Cinch RMM

Overview

Cinch RMM is a cloud service for monitoring and managing endpoints and wider IT infrastructure. It suits IT teams that need remote support, automation and maintenance tools, especially those managing several kinds of assets. Its full-featured free tier is a useful starting point, but user caps and separate charges for cloud and backup services matter when planning beyond it.

Key features

Cinch covers endpoints, servers, virtual machines and network devices, while asset management tracks inventory, usage and the health of hardware, software and subscriptions. That breadth can help teams oversee a varied estate from one platform. Managed antivirus, patch management and credential exchange add security and maintenance capabilities; credential exchange enables endpoint access without sharing administrator permissions.

Remote access supports attended and unattended sessions, drag-and-drop file transfer and live chat. For repeat tasks, users can draw on a library of more than 150 scripts or create their own. Together, these tools make Cinch a stronger fit for teams seeking to standardize routine remediation as well as provide user support.

Mobile apps for iOS and Android let staff monitor IT assets and remediate issues away from a desktop. Cinch also advertises API 2.0 for custom integrations and use cases, and lists Microsoft, Veeam, VMware, N-able, TrueNAS, XCP-ng, Xen Orchestra and Zerto among its technology integrations. Its infrastructure is SOC 2 Type II, CMMC Level 1 and CIP 5 certified. Every subscription plan includes 24/7/365 help desk support.

Pricing

All subscription tiers include the full platform feature set; the stated difference is the user limit. The free plan costs nothing and supports up to 5 users, with no credit card required. It is the clearest fit for a small team that wants to use the platform before committing, but the cap makes it unsuitable once more than five users need access.

Starter costs $83 a month, billed annually at $996/yr, for up to 10 users. Growth costs $165 a month, billed annually at $1,980/yr, for up to 25 users. Business costs $249 a month, billed annually at $2,988/yr, for up to 50 users. Professional costs $332 a month, billed annually at $3,984/yr, for up to 100 users. These tiers scale access without removing features, so the right choice depends on team size rather than a need to unlock capabilities.

Enterprise has custom pricing for 100+ users and is aimed at larger deployments needing multiple sites, custom integrations or white-glove onboarding. Cloud IaaS and BaaS/DRaaS are not included in any subscription and are billed separately based on consumption, so teams needing those services should account for them apart from the plan price.

Platforms

Cinch supports Android, iOS, web, Windows and API access, with cloud deployment. Its sign-in page recommends Chrome 120+, Edge 120+ or Firefox 122+; Safari is unsupported, which may rule it out for teams that rely on that browser.

Who it's for

Cinch is best suited to IT teams that manage mixed endpoint and infrastructure assets and want remote access, scripts, patching and mobile remediation in one service. The user-based tiers are straightforward for organizations whose subscription needs track team size. It is less suitable for teams that require cloud infrastructure or backup and disaster recovery to be included in the RMM price, or that need more than 100 users without custom terms.

Pros and cons

• Pros: The free plan includes the full platform for up to 5 users, so a small team can start without a credit card.
• Pros: Remote access, mobile remediation and a library of more than 150 scripts support both user assistance and repeat maintenance work.
• Pros: Every plan includes round-the-clock help desk support, and paid tiers raise user limits without changing the stated feature set.
• Cons: Paid subscriptions are billed annually, which is a commitment for teams that outgrow the free tier.
• Cons: Cloud IaaS and backup or disaster recovery services cost extra based on consumption, complicating total-cost planning for teams needing them.
• Cons: Safari is unsupported, limiting browser choice for users who depend on it.

Alternatives

Compare remote monitoring and management software if you want to assess a broader set of RMM options.

ManageEngine RMM Central is worth considering if its free allowance of up to 25 devices better suits your needs than Cinch's five-user free tier, or if its Android, iOS, Linux, macOS, self-hosted, web and Windows platform support matters.

Naverisk is another paid option with a free trial; its listed platforms include Android, iOS, Linux, macOS, self-hosted, web and Windows.

MSP360 RMM may suit MSPs seeking a free Community Edition for up to 50 endpoints with no time limit, and it also has a paid plan and free trial.

NetLock RMM offers a free Community Edition for up to 25 devices with unlimited tenants, users and locations, which may be a better fit when those caps matter more than Cinch's user-based tiers.

ITarian Remote Desktop is a free remote-access alternative for users who need remote access rather than Cinch's broader RMM scope.

Level.io may be preferable for teams wanting a free first-10-devices tier or month-to-month paid pricing without an annual commitment.

MeshCentral is a free, open-source, self-hosted alternative for teams that prefer that deployment model.

Xcellerate RMM offers a free self-hosted Community tier with unlimited devices and technicians, which may better suit teams prioritizing those limits.

Verdict

Cinch RMM is a strong choice for IT teams that want endpoint and infrastructure management, remote support, automation and mobile remediation under one cloud subscription. Its full-featured free tier and user-based paid plans make the progression clear. Look elsewhere if you need cloud IaaS or backup and disaster recovery included, cannot accept annual billing, or depend on Safari.