No. 11 of 43 ·IT Change Management Software

iSupport Service Desk

Web · Android · iPhone · Self-hosted

Freedom report

Two barsScore 5.6

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

iSupport Service Desk is ranked #11 of 43 in IT change management software on Freedom251. It runs on Android, iOS, Self-hosted, Web. A free trial is offered.

iSupport Service Desk plans and pricing

All plans

Service Desk Edition Not published mySupport included free · unlimited branded portals and end users · asset count not priced isupport.com · 30 Sept 2026

Compared on IT change management software

Approval workflows: Yes
Change calendar: Yes
Emergency changes: Yes
Change audit trail: Yes
CMDB linking: Yes

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The record

Core purpose: iSupport Service Desk automates incident, problem, change, knowledge, asset, customer, approval, and survey functions.
Customization: Administrators can configure custom forms, workflows, integrations, and complex business rules.
Service management: The Service Desk Edition includes incident, problem, and change management, service contracts, CMDB, SLAs, purchasing, and a service catalog.
Incident intake: Incidents can be created from email, direct entry, scheduling, social media, mobile clients, and mySupport portals.
Self service: mySupport provides chat, discussion forums, knowledge bases, Q&A guides, custom forms and workflows, and real-time reporting.
mySupport licensing: mySupport is included free with every iSupport license, with unlimited custom branded portals and end users at no additional cost.
Reporting: Reporting includes drag-and-drop report building, scheduled PDF, Excel, and Word reports, charts, graphs, and Excel export.
Integrations: iSupport supports webhooks, a bi-directional API, Active Directory, LDAP, Bomgar, Citrix GoToAssist, Microsoft Outlook Calendar, Google Calendar, and third-party reporting tools.
Asset tracking: iSupport scans networks and does not charge based on the number of monitored assets, whether there are 200 or 200,000 assets.
Deployment: iSupport help desk software is available on-premise or hosted.
Mobile access: iSupport can be accessed on tablets, smartphones including iPhone and Android, and WAP phones through an HTML5 interface.
Security controls: The product supports custom role-based permissions, full audit history, and portal security controls.
Support: Technical support is available by phone or email Monday through Friday from 6:00 AM to 5:00 PM, and deployment consulting is provided remotely by systems engineers.
Target users: iSupport serves organizations in manufacturing, education, government, communications, technology, and professional services.

Where it ranks on Freedom251

Best IT Change Management Software in 2026#11 of 43

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Sources

isupport.com/products/service-desk-software/· checked 30 Sept 2026
isupport.com/products/api-integrations/· checked 30 Sept 2026
isupport.com/products/· checked 30 Sept 2026
isupport.com/products/Service-Desk-Edition/· checked 30 Sept 2026
isupport.com/support/· checked 30 Sept 2026
isupport.com/company/· checked 30 Sept 2026