Side by side
Freshservice vs iSupport Service Desk
Both stand on it change management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+1
Freshservice combines service desk, asset, operations, and AI features in one IT management offering. Review the plan-specific API limits and annual pricing when assessing fit.
Visit Freshservice
Free trial AndroidAPIiPhone+3
iSupport Service Desk brings service management, self-service, reporting, and asset tracking into one offering with hosted and on-premise deployment options. Buyers should request pricing and confirm that its listed functions and support hours fit their needs.
Visit iSupport Service DeskThe facts
| Freshservice | iSupport Service Desk | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | No | No |
| Runs on | Android, API, iPhone, Web | Android, API, iPhone, Self-hosted, Web, Windows |
| Lowest paid plan | Starter: $19 a month | Free or on request |
| Plans published | 4 | 3 |
| Maker | Not published | Not published |
| Website | freshworks.com | isupport.com |
| On it change management software | #13 of 43 | #17 of 43 |
Freshservice: what it does well
- Incident, change, and problem management
- Asset discovery across on-premises, cloud, and hybrid environments
- More than 1,000 listed integrations
- 14-day trial requires no credit card
What to know first
- No free plan
- Annual billing starts at $19/mo
- API rate limits vary by plan
iSupport Service Desk: what it does well
- mySupport includes unlimited branded portals and end users.
- Incidents can arrive through six listed channels.
- Supports role-based permissions and full audit history.
- Scans networks without pricing by asset count.
What to know first
- Pricing is available only on request.
- Phone and email support is limited to weekdays, 6 AM–5 PM.
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