Customers.ai

What Customers.ai is

Customers.ai is an AI retention platform for ecommerce brands that use Shopify and Klaviyo. Its X-Ray product links more Shopify visitor sessions to customer profiles in Klaviyo. Alfred, its AI audience agent, predicts which contacts are ready to purchase and automates profile suppression, reactivation, and audience segmentation in Klaviyo. The platform also includes email deliverability tools: Inboxer, inbox placement testing, contact validation, and email warming. For Meta Ads, Super CAPI supports conversion event tracking and first-party signal sending, as well as bypassing ad blockers and iOS restrictions. Listed integrations include Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane. Customers.ai supports Android, iOS, web, and API. Setup is described as taking 10 minutes, without code or a credit card. The seven-day trial costs nothing, allows up to 500 visitor resolutions, and includes access to the listed platform features. Custom pricing depends on total Klaviyo profiles, including suppressed and unsubscribed profiles, and selected products and sync options. Paid plans include one-to-one onboarding and setup support, and the company says it supports customer migrations.

Who it suits

Customers.ai suits Shopify ecommerce brands using Klaviyo, including direct-to-consumer brands and their marketing agency partners. It is relevant to teams seeking visitor identification, audience automation, email deliverability tools, or Meta Ads conversion tracking.

Limits

The free trial lasts seven days and allows up to 500 visitor resolutions. Custom pricing is based on total Klaviyo profiles, including suppressed and unsubscribed profiles, and on selected products and sync options.

Getting started

1. Visit customers.ai.
2. Start the seven-day trial, which requires no credit card according to the company.
3. Use the listed features during the trial, with up to 500 visitor resolutions.
4. Contact sales for custom pricing based on total Klaviyo profiles, products, and sync options.
5. Use one-to-one onboarding and setup support with a paid plan.

Verdict

Choose Customers.ai if your ecommerce brand uses Shopify and Klaviyo and needs visitor resolution, audience automation, or deliverability tools. Its trial provides seven days of access with up to 500 visitor resolutions. Look elsewhere if you need a free ongoing plan or a fixed listed subscription price.