Freedom251 › Conversational Marketing Software
Engati
What Engati is
Engati is a conversational AI platform for customer experience, with chatbots, live chat, campaigns, and tools for handling conversations across channels. Its AI agents support contextual conversations on WhatsApp, voice, websites, and other channels. A no-code visual flow builder can automate FAQs, lead qualification, and customer support interactions. The eSenseGPT tool can train a bot using a website or documents, and its campaign features generate content and automate social media work for channels such as Instagram and Facebook. Listed integrations include Salesforce, Google Calendar, Google Sheets, Freshdesk, JSON API, Zapier, and SMS services; e-commerce options include Shopify and WooCommerce. Engati offers apps for agents and supervisors to manage and respond to conversations across 15 channel platforms. The company presents solutions for businesses, partners, and e-commerce stores across industries including retail, real estate, education, travel, finance, government, and logistics. Pricing is available on request, with a 7-day trial and no free plan. Its Omnichannel Pro plan lists 1,000 monthly active users and up to five agents.
Who it suits
Engati suits businesses, partners, and e-commerce stores that want to automate customer conversations across channels. Its listed industries include retail, education, travel, finance, government, and logistics.
What it does well
- No-code visual builder automates customer interactions.
- AI agents support multiple conversation channels.
- Integrates with Salesforce, Google Sheets, and Zapier.
- Agent and supervisor apps cover 15 channel platforms.
- Lists Shopify and WooCommerce integrations.
What to know first
- No free plan is available.
- Pricing is available on request.
- Omnichannel Pro lists up to five agents.
- Support responds during working hours.
Limits
The paid offering has a 7-day trial, and no free plan is offered. Omnichannel Pro lists a limit of 1,000 monthly active users and up to five agents.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Partner Referral | Resell Engati · Sales support · Platform training and support · Marketing collateral | On request |
| Partner Preferred | Unlimited customers · 2 weeks onboarding | On request |
| Standard | Request price · chatbot, live chat and NLP · pre-built and DIY integrations · email support | On request |
| Enterprise | Request price · full chatbot, live chat and NLP features · multilingual support · custom integrations and reports · priority support · dedicated CSM | On request |
| Partner | Request price · customizable partner portal · personalized training · bot-building and customization support · co-marketing and pre-sales support | On request |
| WhatsApp Accelerator | Price not shown · WhatsApp inbox · broadcasts and scheduling · basic automation · Google Sheets integration · up to 5 agents · 1 WhatsApp API | On request |
| WhatsApp Growth | Price not shown · Accelerator features plus advanced chatbot flows · custom campaign flows · native CRM integration · WhatsApp Flows | On request |
| WhatsApp Enterprise | Custom plan · price not shown · multiple channels · omnichannel live chat inbox · unlimited chatbot flows · custom MAUs | On request |
The first 8 of 11 plans, as engati.ai lists them, read 22 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Visit https://www.engati.ai/.
- Request pricing for the paid plans.
- Use the 7-day trial to get started.
- Choose a web, Android, iOS, or API route for access.
Verdict
Engati combines bot building, live chat, campaign tools, and channel integrations for customer-facing teams. Pricing is on request, so prospective users need to confirm plan fit and cost directly.
Questions
Does Engati have a free plan?
No. Engati lists a paid pricing model and a 7-day trial.
How much does Engati cost?
Pricing is available on request; no plan prices are listed.
Which platforms does Engati support?
Engati lists Android, iOS, web, and API access.
What integrations does Engati offer?
Listed options include Salesforce, Google Calendar, Google Sheets, Freshdesk, JSON API, Zapier, and SMS services. Shopify and WooCommerce are also listed for e-commerce.
Who makes Engati?
Engati Technologies Inc. lists offices in Wilmington, Delaware, USA, and Bengaluru, India.
What does Omnichannel Pro include?
The plan lists up to five agents and 1,000 monthly active users.
Facts from Engati's own pages
- AI agents
- Its AI agents support contextual conversations across WhatsApp, voice, websites, and other channels. · engati.ai, 8 Oct 2026
- AI bot generation
- Yes · engati.ai, 22 Sept 2026
- Bot building
- Engati says its no-code flow builder can automate FAQs, lead qualification, and customer support interactions. · engati.ai, 8 Oct 2026
- Campaign tools
- eSenseGPT includes campaign content generation and social media automation for channels such as Instagram and Facebook. · engati.ai, 8 Oct 2026
- Company
- Engati Technologies Inc. lists offices in Wilmington, Delaware, USA, and Bengaluru, India; its about page does not state a founding year. · engati.ai, 8 Oct 2026
- Deployment channels
- multichannel · engati.ai, 22 Sept 2026
- E-commerce
- The pricing page lists Shopify and WooCommerce integrations and features such as order notifications, abandoned-checkout automation, and product recommendations. · engati.ai, 8 Oct 2026
- Free plan
- No · engati.ai, 22 Sept 2026
- Generative AI
- eSenseGPT can train a bot using a website or documents, and the page says it can go live in a few minutes. · engati.ai, 8 Oct 2026
- Human handoff
- Yes · engati.ai, 22 Sept 2026
- Integrations
- Engati's product documentation lists integration options including Salesforce, Google Calendar, Google Sheets, Freshdesk, JSON API, Zapier, and SMS services. · help.engati.ai, 8 Oct 2026
- Intended users
- Engati presents solutions for businesses, partners, and e-commerce stores, and names industries including retail, real estate, education, travel, finance, government, and logistics. · engati.ai, 8 Oct 2026
- Knowledge-base answers
- Yes · engati.ai, 22 Sept 2026
- Mobile apps
- Engati offers an agent and supervisor app for managing and responding to conversations across 15 channel platforms. · apps.apple.com, 8 Oct 2026
- Privacy
- Engati says data deletion requests can be submitted by email and customer data will be deleted within 14 working days after a request is received. · engati.ai, 8 Oct 2026
- Product
- Engati describes itself as an enterprise-grade conversational AI platform for customer experience, with chatbots, live chat, campaigns, and other tools. · engati.ai, 8 Oct 2026
- Published limit
- The Omnichannel Pro plan lists 1000 monthly active users and up to five agents. · engati.ai, 8 Oct 2026
- Security
- Engati's privacy policy says sensitive information is encrypted using SSL and access to personal information is restricted to authorized people. · engati.ai, 8 Oct 2026
- Support
- Engati says support responds during working hours and typical response time on other days is 2–4 hours. · engati.ai, 8 Oct 2026
- Visual flow builder
- Yes · engati.ai, 22 Sept 2026
Where Engati stands on Freedom251
- Conversational Marketing Software#12 of 31
- Sales Chatbot Software#15 of 32
- Messenger Marketing Software#14 of 28
- Chatbot Builders#147 of 257
- Live chat software#60 of 94