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Xcellerate RMM
What Xcellerate RMM is
Xcellerate RMM is an open-core remote monitoring and management platform for managed service providers and internal IT teams. It monitors, manages, and secures Windows, macOS, and Linux endpoints, with self-hosted and RMM Labs-hosted deployment options. Agents gather CPU, memory, disk, network, service, and event-log metrics; alerts can be sent by email, push notification, webhook, or PSA ticket. Inventory covers hardware, software, database instances, scheduled tasks, certificates, and active listener ports. Patch controls include approvals, deferrals, and update rings, while AppDeploy distributes software through package managers such as winget and Chocolatey. Remote tools include RustDesk-based desktop access, background services, terminal, and file access. The free Community plan is self-hosted and includes unlimited devices and technicians. Cloud costs €1.25 per device per month, with the first 10 devices free forever; it includes hosting, backups, automatic updates, email support, and EU data residency. The platform also provides a REST API and built-in and marketplace connectors.
Who it suits
It suits managed service providers and internal IT teams managing Windows, macOS, or Linux endpoints. Teams can choose self-hosting or a cloud-hosted option.
What it does well
- Community plan includes unlimited devices and technicians.
- First 10 Cloud devices are free forever.
- Patch strategies support approvals and update rings.
- Remote access includes terminal and file access.
- SSO and MFA are included in the free core.
What to know first
- Community deployment is self-hosted.
- Cloud is billed per device per month.
- Community support is through the forum and documentation.
Limits
Community is self-hosted. Cloud charges €1.25 per device per month after the first 10 devices, which are free forever.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Community | Unlimited devices & technicians · Self-hosted · All features included · Community forum and documentation support | Free |
| Cloud | €1.25 per device / month, billed monthly; first 10 devices free, forever · Per device · First 10 devices free · Hosting, backups, automatic updates · Email support · EU data residency | €1.25 a month |
| Enterprise Standard | €15,000 / year · Unlimited devices · 8×5 business-hours support · Dedicated technical account manager · Training · Upgrade and migration assistance | €15,000 a year |
| Enterprise Premium | €25,000 / year · Unlimited devices · 24×5 support with 4-hour response · Engineering access · Custom SLA · Quarterly health checks | €25,000 a year |
| Enterprise Elite | €45,000 / year · Unlimited devices · 24×7 support with 2-hour response · Custom feature development · Private cloud option · Named senior support engineer | €45,000 a year |
As rmmlabs.io lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://rmmlabs.io/en/products/rmm.
- Choose self-hosted Community or an RMM Labs cloud plan.
- For Cloud, note that the first 10 devices are free forever and additional devices cost €1.25 per device per month.
- Use the 14-day trial if you want to try a plan before choosing.
- Connect Windows, macOS, or Linux endpoints for monitoring and management.
Verdict
Xcellerate RMM pairs endpoint management and patching with remote access, inventory, and network tools. The free Community option is self-hosted, while Cloud charges per device after the first 10 free devices.
Questions
Is there a free plan?
Yes. Community costs nothing and includes unlimited devices and technicians for self-hosted use, with community forum and documentation support.
How much does Cloud cost?
Cloud is €1.25 per device per month, billed monthly. The first 10 devices are free forever.
Is there a free trial?
Yes, a 14-day trial is listed.
Which operating systems does it support?
It monitors endpoints running Windows, macOS, or Linux.
Can it be self-hosted?
Yes. Xcellerate RMM is available as a self-hosted deployment or as a cloud-hosted option managed by RMM Labs.
Who makes Xcellerate RMM?
RMM Labs Ltd makes the product and lists its headquarters in Sofia, Bulgaria.
Facts from Xcellerate RMM's own pages
- API and integrations
- The platform provides a REST API and describes built-in connectors for PSA and documentation tools, plus marketplace connectors for backup and security tools. · docs.rmmlabs.io, 3 Oct 2026
- Company
- RMM Labs Ltd lists its headquarters at 25 Vitosha Blvd, 1000 Sofia, Bulgaria. · rmmlabs.io, 3 Oct 2026
- Deployment
- Xcellerate RMM is available as a self-hosted deployment or as a cloud-hosted option managed by RMM Labs. · docs.rmmlabs.io, 3 Oct 2026
- Endpoints
- The platform monitors, manages, and secures endpoints running Windows, macOS, or Linux. · docs.rmmlabs.io, 3 Oct 2026
- Headquarters
- Sofia, Bulgaria · rmmlabs.io, 28 Sept 2026
- Inventory
- The product inventories hardware, software, database instances, scheduled tasks, certificates, and active listener ports. · rmmlabs.io, 3 Oct 2026
- Monitoring
- Agents collect CPU, memory, disk, network, service, and event-log metrics, and alerts can be delivered by email, push notification, webhook, or PSA ticket. · docs.rmmlabs.io, 3 Oct 2026
- Network management
- A network probe can inventory switches, ports, devices, VLANs, subnets, and ranges, with Active Directory or Samba AD, DNS, and DHCP integration. · rmmlabs.io, 3 Oct 2026
- Patching and deployment
- Patch strategies support approvals, deferrals, and update rings, while AppDeploy uses package managers such as winget and Chocolatey for fleet-wide software delivery. · rmmlabs.io, 3 Oct 2026
- Plugin security
- The plugin framework uses signed, sandboxed, permission-scoped extensions. · rmmlabs.io, 3 Oct 2026
- Purpose
- Xcellerate RMM is an open-core remote monitoring and management platform for managed service providers and internal IT teams. · docs.rmmlabs.io, 3 Oct 2026
- Remote access
- Remote access includes RustDesk-based remote desktop plus background services, terminal, and file access. · rmmlabs.io, 3 Oct 2026
- Security
- The pricing page says SSO and MFA are included in the free source-available core and every Cloud plan. · rmmlabs.io, 3 Oct 2026
- Support
- Community support is through the forum and documentation; paid tiers list email support for Cloud and tiered business-hours, 24×5, or 24×7 support for Enterprise. · rmmlabs.io, 3 Oct 2026