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Chatfuel

by Chatfuel

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Visit Chatfuel Alternatives Pricing

Chatfuel's own site

What Chatfuel is

Chatfuel is a web-based platform for building chatbots and deploying them across multiple channels. A visual flow builder lets teams design bot conversations, while AI bot generation and knowledge-base answers support automated responses. Human handoff is also listed, so a conversation can be passed to a person. Chatfuel is made by a company founded in 2015 and headquartered in the United States. The product is paid and has no free plan. Business costs $69 a month, billed monthly, and includes 20 AI credits per month. Agency S costs $90 a month, billed monthly, and includes 3 companies and 100 AI credits per month. The listed starting price is From $69/mo. These plan details give buyers a basis for considering monthly cost, credit allowance and number of companies alongside the listed bot-building and support capabilities.

Who it suits

Chatfuel may suit teams that want to build bots visually, generate bots with AI, or answer from a knowledge base. Its Agency S plan may fit users managing three companies.

What it does well

  • Visual flow builder for bot conversations
  • AI bot generation is available
  • Knowledge-base answers are supported
  • Human handoff is listed

What to know first

  • No free plan
  • Business includes 20 AI credits per month
  • Agency S costs $90 a month

Plans

PlanBilled and limitsPrice
Trial7 days · Try Chatfuel featuresFree
BusinessUS$216/year billed yearly · US$20 AI credits/mo · AI chatbots · shared inbox · CRM · WhatsApp API · usage limits apply$18 a month
Agency SUS$1,080/year billed yearly · US$100 AI credits/mo · 3 companies · bulk pricing · agency dashboard · dedicated account manager · early feature access$90 a month

As chatfuel.com lists them, read 21 Oct 2026. The maker's own page has the final word.

Verdict

Chatfuel brings together visual conversation building, AI and knowledge-base answers, plus human handoff and multichannel deployment. Buyers should weigh its paid monthly plans against their credit needs and number of companies.

Facts from Chatfuel's own pages

AI agent
Its AI agent answers from a company knowledge base, qualifies leads, books appointments, recommends catalogue items and hands chats to human staff. · sdk.chatfuel.com, 21 Oct 2026
AI bot generation
Yes · chatfuel.com, 20 Sept 2026
API documentation depth
The help center lists 17 Public API articles covering quickstart, authentication, contacts, messaging, flows, bookings, channels, errors, versioning and team roles. · chatfuel.com, 21 Oct 2026
API endpoint and auth
API requests use GraphQL POST requests to panel.chatfuel.com/graphql with personal or virtual-user bearer tokens, plus WebSocket subscriptions. · chatfuel.com, 21 Oct 2026
Bookings
Chatfuel can book appointments, synchronize Google Calendar and send booking confirmations and reminders. · chatfuel.com, 21 Oct 2026
Company founding and headquarters
LinkedIn lists Chatfuel as founded in 2015 with headquarters in San Francisco, California. · linkedin.com, 21 Oct 2026
Company history
Chatfuel says its founding team was accepted into Y Combinator and that the platform has powered more than one billion conversations per month. · chatfuel.com, 21 Oct 2026
Company legal name
The terms identify 200 Labs, Inc. doing business as Chatfuel as the contracting company. · chatfuel.com, 21 Oct 2026
Company size
LinkedIn lists Chatfuel as a privately held company with 11–50 employees. · linkedin.com, 21 Oct 2026
CRM and leads
The Leads board moves conversations through Captured, Sorting, Qualified, Selling and Closed stages and stores collected contact details. · chatfuel.com, 21 Oct 2026
Current product news
Chatfuel announced that its full GraphQL Public API now covers contacts, cross-channel messages, flows, bookings and AI automations. · linkedin.com, 21 Oct 2026
Deployment channels
multichannel · chatfuel.com, 20 Sept 2026
Documentation and support
The help center covers onboarding, five channels, Fuely AI, leads, bookings, catalogue, payments, integrations, API, billing, teams, security and agencies. · chatfuel.com, 21 Oct 2026
Flow builder
The visual flow builder supports channel-specific message blocks, conditions, broadcasts, scheduled messages and human-agent handoffs. · sdk.chatfuel.com, 21 Oct 2026
Founded
2015 · chatfuel.com, 28 Sept 2026
Free plan
No · chatfuel.com, 20 Sept 2026
Headquarters
United States · chatfuel.com, 28 Sept 2026
Human handoff
Yes · chatfuel.com, 20 Sept 2026
Instagram automation
Instagram tools automate direct messages, post and Reel comments, stories, mentions, ads, lead capture and live chat. · chatfuel.com, 21 Oct 2026
Integrations
Official pricing documentation names Google Sheets, Zapier, Stripe and the Chatfuel API as integrations. · chatfuel.com, 21 Oct 2026
Knowledge-base answers
Yes · chatfuel.com, 20 Sept 2026
Limit: AI usage caps
Chatfuel says fair-use AI limits can pause a bot when exceeded until renewal, unless the customer supplies its own OpenAI key. · limits.chatfuel.com, 21 Oct 2026
Limit: builder complexity
G2 reviewers mention a cluttered or clunky interface, weak flow visualization and a learning curve for complex sequences. · g2.com, 21 Oct 2026
Limit: platform dependency
Reviewers describe earlier Chatfuel versions as limited to Facebook Messenger or dependent on Meta channels, while current plans remain centered on social messaging. · softwareadvice.com, 21 Oct 2026

Where Chatfuel stands on Freedom251

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