service management with CMDB linking and a choice of agent and asset allowances. Compare the minimum commitment periods and excluding-tax prices before selecting a paid tier.
Questions
Does ITSM-NG have a free plan?
Yes. ITSM-NG is freemium and includes a free plan.
How much do the paid plans cost?
Essential costs €17 a month, Professional €19 a month, and Prime €21 a month. The listed monthly prices are excluding tax.
What are the commitment periods?
Essential has a three-month minimum, Professional a six-month minimum, and Prime a 12-month minimum.
How many users and assets are included?
Essential includes 100 users and 500 assets. Professional and Prime include unlimited users and assets.
What platforms does ITSM-NG support?
ITSM-NG is available through the web.
Does ITSM-NG support CMDB linking?
Yes. CMDB linking is listed as a capability.
Facts from ITSM-NG's own pages
- Founded
- 2022 · itsm-ng.com, 4 Oct 2026
- Headquarters
- Rennes, France · itsm-ng.com, 4 Oct 2026
Where ITSM-NG stands on Freedom251
- IT Change Management Software#18 of 43