LogMeIn Resolve IT Asset Management tracks hardware and software assets from acquisition through disposal in a cloud platform for IT teams and managed service providers. Software tools cover compliance notifications, purchases, licenses, contracts, billing cycles, and assignments for onboarding or offboarding. Hardware inventory shows quality, warranty status, and technical details; teams can export hardware data for reporting and compliance, with end-of-life visibility and replacement-cost estimates. Asset management connects with conversational ticketing and secure remote access at no extra cost. Integrations include Acronis, SentinelOne, HaloPSA, and ConnectWise PSA. Resolve uses zero-trust architecture, permission-based access, 256-bit AES encryption, and SSL. Its API uses OAuth2 and provides reporting, ticketing, and knowledge-base endpoints. The product supports Windows, macOS, iOS, and Android, with desktop apps for Mac and Windows and mobile apps for iOS and Android. A free plan and 14-day trial are listed. MSP plan details include additional endpoints from $1.00/mo, $2.06/mo, $2.56/mo, or $0.44/mo, depending on plan.
Who it is for
Resolve suits managed service providers and IT teams managing customer devices and endpoints. It is also relevant to teams seeking hardware and software tracking alongside ticketing and remote access.
What is good
- Tracks assets through acquisition, use, and disposal
- Exports hardware data for compliance and reporting
- Integrates asset management with ticketing and remote access
- Lists a free plan and a 14-day trial
What to know first
- Plans require at least 25 endpoints
- Some plans list additional endpoint charges
Verdict
Resolve combines hardware and software asset oversight with ticketing and remote access in a cloud service. Teams should review plan endpoint requirements and charges when choosing an MSP plan.
Get started with LogMeIn Resolve IT Asset Management
- Visit the LogMeIn Resolve IT Asset Management website.
- Choose the free plan or begin the 14-day trial.
- Select a suitable MSP plan if you need paid service, noting its endpoint starting point.
- Use the download center to get the Resolve app for Windows or Mac, or the mobile app for iOS or Android.
- Use the API with OAuth2 for reporting, ticketing, and knowledge-base endpoints.
Limits to know first
Paid MSP plans have endpoint minimums: Launch starts at 25, Accelerate and Dominate require at least 25, and Elevate starts at 100. Additional endpoints are listed from $1.00/mo for Launch, $2.06/mo for Accelerate, $2.56/mo for Dominate, and $0.44/mo for Elevate; the listed plans are billed annually.
Questions about LogMeIn Resolve IT Asset Management
Is there a free plan or trial?
Yes. A free plan and a 14-day trial are listed.
What platforms does Resolve support?
The cloud service supports Windows, macOS, iOS, and Android. Desktop apps are listed for Mac and Windows, and mobile apps for iOS and Android.
What do the MSP plans charge for additional endpoints?
The listed monthly add-on rates, with annual billing, start at $1.00/mo for Launch, $2.06/mo for Accelerate, $2.56/mo for Dominate, and $0.44/mo for Elevate. Each plan also has an endpoint starting point or minimum.
Which integrations are listed?
Resolve integrates with Acronis, SentinelOne, HaloPSA, ConnectWise PSA, and other tools.
What does the API provide?
The API uses OAuth2 and provides reporting, ticketing, and knowledge-base endpoints.
What security and compliance details are listed?
Resolve uses zero-trust architecture, permission-based access, 256-bit AES encryption, and SSL. GoTo says SOC 2 Type II, SOC 3, and C5 controls apply to Resolve, while ISO/IEC 27001:2022 certification covers support operations.
LogMeIn Resolve IT Asset Management plans and pricing
All plansCompared on remote monitoring and management software
- Free plan
- Yes
